M&S Case Study: Improving Recruitment for International Needs

This project analyzes how multinational organizations, specifically Marks & Spencer (M&S), improve their recruitment, selection, and training procedures to meet international requirements. The project includes a project management plan, a work breakdown structure (WBS), and a Gantt chart to outline timelines. It employs both qualitative and quantitative research methodologies, including questionnaires administered to employees and customers. The research aims to determine the benefits of improved recruitment, selection, and training processes, focusing on how M&S can meet global needs and achieve its business objectives. The project assesses the advantages of internationalizing the business and explores different training methods to enhance the workforce's capabilities. Data analysis is performed, and the project concludes with recommendations for M&S to gain advantages from the project. The project also identifies the key risks, resources, and communication strategies necessary for successful implementation.

MANAGING A
SUCCESSFUL
BUSINESS PROJECT

TITLE
“How multinational organisations improvise their recruitment, selection and training
procedures for employees to attain International requirements? A case study on Marks &
Spencer.
INTRODUCTION
Management of a enterprise project in successful way is an essential factor for a company
to gain competitive advantage over rival firms in a successful manner. Timely completion of
project and associated activities assures that high revenues and profits can be attained
(Armstrong, Landers and Collmus, 2016). In context with business organisations, efficient
recruiting, training and selection process help a company in hiring capable employees. This
assignment report is prepared in respect with M&S that's a renowned multinational firm, with
main office registered in Westminster, London. It is a renowned company which is successfully
operating at international level providing home product, food items and clothes to their
customers. This assignment is going to include about different objectives and aim behind this
project along with a proper project management plan. Beside this, WBS and Gantt chart is
prepared along with data analysis. Also, recommendations are given so that company can get
wide advantages from this project.
TASK 1
P1 Suitable aim and objectives for concerned project
Background of report:
The main target of initiating this project is to identify if improvements in the hiring,
selecting and training procedures of company can benefits them in meeting international needs or
not. For this project, selected company is M&S which is successfully performing their business
operations in global context. Concerned organisation is further thinking of expanding their
business in international market so they are carrying out modifications in their training,
recruitment and selection procedures. This is going to assist the company in hiring right
candidate so that business goals can be attained properly.
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Aim:
“To determine advantages of improvements in training, recruitment and selecting
processes of working staff to attain international standards”. A case study on Marks & Spencer.
To carry out some improvements in their training, selection and recruitment processes, M&S is
going to train their employers and adopt some methods. In these methods, different activities
and tests will be performed which will benefits the company in recruiting and selecting only
those candidates which are capable to perform organisational work in a systematic manner. Other
than this aim of company is to carry out improvements in on the job and off the job training. By
this, skills of employees can be improved considerably. This all is going to help M&S in
achieving their aim of earning high revenues and objectives in a timely & efficient manner.
Objectives:
 To determine concepts related with globalisation, recruiting, training and selection.
 To acknowledge the benefits of appropriate selection, training and recruitment processes
of M&S.
 To identify advantages of recruitment procedures in meeting requirements at international
level.
Questions:
 What do you acknowledge by globalisation, recruiting, training and selection?
 What are the benefits of appropriate selection, training and recruitment processes of
M&S?
 What is the advantage of recruitment procedures in meeting requirements at international
level?
P2 Project management plan involving factors of risks, communication, time, scope, quality,
resources and other aspects
Management plan for a project can be stated as an official document that is formulated by
a project manager so that project activities can be control and monitored in appropriate context.
This is defined as a document which involves different project planning documents and
baselines. For project started by M&S, PMP is stated below:
Cost : It is depicted as the money which is required by a company so that project
operations and activities can be performed in specific and timely manner. It involves the
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monetary value of material, human efforts and other resources which will be needed to
accomplish project. In relation with M&S, needed cost by company is 3000 pounds. In context
with the researcher, required cost for working on project is 120 pounds (Chang, Walters and
Wills, 2013).
Scope: For M&S, scope of concerned project is very large as it assists the company in
hiring capable employees which will advance their capabilities further by getting appropriate
training. This will help M&Sin becalming market leader in global context. Also, Scope of
research is high as knowledge of the researcher is going to enhance while working on this project
which will assists in attaining high growth in future.
Time: It is stated as total time that is needed by project team and manager to accomplish
project in a proper manner. Company has estimated time period of 5 months to complete this
project whereas researcher needs a time period of 4 weeks to gather all the required information
for this research by self exploration and collecting opinion of respondents.
Quality: It is states as efficiency of project activities and operations so that standardised
results can be acquired. In context with M&S, company is needed to use advance technology and
tactics so that skills of employees can be improved considerably (Fageha and Aibinu, 2013). By
this project will be accomplished with high quality work. In case of researcher, by using tactics
like interviews, observation, questionnaire, high quality and relevant information can be
collected so that research can proceed effectively.
Communication: This is explained as the way through which individuals associated with
project team can interact to share all details and information of project. In relation with
M&S,project manager can communicate with team members and other persons through web
conferencing, video conferencing, voice call, e-mails, phone conversations, SMS etc. From
researcher's perspective, appropriate interaction tools are social media, phone calls, SMS, e-
mails.
Risk: These are depicted as the issues and uncertainties which can act as a barrier in the
success of a project. Different risks can be acknowledged by M&S while working on this project.
Some of these risks are lack of funds, culture difference, language barrier etc. other than this,
main risk which are identified by researcher for this work is lack of skills and money, time
mismanagement and shortage of informatory sources etc.
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Resources: It includes those elements which are needed by a company so that activities
associated with project can be performed with full efficiency. In case of company, main
resources which are required is modern technology, skilled employees, proper investment and
funds (Glukhov, Ilin and Levina, 2015 ). From perspective of researchers, major resources which
are needed is money, internet, books, Journals, etc.
P3 Gantt chart and WBS to formulate timelines and stages of project completion
Work breakdown structure
WBS is a process that benefits in dividing a large and complex project into small
sections which can be easily managed. This is a structure which aims to bifurcate large projects
into small parts in accordance with their priority so that important tasks can be accomplished
first. WBS will benefits M&Sin performing their project activities in an organised manner so that
high efficiency can be maintained (Scott, Ditroilo and Marshall, 2017).
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Gantt chart
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This Gantt chart is described as a visual chart which defines the start and ending of a
project systematically. It is referred as a graphical representation of a project that includes
several tasks, resources, milestones and dependencies associated with project. By using this
graphical chart, manager in M&Scan acknowledge the time they are required to spend on a
single activity (Springer, Lee and Deng, 2013).
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TASK 2
P4 Perform a research by implementing quantitative and qualitative research tactics
Research methodology is described as process that helps a researcher in performing
research activities in a specific order. Due to this, high results are attained in accordance with
time. This methodology is going to benefit the researcher in taking right decisions so that
satisfactory outcomes can be achieved.
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Qualitative research: It is referred as a naturalistic inquiry which benefits a researcher
in acknowledging social phenomena in systematic order. Under this research methodology,
information and data is gathered through conversational communication and open ended
questions. Techniques involved in this method are observations, questionnaire, focus groups etc.
Quantitative research: In this research method, various numerical information, facts and
data are converted into statistics so that information can be collected in an organised way.
Researcher can use mobile phone, paper surveys, structured interviews to gather needed
information. Here opinion of respondents are quantified so that relevant facts can be collected
(Martini, Pareto and Bosch, 2013).
Primary method: This is a technique to collect information in which new or raw facts
and data are collected via interacting with respondents. This method of data collection involves
techniques like interviews, telephonic conversation and questionnaires.
Secondary method: Under this method to collect data, information is collected via
already existing resources. In this kind of method, researcher gathers facts and information by
using magazines, journals, books, internet etc. In relation to this research, secondary data is
going to be concentrated through books and internet (Springer, P., 2015).
Research sample: Sample for research is referred as a group which are selected from
millions of population so that their opinions can be acknowledge about a topic. To perform this
research, 50 respondents are selected on random basis. For this research, researcher has use
questionnaire method to collect data. Out of 50 people, 35 individuals are customers and other
are employees in Nestle.
employees.
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Questionnaire
Q1) Did you acknowledge concepts linked with recruitment, selection, training and
globalisation?
A)Yes
B) No
Q2) Do you believe appropriate recruitment activities assists firms in attaining higher
success?
A) Yes
B) No
Q3) Do you believe global needs can met by M&S by adopting efficient recruitment
methods?
A) Yes
B) No
Q4) What is the main merit for M&S while internationalising their business?
A) Enhanced profits
B) Talented staff
C) Increased brand reputation
Q5) What kind of employee training will help M&S in enhancing capabilities of
workforce?
A) Job training in working hours
B) Job training after working hours
Q6) Recommend several ways to deal issues faced by M&S while improving their training,
selection and recruitment processes....
Quantitative question
Q1) How improvement in recruitment process helps M&S in competing at international
market?
A) Meeting needs of customers desirably
B) Attaining high profits
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Q2) What is the main issue faced by a firm during globalisation of business?
A) Lack of capital
B) Shortage of talented staff
C) Language barrier
Q3) How improvements in selection of influence functionality of M&S in earning
business objectives?
a) Achieving high revenue
b) Improved reputation of organisation
Qualitative Questionnaire Frequency
Q1) Did you acknowledge concepts linked with recruitment,
selection, training and globalisation?
A)Yes 43
B) No 7
Q2) Do you believe appropriate recruitment activities assists firms
in attaining higher success?
Frequency
A) Yes 35
B) No 15
Q3) Do you believe global needs can met by M&S by adopting
efficient recruitment methods?
Frequency
A) Yes 36
B) No 14
Q4) What is the main merit for M&S while internationalising their
business?
Frequency
A) Enhanced profits 19
B) Talented staff 15
C) Increased brand reputation 16
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