Marks & Spencer's Approach to HR and Maintaining Employee Motivation

This essay provides an overview of Human Resources (HR) and motivation, focusing on Marks & Spencer as a case study. It defines HR as the business department responsible for employee-related activities, including hiring, training, and benefits management. Motivation is described as the driving force behind employees' actions, essential for achieving both individual and organizational goals. The essay discusses motivational theories such as Herzberg's two-factor theory and McGregor's Theory X and Theory Y. It also provides background information on Marks & Spencer, highlighting its operations in clothing, home, and food merchandise. The essay further examines the steps taken by Marks & Spencer to motivate its employees, including transparency in business operations and recognition of individual and team accomplishments, concluding that effective HR practices and motivation strategies are vital for organizational success. Desklib offers this document along with a wealth of study resources for students.

FY021 Task 3

Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
Define HR....................................................................................................................................1
What is motivation.......................................................................................................................1
Motivational theories...................................................................................................................1
Background of the company or business.....................................................................................2
How is the company motivates their employees? What are the steps taken by company to
ensures that they remain motivated?............................................................................................3
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................5

INTRODUCTION
Human resource is considered as the areas into business which is responsible for all things
employees related. For the document, the chosen organization is Marks & Spencer which
especially gives in clothing, home and meals merchandise. Its headquarters is in London, United
Kingdom. The topics which can be going to be mentioned on this are definition HR, motivation,
motivational theories and background of chosen firm. Apart from this, the steps taken by
company to ensures that they remain motivated are also provided in this essay.
MAIN BODY
Define HR
HR is undertaken as the business department which is charged with identifying, screening,
hiring and training job applicants. This also manages employee benefit sessions. Moreover, it
plays main role in assisting firms deal with fast changing business atmosphere as well as huge
demand for quality staff within 21st century. In addition to this, it is also in charge to keep staff
safe and satisfied.
What is motivation
Motivation is undertaken as the term that derived from the word motive that states desires,
requirements, needs or leads into the person. Additionally, this is regarded as incitement or
inducement for accomplishing an action. Moreover, it may drives staff of firm for meeting its
individual’s objectives and entity’s overall goals. In addition to this, it develops confidence
among subordinates, improves performance of task, secures its loyalty and minimises
absenteeism and labour turnovers. This develops the reputation of entity as well as consequently
grabs the attention of proficient workforce within company.
Motivational theories
Motivational theories are undertaken as the take a look at of acknowledging what leads an
man or woman’s to carry out closer to a particular goals or outcomes. Additionally, that is
applicable to complete of society however is specially vital to commercial enterprise and control.
It is so encouraged staffs are a terrific deal green and worker is more profitable. In addition to
this, it renders an notion into what develops a group of workers carry out successfully and
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efficiently. This facilitates managers with a tool to encourage workers as well as aids them in
acknowledging how the employees may be managed better.
Herzberg two factor theory: The two-factor model guarantees that some components
within the operating surroundings create worker fulfilment whilst one extra state of affairs
reasons artwork dismay. The preparations of factors act freely of every exclusive. This
speculation considers Two elements which can be inspirations and hygiene factors.
Motivating factors: This variable assisted the affiliation with running on the foundation
and occupation fulfilment of the representatives for you to accomplish their goals and dreams
and artwork on the efficiency of the affiliation.
Hygiene factors: Hygiene elements states about the absence of the hygiene elements an
amazing manner to purpose as in keeping with the general inclination of the labourers within the
association. On the off danger that inside the affiliation there can be absence of hygiene factors,
it makes enormous effect on the inspiration of the association. There are one of a kind kind of
cleanliness factors like business agency techniques connection among the labourers and
supervisors' reimbursement protection and some more..
Mc Gregor's theory X and theory Y: This theory was at first formed in the books of
McGregor named the human side of big business and they states to two styles of the executives.
There two variables are recorded in underneath -
 Theory X - Managers who acknowledges this model accepts that the colleague isn't
including in their exercises that have little inspiration expects to be look continually and
are unequipped for being responsible for the activities, disregards obligation and
disregard tasks whenever the situation allows .
 Theory Y - Managers who acknowledges this hypothesis, accepts that individuals are
intrigued to work without the board , invest wholeheartedly In their tasks appears it as an
issues and need to achieve more.
Background of the company or business.
Marks and Spencer is one of the famous and driving global organizations that primarily
deals in Selling clothes, home and food items and having headquarters is in London, United
Kingdom. Besides, it is established thru Michael Mark and Thomas Spencer in 365 days 1884. In
view of the assessment, the each 12 months profits in twelve months 2020 become 10,181.Nine
million pounds. Out of that, the retail brand income became 24.Four million pounds. Inside
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United Kingdom, Respective emblem have round seventy six shops which can be investigated
into over 32 town groups. Instead of in favored style of shops it is reached out across the world is
1463.
How is the company motivates their employees? What are the steps taken by company to ensures
that they remain motivated?
The company motivates their employees through undertaking various steps that are described
below:
Be transparent
Transparency in the running environment assists representatives with feeling like a vast
piece of the association. Furnish your institution with a guide that indicates the employer's
imaginative and prescient for business improvement at a few stage within the next few weeks,
prolonged stretches of time. Being open approximately authoritative dreams can inspire humans
with the aid of helping them perceive and recognise a way to meet their process in the business
organisation. Subsequently, M&S have the choice to straightforwardly see the effect in their
chronic attempt and the way it gives to the affiliation's vast range attainments.
Perceive people and group accomplishments
Numerous workers can be inspired basically by realizing that their endeavours have a
genuine effect, however comparably significant — or considerably more significant — is being
perceived for their endeavours. Work on perceiving the accomplishments of the two people and
groups. While M&S can perceive a whole group for its commitment towards accomplishing an
objective, perceiving the singular commitments of every individual from the group can propel
every person to keep on succeeding in their job
CONCLUSION
As per the above report, it has been concluded that hr is one of the vital area within
organisation. As it manages employee benefit sessions. Moreover, it plays main role in assisting
firms deal with fast changing business atmosphere as well as huge demand for quality staff
within 21st century. In addition to this, it is also in charge to keep staff safe and satisfied.
Motivation develops confidence among subordinates, improves performance of task, secures its
loyalty and minimises absenteeism and labour turnovers. This develops the reputation of entity
as well as consequently grabs the attention of proficient workforce within company.
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REFERENCES
Books and Journal
Archer, A., 2019. Admiration and motivation. Emotion Review, 11(2), pp.140-150.
Kuswati, Y., 2019. Motivation role in improving work effectiveness. Budapest International
Research and Critics Institute-Journal (BIRCI-Journal), 2(4), pp.281-288.
Master, A., 2021. Gender stereotypes influence children’s STEM motivation. Child Development
Perspectives, 15(3), pp.203-210.
Rheinberg, F., 2020. Intrinsic motivation and flow. Motivation Science, 6(3), p.199.
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