Post-Pandemic Framework for Business Planning at Marks & Spencer (M&S)

This case study investigates how Marks & Spencer (M&S) is forming a post-pandemic framework to align business practices with enhanced employee retention. The study explores changes within the organization related to post-pandemic planning, examines the concept of employee retention, and evaluates the contribution of post-pandemic planning in promoting employee retention at M&S. Qualitative research methods, including data collection from primary and secondary sources and analysis of a sample of 30 employees, were employed. Key themes identified include the prioritization of employee wellbeing, satisfaction with M&S's management of business and people during the pandemic, and the adoption of a hybrid work model. The study recommends regular input from employees and a focus on online facilities to improve employee retention and organizational sustainability. The research references various articles related to post-pandemic business strategies and sustainability.

HOW TO CREATE A POST PANDEMIC
FRAMEWORK FOR BUSINESS PLANNING

Table of Content
 Aim and objectives
 Research methodology
 Data analysis
 Recommendations
 References

Aim and objectives
 Aim –
 To investigate how organization form post pandemic framework in order to
make effective business practices aligned with enhanced employee retention.
A case study on: Marks & Spencer.
 Objectives –
 To investigate changes in organization aligned with post pandemic planning
 To study concept of employee retention
 To evaluate contribution of post pandemic planning in promoting employee
retention at M&S
 To recommend appropriate strategies to M&S to deal with challenging
aspects effectively

Research methodology
Methodologies Description
Research type researcher would be going to conduct qualitative research
Approach and Philosophies the researcher will adopt inductive approach and interpretivism
philosophy
Data collection data would be collected from primary and secondary sources
Data analysis the qualitative study conducted by the researcher
Sampling a sample of 30 employees would be created

Data analysis
Theme: 1 – Majority of employees
thought that the business decisions
made by the organization are in
the best interest of them.
Theme: 2 – Prioritization of employee’s well-
being is identified as the best retention
strategy adopted by M&S post pandemic to
ensure sustainability
73%
27%
Do you think the organization is
making business decisions in the best
interest of the employees post pandemic?
Yes
No
0
4
8
12 7 6
12
5
What could be the best retention strategies
that M&S management should adopt post
pandemic to ensure their sustainability?

Continued….
Theme: 3 – Majority of employees
satisfied with the ways adopted by
M&S in managing business &
people post pandemic
Theme: 4 – Hybrid work model is
identified as the best strategy
adopted by M&S to support
business sustainability during
pandemic?
67%
33%
Are you satisfied with the way M&S has
managed its people and business in the time
of pandemic?
Yes
No
0
8
16
16
8 6
What is the best strategy adopted by
M&S to support business
sustainability in the time of
pandemic?

Continued….
Theme: 5 – Yes, M&S
management take their
employee’s suggestions to
ensure organizational
sustainability post pandemic
Theme: 6 – Changing work culture
is post pandemic trend noticed in
the M&S’ organizational outlook
18
5
7
Does the company take employee
suggestions to ensure organizational
sustainability in the post pandemic period?
Yes
No
Don’t know
0
8
16
18
8 4
What post pandemic trends you have noticed
in the organizational outlook post pandemic?

Continued….
Theme: 7 – Majority of employees believed that M&S is having
appropriate strategy in place to deal with the changing market
requirements post pandemic
21
9
Do y o u t h i n k y o u r o r g a n i z a t i o n h a s a p p r o p r i a t e
s t r a t e g y i n p l a c e t o d e a l w i t h t h e c h a n g i n g
m a r k e t r e q u i r e m e n t p o s t p a n d e m i c ?
Yes No

Recommendations
 In terms to minimize employee turnover and sustainability and
post pandemic plans can be improved looking further for various
assumptions related to organizational benefits in marketplaces.
 It is mandatory to have regular inputs from individuals about
improvements or some specific changes that could be made so
employee feel valued. Also, they can focus over online facilities
as well to make their business concerns specific and clear which
enables various lucrative opportunities.

References
 Acampora, A., and et.al., 2022. The theoretical development and research methodology in green hotels research: A
systematic literature review. Journal of Hospitality and Tourism Management, 51, pp.512-528.
 Bai, C., Quayson, M. and Sarkis, J., 2021. COVID-19 pandemic digitization lessons for sustainable development of
micro-and small-enterprises. Sustainable production and consumption, 27, pp.1989-2001.
 Barbarossa, L., 2020. The post pandemic city: Challenges and opportunities for a non-motorized urban environment.
An overview of Italian cases. Sustainability, 12(17), p.7172.
 Gupta, B. N. and Gupta, N., 2022. Research methodology. SBPD Publications.
 Gurbuz, I. B. and Ozkan, G., 2020. Transform or perish: Preparing the business for a postpandemic future. IEEE
Engineering Management Review, 48(3), pp.139-145.
 Marston, H. R., Shore, L. and White, P. J., 2020. How does a (smart) age-friendly ecosystem look in a post-pandemic
society?. International journal of environmental research and public health, 17(21), p.8276.
 Mishra, S. B. and Alok, S., 2022. Handbook of research methodology.