SHR017-3 - M&S Case Study: Management and Leadership Analysis

This case study analyzes the management and leadership challenges faced by Marks & Spencer (M&S), a prominent fashion retail company in the UK. The report critiques the problems arising from the organization's management and leadership styles, particularly concerning technological, social, cultural, and environmental factors. It identifies political, economic, social, technological, environmental, and legal (PESTEL) factors impacting the company's performance, such as changes in tax rates, competition, evolving living standards, technological advancements, and climate change. The report suggests applying Taylor's Scientific Management Theory and Systems Management Theory to address these issues, emphasizing work distribution, employee engagement, and leadership involvement. Practical recommendations include continuous market research, expert advice, and adopting leadership approaches to enhance organizational practices. The analysis benchmarks against Zara, highlighting the importance of customer requirement identification and employee engagement for long-term sustainability. Desklib provides access to similar case studies and resources for students.

Management and Leadership

TABLE OF CONTENT
INTRODUCTION.......................................................................................................................................3
MAIN BODY..............................................................................................................................................4
Critique the problem that the organization is facing, arising from the management or leadership style
that is apparent in the case study.............................................................................................................4
Relevant theory of management or leadership which relates to the problem and justification of selection
of this theory................................................................................................................................................5
Practical recommendations to resolve the problem including benchmarked to other relevant
organizations...........................................................................................................................................8
CONCLUSION...........................................................................................................................................9
REFERENCES......................................................................................................................................11

INTRODUCTION
Management and leadership is all above refers to defines as organization management
where leaders handle multiple tasks of organization from the guidance of manager. Having
appropriate management and leadership within business practices has power to resolve conflicts,
engage new essential things, innovative approaches and many more which is beneficial for the
long term success (Kotni and Karumuri, 2018). Mark and Spencer is fashion retail industry in
UK. It provides different range of product with good price and quality of good deliver. This
company mainly faces issues from lack of innovation practices in recent market trend so it faces
multiple problems from customer attraction towards with its business product and services. This
study will discuss which major problems it faces from its management activity; it will define
relevant theory of management for problem reason identification and recommendation for
resolution of issues with establishment of benchmark.

MAIN BODY

Critique the problem that the organization is facing, arising from the management or leadership
style that is apparent in the case study
From the case study evaluation its been clearly identified that organization critically faces
conflicts and issues from the variation in the technology, social and cultural, environmental
factors (Bagdadli and Gianecchini, 2019). Idea of this term its essential to describe major
aspects of all the factors that which major factors affects on organization management and its
sustainability which generates issue and problems that Mark and Spencer industry faces from the
lack of proper management of evaluation of external forces which are as follows,
Political factor: It mainly develops by government decision-making process. This issue mainly
influences company management when it provides their goods and services into international
market because other country political aspects knowledge and management is critical tasks
(Atnafu and Balda, 2018). It includes major factors that affecting on Mark and Spencer company
management are changes in tax rates which directly impacts on product prices. Thus this term
impacts on its product pricing factors.
Economic factor: From the economic aspects this company’s management faces major
complexity is other competitive industry who also produce similar fashion products, deliver
quality and which provides similar products and services at lower prices.
Social and cultural factors: It includes two major reason which impacts on company’s
sustainability and new opportunities.
 Growth in living standard: Continues changes in living standard highly influence
performance of Mark and Spencer. Its been clearly identified from the activities of Mark
and Spencer company management that they not properly understand changes in living
standard of people and their requirements in terms clothing product (Hettiarachchi and
et.al., 2018). But the resolution of this issues can be possible when organization
management team like marketing experts build research and provide information to
operation or seniors authority to engage and participates some changes on the basis of
customer or market requirement.
 Audience become more aware towards with fashion industry: Consideration of this term

is very essential because people have so many operations in buying fashion product and
from the social media pages effectiveness they get highly attracts towards with the
fashion products.
Technology factors: This term is all above refers to application of technology for improvement
in marketing, operational, selling process with effective application of machinery, digital sources
and many more (Jarrahi, 2018). Major factors which influence organization management
practices from changes in technology are as follows,
 Continues changes in technology: Lack of new technology application within business
practices is one of the most challenging terms of the company. It badly impacts on
delivery of goods and services and identification of market demands.
Lack of innovation in the production: Mark and Spencer management not build higher
consideration and focuses towards with the innovation practices involvement into production
process like new machinery or new cloths which badly impacts on chance of growth (Bastas and
Liyanage, 2019). So, knowledge of this term its essential aspects for company’s management
that they engages appropriate technology which has power to provide customer requirement,
changes in fashion goods and many more which raises company’s performance.
Environmental factors: It includes unexpected events like climate changes, weather, population
and many more. Complexity in retail process, transportation of good from weather conditions
and delivery of goods within time of great manner is major factors which affects in
environmental factors (Kabirifar and et.al., 2020). Retail process complexity mainly influence
performance of organization because its not mainly delivery of goods with sustainable manner.
Legal factors: Government legal decision when companies deliver goods into other country and
manage their company performance into existing area mainly affects from new laws and
regulations.
Relevant theory of management or leadership which relates to the problem and justification of
selection of this theory.
Application of theory practices within business management has power and potential to resolve
multiple complexities. From the PESTEL factors it’s been clearly evaluated that company

mainly influences issues from its lack of proper management in terms of changes in technology,
cultural and social trends and environmental factors (Saeed and et.al., 2019). Application of
theories useful for multiple aspects like increase productivity, it helps to make simplify in
decision-making process, increased collaboration, increase objectivity. So idea of this term
management of sustainability and problems can be resolve by the using of appropriate theory
which are as follows,
Taylor Scientific management theory
Taylor was first management consultant who always gives best and sustainable advices for
organization and its senior authority who manage their working culture with proper manner.
Because its important term to manages business activities with effective manner.
Resolution of external forces can effectively manages when company properly understand and
engages scientific management theories which is relevant towards with the management. It helps
to boost overall business performance with strong decision-making. Utilization of theory model
within business practice is not easier task it require individual who has proper ideas and
knowledge for how experts rotates and prepare structure for management effectiveness with
effective plan for customers.
This term mainly develop focuses on maintain economic sustainability and improve labor
productivity. Consideration of this term defiantly improves performance of organization with
sustainable manner. Because when labor performing their task with well manner then company
working power, operational, marketing, manufacturing and every individual department can
raises their performance with effective manner.
Taylor mainly builds higher attraction towards with the distribution of work with appropriate
and simplifying manner and provides work to individual on the basis of their skills evaluation.
Consideration and building higher focuses towards with this approach defiantly makes
effectiveness in working process. From the external factors evaluation its identified that
company’s management activities badly affects social and cultural issues and technology. Thus
idea of this term its important term to distribute work and engage employee who has proper idea
for continuously evaluation of social cultural behavior activities of people or audience. Because

perfect identification of people requirement, their preferences gives information and idea for
managing individual tasks with appropriate manner.
Next term which defines by Taylor is engage leaders because they do have potential and ability
to distribute work with proper manner. Because leaders has power that they evaluate individual
skills and produce framework for work distribution which helps to gives best result and it
manages working culture with sustainable pattern. Technology factors problems resolution can
easily possible when operational and marketing department leaders develops higher focuses on
managing business activities. Company’s management team and senior authority when decides
to engage leaders for work, it defiantly raises business performance with great manner.
Innovation within business is major essential term in recent market trend because from the recent
market trends it’s very important term. And also Taylor believes that organization proper
management only possible when individual builds higher attraction towards with involvement of
innovative practices involvement for managing tasks and works who has great knowledge and
ideas for identifying market requirement.
On the basis of recent market trend people not higher consider scientific theory because inivdiual
when starts new business they do have clarity and consistency that individual develops focuses
on managing tasks with effective term. And individual involve leaders for managing team work
and workflow management.
Systems management theory
This term is all above refers to define employees are major component of business because they
do have power to engage their own creativity into work culture and from the audience reviews
they easily identified customer requirement so they can easily provide perfect and exact
information to company seniors’ authority so they can easily takes decision on the basis of
external requirement completion (Kumar and Dixit, 2018). And company, workgroups,
department is next key of business. In context of Mark and Spencer its management has
possibility for their management effectiveness that they build higher attraction on distribution of
work to employee and provides them tasks like evaluate market requirement with digital sources,

takes reviews or comments on social media pages or within normal purchasing and many more.
Thus, its clear and consist that leaders involvement is the best and most appropriate practice
because they provide guidance to staff members for performing organization different tasks.
Practical recommendations to resolve the problem including benchmarked to other relevant
organizations
Multiple recommendations help to resolve problems of Mark and Spencer company because it
has potential and from the application of appropriate theories model will defiantly resolve this
company issues or complexities. Zara is fashion industry which deliver cosmetic and fashion
cloths. But it also get badly affects from other competitive industry. So it’s very normal things in
recent market trend that I individual company has faced multiple complexities from other
company products or services. In context of clothing brands or fashion product deliver
organization management has duty to develop higher consideration and focuses towards with the
delivery of goods and survives with continues market research and customer requirement
identification (Stouten, Rousseau and De Cremer, 2018). And also they do have to build higher
focuses on employee engagement practices and work distribution. So they identify customer
needs and their potential to spend money on clothing brands. Continues evaluation and
application of this practice is key approach for long term sustainability of company.
Involves market research practice on continues manner: Sustainability within business
activities and resolution of problems can possible when individual develop higher consideration
and focuses towards with the appropriate
Involves experts practices:
Involvement of expert advices within organization practices has power to give idea for new
things involvement within business practices. Mark and Spencer company is fashion product
clothing retail industry so it’s essential aspect to involve fashion experts and advices because
they do have knowledge of social cultural behavior and people requirement in term of clothing
goods. Perfect and exact information collection is best strategic approach and Taylor who
develops scientific approach for management always believes in involve leaders which guides to
employee for performing tasks.

Add leadership approaches: Involvement of leadership approach has power to makes more
consistency in business activities. Mark and Spencer when decides to deliver their goods and
services into multiple areas or countries they do have duty to involves leaders for individual
stores activities management like distribution of work to employee, engage resources and work
culture and performance management from observation process.
From the multiple recommendation for Mark and Spencer experts advices, management theories
makes efficiency in organization practices. Different management theories provide ideas to
develop concern on specific area which is very effective approach and it has potential to control
and manage problems with effective manner (Leroy and et.al., 2018). And continues marketing
research, customer reviews is the key approach for managing business management within great
pattern so from the idea of multiple factors its very clear and consist that individual business or
organization management has duty to develop consideration and focuses for managing working
activity with application of management theoretical approaches.
CONCLUSION
It has been summarized form the above reflective study that Mark and Spencer company
face multiple issues from environmental, technology and social cultural factors because its
management team not properly manages their working culture and distribute work to individual
employee for market research or other essential activities doing. It has been also evaluated and
that application and utilization of theory or management has power to resolve multiple
complexities with their good and appropriate decisions in terms of managing management
activities like leaders involvement within business activities is essential key because they do
have skills to distribute work to others. Also from the recommendation for problems makes more
clarity that practices has power to resolve multiple complexities of organization.

REFERENCES
Book and journal
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Kumar, A. and Dixit, G., 2018. An analysis of barriers affecting the implementation of e-waste
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