Operations and Leadership Strategies at Marks & Spencer

The assignment evaluates the impact of operations management and leadership at M&S, focusing on their roles in enhancing productivity and achieving business success. By examining various theoretical frameworks and practical implementations, it assesses how effective management can lead to improved internal performance and market competitiveness. The study highlights the significance of balancing leadership roles within organizations to foster a conducive environment for growth. It also explores the influence of external factors such as economic conditions and legal regulations on M&S's operational strategies. Ultimately, this analysis provides a comprehensive understanding of how strategic operations and leadership can drive success in the retail sector.

UNIT 4
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INTRODUCTION
Concern situation is help to determine effective use of activity in the organisation. In
business environment is help to fit up the administration execution. In this mode enterprise
surroundings help to work out any content in the system and focus on the evolution of state. The
chosen company for this study is Marks and Spencer who in top and leading retail company in
U.K. Th present report main focus on the management as well as operation system of Marks and
Spencer. In business environment is divided into two factors is internal and external factor in the
organisation. To link with both two factor is help to achieve objective in organisation. Moreover,
is centering on the inner as well outside factor in the governance. Business environment is help
to analyse various component is help to indefinite quantity earnings in the system.
Task 1
P.1 Presenting the role and characteristics of leader and manger
Leader is a person who leads the entire team in the structure. It is help to attain earnings
in the organisation (Derakhshan and et.al., 2013). Marks and Spencer is focus on each team
leader and manger in the organisation. Role of the team leader and manger are as follows :-
Role of team leader Role of manger
Understand and interpreted the complete
environment. It is very important to complete
understand the new working environment.
In every organisation focus on deals operation
in the organisation.
A leader is focus on wining every task in
organisation. Leader is set a new strategy to
achievement in organisation work.
In organisation manger is focus on to maintain
the quality control in the organisation. It is very
important to indefinite quantity earnings and
maturation rate in the administration
In structure a leader is focus on each and every
strategies and work with them (Baboli, P. T.
and et.al., 2014). Leader is executed every
single strategies to achieve profit in the
organisation.
A manger is focus on product and serves in
structure. The manger is focus on customer
need and wants.
In administration leader is help to different Manger is focus on the company financial
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aspect of the organisation. To use strategies
and monitor the result in the organisation.
position and budget allotment in each function
in the administration.
Leaders mainly provide direction to their
employees and also motivates them to and
(Derakhshan, G. and et.al., 2013). It will aid to
increase net profit and development in the
arrangement.
Manager of the company also assign duties to
their employees and also monitor the daily
activities of their performance. Even they can
hire or fire the employees if they did not
perform.
As leader have strong vision which further help
to develop new strategy in order to reach at
wider level of success.
Manager also provide training session to their
employees so that they will perform well in
their daily activities.
From the above, it has been cleared that role and duties of the leader are quite different
from the managers and they all perform duties to attain the objectives of the company.
P.2 Presenting the examples for leader and manager for different situation
In organisation different situational context means what is happing in organisation or
occurring in the organisation, which is affect the growth in the organisation. All such things is
most in organisation performance and growth in the organisation (Lindström, J. and et.al., 2012).
From the role of leader and manager, it is quite cleared that they both have different roles and
responsibility which needs to be performed during different situations. The manger function is
help to change the situation is the organisation and help to succeed development in the structure.
The manger function are as follows :-
 Planing :- Planing is very important to every organisation . Marks and Spencer
organisation is retail based. When leader of the company develop new strategy for
introducing new product and at that time managers assign duties to their employees
(Expósito, A.and et.al 2016). Planing is helpful at the time to introduce new product in
market.
 Organizing :- After completion of planing it is most important to organisation each
activity is right directional. Organisation means organize team , material according to the
plan. During the process it is also analysed that the planning of leader is actually deal
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with new strategy and further it also motivate different employees to achieve the target of
the company.
 Staffing :- All set in arrangement means area of work , distribution of work etc. after all
this use staffing inculcated the requirement, selection, training and change in the
structure. All such things is help to increase growth in the organisation and help to work
done on time (Hollen, R and et.al 2013). Staffing is most important function in the
organisation. It is aid to attain growing. Best training assist to future development in the
system.
 Leading :- The company is focus on all such factor planing, staffing , organisation but
leading is also the most important factor in the organisation. In leading involves
motivation , communication , guiding and encouraging employees in the organisation. All
such element is assist to gain earnings and maturation pace in the administration.
Motivation is help to encourage employees about her work. This activity help the
company to attain different opportunity for Marks and Spencer.
From above, it has been analysed that it helps a company to raise the demand of their
customers. The company is help all manger function is help to increase growth in retail sector
and beat the organisation performance.
P.3 Different theory and models
In organisation use different theory to increase working environment and help to achieve
the best result in the future. By using situational theory in the working area then it will be helpful
for the company to increases the efficiency of Marks and Spencer. On the other other side, Marks
and Spencer also uses contingency theory in the working area so that it will be helpful to lead a
team in better way. (Lindström, J. and et.al., 2012). The M&S company is focus on different
theory of different famous person is help full to each and every environment. Different theory are
as follows :-
 Situational leadership :- In this situational leadership theory is say no leadership style is
best in different work in the organisation (Hollen, R and et.al 2013). In situational
leading is proper for reaction issues and structure group for closeness of its unit hard-
hitting. In this theory is help to analyses say that most effective leader is those that are
able to adopt there style in any work in the organisation. As per this theory is focus on the
different task use different style and complete the work on time.
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 System leadership :- In system leadership is focus on the target each team members to
words development of the organisation goal in the organisation. In this theory the team
leader is focusing on the all group associate in the system. In team group member it is
very important to solve any problem in team. In system leadership is focusing on gain the
ratio of all associate in the structure. In this theory is direction on to addition the
execution in the administration.
 Contingency leadership :- In this leadership theory is focus on the to lead the company in
the market. In this theory is important to leader in organisation (Hollen, R and et.al
2013). Leader is use some strategies to solve any problems in the system. In this theory,
the leader may opt different styles in order to face various situation of the company.
Hence, this theory is applied by Marks and Spencer that it will assist them to achieve the
target of a company.
Leadership theory and all theory is aid to increase growing charge in the administration.
M&S institution is focus on each theory at the time of work in the organisation and use them in
team work in organisation.
Task 2
P.4 Approaches of management
In each organisation use different kind of approaches in the arrangement to succeed profit
and growth rate in the market. The company is focus different approaches to increase
performance in organisation in team work. On with , mixture of opinion are created item rising
choice work and raise its ratio on bigger standard. With the assist of exploitation these plan of
attack, accelerative ratio and prime in home products can be known on which foster concern
transaction are compact situate. All such kind of approach is help to examine different factor in
the structure. Approaches is helpful to each and every sector in the organisation about the
performance in the organisation (Lindström, J. and et.al., 2012). All approaches is assistance to
indefinite quantity steady of execution in social unit product and level of efficiency in the
organisation about the work and achieve growth rate. In organisation use different approaches
are as follows :-
 System approaches :- In system approaches is focus on the different system in the system
about the performance of piece of work in the structure. In these approaches is focus on
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the is used to get a quick perception in organisation. In organisation quick perception is
very important to solve any problems in the organisation. In system approaches is used to
better planing in the organisation. In system approach is used to detail farm work in the
organisation.
 Human relation approaches :- In quality abstraction approaching is focusing on the self
control and self direction. If organisation is actually focuses on the team work then it will
be more beneficial for the firm to attain all defined goals of the company. In human
approaches is focus on the help manger deal more effectively in the organisation (Ding,
Z. and et.al 2016). In manlike coitus approaches is focusing on engagement in each work
in squad or single in organisation.
 Decision theory approaches :- In decision theory approaches is focus on decision in the
organisation about the work in the system. In this explanation is focusing on to make
responsible for better decision and better productivity in structure. It is assist full to
effective planing and increase effeminacy in the organisation. It is help to the growth in
the system carrying out in the system.
 Operational approaches :- In company performance is focusing on the better operation
management to better show in the system and help to attain growth in different market. In
operation approaches is direction on modify inner as well as outer execution in the
arrangement (Ding, Z. and et.al., 2016).
If company uses six sigma and TQM approaches in the working area then it will help to
assist the company to improve the working efficiency of the company. Moreover, by using Lean
production as a key approach then it will help to minimizes the wast and help to maximizes the
production level. Operational plan of attack is impelling for administration of business concern
transaction and reaction decrease of beginning with appropriate judgement fashioning operation.
P.5 Importance of operation management is help to achieve business objective
Organisation is focus to management and work is done with the help of management in
the organisation. Operation mange is called as a administrative to control the whole work in the
organisation (Hollen, R and et.al 2013). Operation management help to create a highest level of
efficiency in administration. It is assist to indefinite quantity the request of client and increase the
marketing share. In each organisation operation management is help to increase level of
efficiency. In retail sector is help to indefinite quantity the unwavering of execution in the
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administration or in group level in the system. Operating start from the purchase row material
and end till the product sold to the customer. All things are been inculcated in the operation
management. The company is focus on it to increase the market structure and growth level in the
organisation. In operation management is help to increase working power and able to do work on
time in the organisation. In any operation management is use to similar management task in the
organisation about the work and performance of working condition. In Operational management,
which also focuses on controlling as well as planning of the company so that it further improve
the efficiency of their employees for further improvements. In this way use many factors is
useful to increase profit and help to succeed impersonal in the structure. Some points are
follows :-
 Integrated management of business :- In this factor it is very crucial to resolve any factor
in the system. In such case balance between the production and distribution of work in
the organisation. In such factor it is also important to employee relation and focus on
maintain the demand and supply of each factor in the system. In administration is
centering on these types of business is aid to gain demand and maintain the supply in the
system.
 Enhance productivity :- In organisation factor it is very important to focus on enhance
productivity. In operation management is focus on to improve productivity in the
arrangement. It is help to gain earnings in the system. Raise bearing is help to make new
thought of concern. If the production level of the company raises then it will definitely
affect the company's overall performance and by usage of advance technology in market
condition which will further help to raise productivity (Evangelopoulos and 2016). It is
help to increase the demand and supply in the organisation about performance in the
system. New product is very essential to increase demand and maintaining supply in
system.
This part is precise crucial to each and every period of the organisation to maintain the demand
of the organisation. Every such element are help to succeed objectives of the structure.
P.6 Business environment and impact of operation management
Concern situation is very board conception in arrangement level. In this, is affect the
whole business to completes the objective of the structure. The M&S It has been analysed that
this directly affect the company's inner as well as outer system of the company. company focus
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on the internal factor in the organisation about performance in the organisation. In business
environment is very important factor to analyse internal performance to control the suppliers,
competitors etc. all such part are to be instill in the internal factor in the organisation. This
internal part assist to gain the profits of the organisation hold the demand in activity. In business
environment is inculcated external factor that is focus on political, legal , social , technological ,
economical and environment all such factor is to be inculcated in the external factor in the
organisation (Bookbinder, J. H. And 2013).
All this factor is not controlled inside the organisation. This factor is affect the business
performance and profit of the organisation. In business environment is very important factor to
analyses all such kind of activity is reduced the growing pace in the system. The company is
focus to each and every factor in the system to analyse complete study of report of external
factor. In political factor me focus on changes in the organisation and change economic
condition of the nation (Asrar-ul-Haq, M. and 2016). It is given negative impact of the
organisation. Legal factor change some low and rules in the organisation it is affect the
organisation goals and performance. All such factor is to be responsible for the decrease the
demand of the product and reduce supply (Neumann, Y. and 2013). The M&S company focus
on the internal factor in the organisation about performance in the organisation. In business
environment is very important factor to analyse internal performance to control the suppliers,
competitors etc. all such factor are to be inculcated in the internal factor in the organisation.
Likewise, due to differences in knowledge, interests of customised, demand for coffee
and employment impressed both progressively and decreasingly. Still, for follow new
application, prime of commodity and employment are developed which mirrored on customized'
curiosity and their trueness with it. Besides this, due to changes in legal rules and obligations as
well government policies impact on business operations. In business environment is give
negative impact on it to reduce the performance in the organisation level and growth rate. The
M&S company is use all such approaches in retail sector to improve internal performance and
increase the demand of new customer in market. Judgement theory approach is economic for
effective designing and accelerator skilfulness of the entity at grouping. Usable approach is
effectual for administration of business transaction and reduction decrement of beginning with
proper decision qualification activity.
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Conclusion
Element per the section report the M&S company is focusing on the leadership of the
organisation and function of the person and manger in organisation. Both the role is contrary but
most important role in the organisation. All such things is most in organisation performance and
growth in the organisation. From the above report it has been concluded that by effective
management system and applying different leadership theory, Marks and Spencer can easily
attain the team work in home products can be identified on which further business operations are
impacted positively.
As per the given report is focus on the different theory is useful to each and every
structure carrying out. In this report is focus on the different aspects of work and focus on
business environment in the organisation performance. In enterprise surroundings is focal point
on the internal and external factor both to control the market demand and maintain the supply in
the organisation. In this report focus to management and work is done with the help of
management in the organisation. Operation mange is called as a administrative to control the
whole work in the organisation. Operation management aid to create a advanced even of
skilfulness in structure. It is help to increase the demand of customer and increase the marketing
share. In each organisation operation management is help to addition flat of ratio. In retail sector
is help to indefinite quantity the level of execution in the organization or in radical level in the
structure.
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