Marks & Spencer Operational Management: Approaches & Impact

This report provides an analysis of operational management at Marks & Spencer (M&S), a company listed on the London Stock Exchange. It focuses on key approaches such as Six Sigma and Lean Production used by M&S to improve quality and efficiency by reducing waste and optimizing processes. The report highlights the importance of operational management in eliminating waste, improving the quality of goods and services, and enhancing business performance. It also discusses the role of leaders and managers in driving efficiency through motivation, organization, and coordination. Furthermore, it examines internal and external factors within the business environment that impact business activities, emphasizing the need for analysis and stakeholder consideration in decision-making. The report concludes that effective operational management is crucial for M&S to ensure efficient and effective goods and services activities while meeting client requirements.

MANAGEMENT AND
OPERATIONS

INTRODUCTION
Operational management is a process to design and to
control down the activity related to the production
of goods and services and redesigning it.
Operational manager activity is to check down the
process which goes under the management and
ensuring themselves that the activity covers the
input in form of man, made and capital and that
helps in generating output in an efficient and
productive manner This report is based on Mark
and Spencer which is listed in London stock
exchange and its headquarter is located in UK.

P4 key approaches to operations
Operational management is responsible for managing the
resources in such a way that effective results will be come out
in form of product and services. The major role is to convert
the raw material and transform it into finish products.
Operational management is been responsible to conduct the
activities in a possible manner so that effective results will
come out.

Conti...
The M&S using different approaches to
measure the quality of products and they
are as follows:
• Six sigma approach:The M&S using this
approach to improve the quality and
increase its potentiality by conducting
down manufacture and production process
through which the waste will be drain out
and which also improving its quality.
• Lean production:This approach is used by
the company by eliminating down the
waste and unused material and improving
the product quality and potentiality.

P5 Importance and value
Operational management is most important function under the
M&S operations by which the business can improves its
quality and increase its performance. The various significance
with regard to the organisations are as follows
Eliminate the wastage:
Improving the quality of goods and services:
Delivering goods by providing satisfaction and making the
business process faster

M3 Leaders and managers can improve the
efficiencies
Leader and major plays an important role in the implementation
of efficient operational and management. Leader motivates the
employees regarding the work performance and also organise,
control and coordinate with them to conduct the operations
successfully. Thus, both of them implement and framing the
operation and its related activities.

D2 Application of operations management and
the factors that impact on business
Company take down two factors by considering out the impacts
under the business environment they are as follows:
• Conventional:It includes the responsibility related to the job
that what work will be carried out and who will going to
perform it.
• System operation:It includes the view of leaders.

P6 & M4Factors within the business
environment
Business environmental includes down the internal and external
factors which gives an impact on business activities. In order
to survive it, the business have to analyse down the conditions
and asses those factors related to it. In this manner, manager
can take down the decision by analysis down the stakeholders
and also influencing the stakeholders decision.

Conti...
Following are certain factors related to it
that have to considered down the
manager and leader at the time during
g decision making processes areas
follows:
Customer:
Employees
Supplier:

CONCLUSIONS
It can conclude that operational management under the M&S
should ensures down the goods and services activities work
and carried down in an efficient and effective manner by
utilising down adequate resources and also meet out their
clients requirements.