This report provides an analysis of management and operation at Marks and Spencer (M&S), focusing on the roles of managers and leaders within the organization. The first part defines the roles of managers and leaders, explores their characteristics, and differentiates between them, highlighting their functions and the leadership models and theories applicable to M&S. It also addresses the strengths and weaknesses within the business strategy, both internally and externally, and the importance of audits and targets. The second part examines key operations at M&S, including approaches to operation management, the roles and responsibilities of managers and leaders in successful operation management, and the importance of operation management in achieving business goals. Additionally, it identifies key internal and external factors affecting decision-making for leaders and managers. This document is available on Desklib, where students can find a wealth of academic resources, including past papers and solved assignments.
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