Human Resource Management Report: Practices at Marks and Spencer

This report provides an in-depth analysis of Human Resource Management (HRM) practices, using Marks and Spencer (M&S) as a case study. The report begins with an introduction to HRM, highlighting its importance and functions within an organization. It then delves into the purpose of HRM, including creating a positive company culture and adhering to employment laws, and explores various HRM functions such as orientation, recruitment and selection, and training. The report further examines the strengths and weaknesses of different recruitment and selection approaches, including job analysis, job descriptions, and both internal and external recruitment methods. It also discusses the benefits of HRM practices for both employees and employers, emphasizing aspects like task management, efficient use of work time, and reduced absenteeism, as well as opportunities for employee training and development. The report concludes by analyzing how various HRM practices impact productivity and profitability, including setting directions, employee motivation, and fostering a positive work environment. The report emphasizes the importance of effective HRM policies in enhancing employee morale and improving overall organizational performance.

HUMAN RESOURCE
MANAGEMENT

Table of Contents
INTRODUCTIO..............................................................................................................................1
N.......................................................................................................................................................2
TASK 1............................................................................................................................................2
P1 Purpose and functions of HRM.........................................................................................2
P2 Strengths and weaknesses of various approaches to selection and recruitment................4
TASK 2............................................................................................................................................5
P3 HRM practices and its benefits for both the employee and employer.............................5
P4 Various HRM practices and its impact in enhance productivity and profits....................6
TASK 3............................................................................................................................................7
P5 Employee relations and its significance that affect HRM decision-making.....................7
P6 Employment legislation and its impact.............................................................................8
TASK 4............................................................................................................................................9
P7 Application of HRM practices in the enterprise................................................................9
CONCLUSION..............................................................................................................................10
REFRENCES.................................................................................................................................12

INTRODUCTION
HRM is most essential part of any company. It plays a most important role in execute
various activities of activities of organisation to accomplish different operation in proper manner.
These activities are like recruitment of employee, allocation of different resources for production
, conduct new and innovative training sessions for new and existing employee working in the
organisation to enhance their skills and knowledge. Marks and Spencer is the UK based
company which one of the most leading retailer company which provide different types of
luxurious products and selling of different types of clothes to customer. In this report it has been
explained about the different roles and responsibility of manager of HR department. Various
strategies and policies which is made by the enterprise to carry out various functions of company
in effective manner. HR manager put their effort to accomplish set objectives of entity.
TASK 1
P1 Purpose and functions of HRM
HR manager perform various roles and responsibility of organisation which aids to fulfil
requirements and needs of target market. It plays an essential role in performing various
activities of enterprise in effective manner. This aids to maintain effectiveness in performing
various activities of company in stipulated time period. It conduct training session in order to
enhance knowledge and skills of workers that aids to perform different operations of M&S in
appropriate manner. So it can attract million customers (Yip and et. al., 2012 ). There are
various strategies and policies which is made by manager in to execute various types of
activities for organisation in proper manner. There are different purpose and functions which is
performed by HR manager of M&S are describe below:
Purpose of HRM Create better company culture: Human resource department of M&S plays different
types of roles and responsibility in company in order to create effective environment and
also establish healthy relationship with different employee performing various roles in
organisation in proper manner. The HR manager of M&S mange and control different
operations of company. Law: So many rules and regulations which are imposed by the government of UK. The
management of M&S require to keep an eye on all the legal rules that aids to proper
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running of organisation. These rules and regulation consists of union employment rules,
negotiation and many other which impact in decisions making process of the human
resource department of UK. So organisation needs to focus on the different laws in order
to make effective decision which are related to recruiting, selecting an terminating any
employee of the company in appropriate manner. The manager of M&S also consider the
different employment rules and regulations during implementing retirement plan which
can benefit employee working in organisation (Myers, 2013).
 Proper management: The main purpose of HRM is to manage different employee in
proper manner which aids to create and effective environment in organisation. It is very
important for organisation to utilise proper manpower in the organisation to execute
various types of operation appropriately. HRM is also responsible for maintaining
coordination to different department working in organisation ( Post and Preston, 2012).
Functions of HRM
HRM is concerned with various activities of organisation that aids to increase
productivity and profitability of company in proper manner. The main objectives of organisation
is to achieve set objectives. So many functions of HRM which are describe below: Orientation: HR manager plays an important roles in order to organise orientation
program for then newly recruited employee in order to join organisation. HR manger
perform induction program for new employee who are going perform different types of
organisation. Recruitment and selection process: The major responsibility of department is to recruit
and hire suitable employee for the company in order perform various activities of
organisation. It is duty of manager of M&S is enhance company’s productivity and
improve employee’s knowledge.
 Training and learning session: It is most essential function of manager of M&S in order
to conduct different types of training session for employee in order to perform their
function in effective manner. Recruitment and selections is the method by which
different applicant are hire and selected in order to perform different types of functions of
organisation of company in proper manner.
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P2 Strengths and weaknesses of various approaches to selection and recruitment
It is very difficult for HR manager of M&S to select various applicant to perform
different types of operations of company (Choi and Turk, 2011). So it is essential for
organisation is to make corrective measure in order to create suitable environment within the
organisation in order to perform different types of activities can be performed. HR manger of
M&S put its effort in recruiting various applicant according to requirement of organisation. The
main objectives of recruitment and selection is hire suitable and expert applicant which aids to
perform different types of activities of organisation in effective manner. There are some
approaches which are describe below: Job analysis: This is the first stage where the manger of M&S gather different data
about the job vacancies organisation. It aids to make decision which are related to hiring
and selecting of different types of new employee for specific job. Job Description: The concerned about the detail of information which are related to
vacant post and also some important information like salary, experiences, task, and
major duty of various role play by supervisor so that different employee can be
regulated to perform different type of work.
 Person specifications: In this phase the assessment is done about the different criteria
like qualities, qualification, knowledge, abilities and skills for the particular job. In order
tom analyses the perfect individuals. Job posting strategies: HR department of M&S ascertain responsibility to prepare
effective strategies in order to accomplish process of recruitment and selection process.
So M&S implement best strategies of procedure to recruit eligible and interested
individuals.
 Multi phase recruitment: it is termed as the best systematic approaches which aids to
find the suitable applicant which are matching with the job profile published by
organisation. This is consists of different methods like interview telephonic interview
written examination for recruitment of applicant.
Strengths of internal recruitment
 It is internal process is which is used to hire the applicant for company so that vacant
post can be fulfilled by the new applicant without any pause (Tyler and Blader, 2013).
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 It is cost consuming and also short process techniques and it need not necessary more
amount to start recruitment process.
Strengths of external recruitment
 External recruitment is the other source which aids to develop the new and innovative
ideas and creating thinking in order to select the new applicant. M&S is concentrate over to recruit qualified and experienced applicant who can perform
different types of task in proper manner.
Weaknesses of Internal recruitment Internal process Is not fit for company because it prevent to enter new and fresh applicant
because of selecting various existing employee to perform different types of functions.
Weaknesses of external recruitment
 External method are not cost effective due to lots of capital invested in conducting
recruitment process.
 It is very time consuming because of lots steps involve in it to hire various employee for
organisation.
TASK 2
P3 HRM practices and its benefits for both the employee and employer
HR department of M&S is focus on to benefit the different employee working in the
organisation. There are several advantage and facilities which is given to employee and employer
with taking support to different HRM practices within company. The HR manager always focus
on to maintain the effectiveness in establishing healthy relationship and create effective
environment in proper manner. There are some benefits which are describe below: Focus on task or assignment: The manager of M&S can avail advantage by dividing
different types of task and among employee which can be easily performed by them. The
employee also put effort in order to find appropriate steps to accomplish of different
task in effective manner. Using work time: By taking help of various HRM practices which are utilised by HR
manager of M&S in order to carry out various activities of organisation in proper
manner. These effort aids to attain goals of company.
 Reduce absenteeism : These HRM practices aids to reduce absentees of employee
working in the organisation which aids to increase the productivity of organisation.
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Benefits for employees Experiences in new areas: It is better benefit which is attain by employee because of
HRM practices. Here employee grab opportunity in order to gain experiences and
increase their skills and knowledge. Opportunity of training and development: Employee working in M&S have dot the good
opportunity in order to enhance the skills and their capability to perform various activities
in appropriate manner. The management of M&S organise various types of training and
development session in order to increase the productivity.
 Personal satisfaction and cultural interest: HRM practices is always of employee
working in the organisation in proper manner.
These are all the benefits related with practices of HRM to both employer and employee. It is
very important that it should be well apply at workplace. With this manager can easily determine
the areas of improvement of employee’s performance and can conduct training programmes.
With this skills and capabilities of employees can be enhance and they can perform their job
roles in better manner. One of the main benefit of HRM practices to employer is that it helps in
take planned action with improve effectiveness of business process. Benefit for employee is that
it provides positive work environment and provide opportunities for development.
P4 Various HRM practices and its impact in enhance productivity and profits
Different types of HRM practices incudes various rules and regulation, strategies and
policies which needs to follow by the company (Madlener and Sunak, 2011). These are
practices re very helpful in in maintaining different types of activities of organisation in proper
manner. It also aids to create effective environment in order to accomplish different types of
activities of organisation in proper manner. It also aids to boost the morale of employee working
in the organisation. So management of M&S needs ascertain these practices which aids to
increase the profitability and productivity of organisation by implementation of HRM practices:
Setting of direction and implementation: It is main responsibility of manager in order
to guide and direct different employees to carry out various activities. This aids to attain goals
and objectives of companies in effective manner. Leaders have the duty to motivate different
employees in order to work according to the direction given by the upper level of management
of M&S this will aids to enhance the performance of employee as well as company. Overall,
concept of HRM help manager take better business decision by offer relevant information related
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with employees and their performance at workplace. All this help in develop better policies and
leads to create a positive environment at workplace. It became easy for manager and leaders to
direct workers so they can perform their roles in better manner.
Excellence performer and innovative employee: Enterprise implement various innovate
and unique innovative ideas, thoughts which aids to increase the knowledge and skills of workers
working in enterprise. The leader and manager of company needs to concentrate over to maintain
effectiveness in carry out various types of operations of organisation which are accomplish by
employee working in the company. Effective policies and positive work environment enhance
employee morale and leads to improve their productivity at workplace. All this improve their
performance at workplace and it became easy for company to attain its set goals and objectives.
Individual and team goals by effective communication: By implementing various HRM
practices it aids implement effective communication channel in order to deliver different types of
information various department where employee performing their function in proper manner. So
that aims and objectives of organisation can be attain in stipulated time period. Effective
channels of communication should be used by managers in order to bring cooperation among
various department. This ensure completion of all business activities in time and help in better
satisfy the needs of customers.
Update skills and maintain productivity at workplace: Different HRM practices give
assurance about the needs of different training session can be conducted in proper manner. M&S
focus on the implement new and advance technology in order to enhance working capability of
employee working in the organisation. It aids to inculcate with different types of issues and
challenges which are arises in future (Drucker, 2012). Concept of HRM indicate that
performance analysis of employees should be carry out on continuous basis. This help manager
in identify the need of training so that they can perform their job roles in appropriate manner.
Drive performance of employees: It is main responsibility of organisation to give
performance appraisals, reward and compensation to employee as per their performance. This
aids to boost the morale of employee which aids to increase the productivity of company. It is
very important for manager of company to provide financial benefit to employees who perform
well during the year as this enhance their morale and encourage other to perform well.
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TASK 3
P5 Employee relations and its significance that affect HRM decision-making
Employee relations: It refers to an organisational efforts to manage relationships
between employers and employees. It can be done through providing fair and consistent
treatment to all employees so as to retain experienced employees and achieve their work
commitment for longer duration (Employee Relations, 2018).
For attaining success company needs to make healthy relationship with employee
working in organisation as they are the most important assets of M&S manager of company
should focus on to determine the needs and want which made by employee while performing
their work at work workplace in proper manner. The manager should make proper coordination
within employee so that task assigned by organisation can accomplish in stipulated time period.
The management needs to provide effective environment in order to perform different types of
functions of organisation in proper manner. The manager of M&S needs to focus on different
issues and problem which are arises during performing various activities of organisation in
proper way. The HR manager needs to concentrate over the employee and motivate them to
accomplish different types of task in proper way. Various strategies that are build to promote the
employees relationship includes the following:
Sharing work: This support in complete all operations which is assigned by organisation
in appropriate manner so it is essential for the organisation to define the roles and responsibility
of various employee so that they can perform different activities as per given direction by the
manager (Phillips, 2012).
Resolve conflicts: Manager of M&S needs to focus on cause of various issues and
problems that are arise during carry out their job roles in organisation. It also needs to ascertain
various strategies in order to solve those issues and problems this aids to maintain effectiveness
in performing various functions of organisation in proper manner. It aids to reduce friction
among different employee as they have come from different culture. This aids to built strong
team which performs various functions of company in stipulated time period (Ellison and Boyd,
2013).
Employee loyalty: By implementing different HRM practices organisation can make their
employee more loyal by making effective communication to them. Regarding this the manager
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of M&S concentrate over to create effective environment in order to accomplish different types
of target which is assigned by organisation.
Maintain Equality by communication: This is most essential element as this is the best
way to communicate with employee and gather information about the needs and want made by
employee which are related to business decision it aids to prevent the different types of obstacle
which are liable to reduce the performance of organisation. it also aids to accomplish different
types of activities of organisation are performed in stipulated time period (Keep, 2014).
Healthy working environment: It is very important for manager to create and offer healthy
and positive working environment to employees working in company. Proper training should be
offer to employees so they can handle risky equipment’s at workplace and areas of arise accident
at workplace can be minimised. Healthy work environment directly enhances employee’s
productivity at workplace.
Any organization that wants to succeed in a specific industry must place emphasis on
positive Employee Relations. As it might sounds, the broad term used in business refers to the
relationship that is shared between an organization and its employee base. Companies can
purchase the best computers on the market, innovative software solutions systems, and the best
materials for producing high-quality goods. You might know what you are getting when you buy
material objects, but no one truly knows what they are getting when they hire an employee to do
a certain job.
Since employees spend most of their working hours in the office each day and most of
their days in the week at their desks, it’s crucial that they develop some sort of relationship with
colleagues, management, and executives. As more the employees are happy the more they are
engaged employees produce the best work.
Employees play a significant role in success and growth of company so it is very essential
for employer to maintain a good relation with employees. For this employer can encourage
employees to take part in decision making process, with this they can set mutual goals and
workers can perform their job roles in better manner. one of the main benefit of maintain good
relations with employees is that they easily accept the changes take place in environment and
help firm to attain its set goals.
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P6 Employment legislation and its impact
Employment legislation: It refers to the law that governs employment within workplace
with the employees working in an organisation. It affects the employer, employees as well as
unions in direct manner. Thus, it is essential for an organisation to understand different kinds of
legislations of operated nation so that sustainability of employees can be maximised for longer
period of time.
There are various employment rules and act which are formulated or prepare by the
government of UK which is related to structure and nature of business. There are different
organisation which have ascertain an effective hierarchy system for the different business
functions in proper manner. Small organisation have define structure as their size are small .
Employee working in such type of organisation are coordinate with each other in effective
manner and perform different types of activities of organisation in stipulated time period.
Large company have several layers and large hierarchy of structure which leads to create lots of
complications between employee working in organisation (Ross, 2017). HR manger needs to
focus on different types of complication and implement effective solution in order to solve
complications. Management needs to determine this and put its effort in order to create effective
environment like:
 Determine position: This is very essential duty of HR manager to define the specific
details of particular job. It is essential to fulfil the application of job. So organisation
needs to give relevant information to employee which are related to their role and
responsibilities which helps to attain goals and objectives of organisation.
Employment laws are to be put in place to defend workers from unethical practices of the
employers. Without those statutes, workers would be undefended to a number of menace.
Various key employment laws include discrimination, minimum wage, and workplace safety and
health laws, as well as workers' compensation and child labour laws. Some of the laws are
defines by as under: Equal wages act: This act related to give wages, it explains that organisation cannot do
discrimination to provide wages to those employee whoa are performing same work in
organisation. As per this act, equal wages should be offer to the employees who perform
same job role at workplace or there should be no discrimination on basis of age, caste,
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religion, gender or on any other basis. Further, equal growth opportunities should be offer
to all employees working in organisation. Minimum payment act: This act define that company are supposed to give minimum
wages to employee which is fixed by government if they do not follow this rule then
company will panellise. Government determine the rate of minimum wage act as per the
deflation and inflation rate exist at workplace so all employees of company can fulfil
their basic needs. This affect the compensation decision of HR manager as it is very
important for company to comply with this law. Employee's right act: This act was imposed by the government to give safety and
security tom those employee who are performing duty in different organisation.
 Disability discrimination act: This is another act and this state that disable employees
who perform different job roles at workplace should be treated equally. Manager remain
responsible to offer them same facilities and wages.
 Collective agreement: It is an agreement between the employer and a union that
indicates many of the terms and conditions which can bring maximum possible result to
employees as well as an organisation. It established healthy work environment which in
results maximising productivity as well as working behaviour of employees at workplace.
 Trade union and workplace representation: It is seen that trade unions and workplace
representation are the main units that helps the workers in the company to bargain
collectively. Industries that are having trade union helps the workers in getting higher
wages. With the help of trade union the management can do a better bargaining with the
workers who are working in the industry. Trade union represents the satisfaction level
and needs of customers which directs management to implement relevant changes in their
existing plans and policies so as to bring beneficial outcome to their employees. Trade
union has different roles some of which includes the following:
▪ Collective bargaining
▪ Protecting the workers from the unethical practices done by employers
▪ Creating education and training programs
▪ Incorporating a sense of corporate social responsibility in workers
Conclusion: From the above, it has been concluded that an organisation must required to
implement employment legislation acts mentioned above which creates healthy work atmosphere
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