How Multinational Companies Improve Employee Practices: M&S Study

This report examines how multinational companies, using Marks & Spencer as a case study, improve their recruitment, selection, and training practices to meet international requirements. The report begins by outlining the aims and objectives of the research, focusing on the need for qualified and talented workforces in the global market. It then details a project management plan, including scope, cost, time, quality, communication, risk, and resources. The report includes a Gantt chart and work breakdown structure. A small-scale research component is presented, covering primary and secondary data collection methods, quantitative and qualitative research approaches, and sample size considerations, including a questionnaire. The research aims to understand how M&S enhances its HR functions to meet global standards, examining topics such as the importance of recruitment processes, the benefits of improved HR functions, and the impact of no-discrimination policies.

Managing a
successful
business project

TITLE
“How do multinational companies improve the recruitment, selection and training of their
employees to meet International requirements? A study on Marks & Spencer.
INTRODUCTION
In order to exist in this competitive global market place it is necessary for the business
organisations to recruit the qualified and talented workforce which can perform the business
functions in a appropriate way and therefore meets the international requirements. Moreover
training should also be provided to increase employees productivity so as to raise their skills to
increase productivity within the organisation. Therefore organisation should conduct the
recruitment, selection and training of their individuals in a effective manner towards conducting
business operations smoothly (ajda, 2015). Chosen organisation for this research project is Marks
& Spencer which is a London based multinational firm dealing in clothing, food items and home
products. This company is situated in Westminster, UK and successfully operates in global
context. This project will focus on framing aims and objectives and will determine project
management plan which will consider risk, resources, cost and time for completing the research
in a proper manner. Moreover small research is also conducted so as to analyse the data in a
proper manner and draw proper conclusions and recommendation.
Background of research
This research is done on a large multinational firm which is Marks & Spencer. This
company deals in retail sector and offer food products, clothes and home items to their customer
base around globe. This research is based on how the respective company should enhance its
recruitment, selection and training practices in order to fulfil global needs of the customer.
Purpose of research
This research is conducted for the purpose to find out the structure that how
multinational organisations can improve their recruitment, selection and training programmes
and meet the needs of the customer globally as well as it helps the researcher to analyse the
significance of enhancing these HR practices within the organisation.

TASK 1
P1)
As enlisting is the activity or the procedure of attracting and short-listing the candidates
towards the vacancy in the organisation. Then after short-listing the candidate, selection process
is carried out which is considered with choosing best prospect who has enhanced knowledge
meet the requirement of job profile. Moreover training is considered towards raise the power
and capacity of the employees to work properly and enhance productivity level.
Aim-
To examine wow international firm upgrade the recruitment, selection and training of
their workers to achieve global requirements is studied deeply. By doing so top level
management of the organization are able to design strategies accordingly. There are various ways
by which recruitment, selection and training of staff members can be uplifted in order to grab the
opportunities prevailing in the cut throat competitive world. By hiring experts from outside, by
using modern tools and techniques like, by using blended learning, involving soft skills training
etc. helps to raise recruitment, selection and training of staff members. It is a never ending
process and goes on and on in the working premises of the organization. By effectively
performing this aspects leads in accomplishing on set standards in the set time duration.
Objectives-
 To conduct on- the job training programs for staff members of Marks & Spencer in
order to uplift HRM functions to meet global standards of HRM.
 To understand the importance of internal and external recruitment process so as to
upgrade fairness in recruitment criteria to achieve global needs.
 To examine the benefits gained by Marks & Spencer by improving HR function.
 To study no-discrimination policy so as to uplift HR standards in Nestle.
Questions:
 Do you have the knowledge of concept related with globalisation, recruitment, selection
and training.
 What benefits gained by Marks & Spencer by improving HR function?
 Discuss no-discrimination policy so as to uplift HR standards in Nestle?
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P2)
Project Management plan is formal representation which provides guidelines and act a
blueprint towards completing the task activities on time. It is a effective plan which properly
defines, prepares, integrates and coordinates with other planning activities. Moreover it also
provides appropriate information to the stakeholders regarding understanding of the task and its
action towards systematic way. (Ariely, 2012). Various essential components within the project
management plan should include-
 Scope- It is something which provides an opportunity to the investigator while
conducting the research in a appropriate way. In context to the investigator it has a larger
extent of scope as researcher will gain knowledge about different methods of recruitment
and selection and direct the manager towards its benefits with it while rising such
practices. It will help towards fulfilment of the research task in a efficient manner.
Moreover researcher also has a wider scope as it will attract the qualified candidates
within the organisation and capable to fitting the global requirement of the client in a
proper manner.
 Cost- It is vital component within the project management plan which determines how
much cost will be incurred towards completing the project activities on time. Therefore
in order to fulfil the research activities on time it will require £’ 4000 to fulfil the project
requirements and leads to proper submission of the project. In addition to this £’ 48. 000
will required to complete the research activities on time.
 Basis  Cost
 Cost of data collection  £ 125.00
 Cost of travelins  £ 250.00
 Analyst cost  £ 100.00
 Total  £ 5000
 Time- It is another component within the project plan which states the appropriate time
for finishing and completing the project activities on time. In order to complete the
research work I will require 2 months of time period as well as for completing the project
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activities on time it will require 6 weeks of time so as to complete the task action on
proper span of time.
 Quality- It refers to a measure of excellence in completing the research as well as the
project activities. Therefore project manager should collect the the qualitative data in the
form of questionnaire, which will help towards completing the project activities on time.
 Communication- In order to complete the research as well as the project activities on
time, proper interaction should be there between the employees, managers and the clients.
Their are different communication mediums used by the researcher such as interacting
with the clients through the help of email and telephone as well as project manager also
communicates with these mediums so as to convey proper information about the project.
 Risk- There is lot of risk associated while completing and fulfilling the research activities
on time. While conducting the research activities, investigator faces the risk of lack of
time and resources so as to complete the research activities on time. Project manager also
faces the risk of inappropriate data which may face difficulty in completing the research
activities on time (Burns, 2017).
 Resources- It is one of the essential aspect of plan considered towards considered to
need of financial, human and technological resources so as to complete the activities of
research within the time period . These are the effective resources required by the
investigator so as to fulfil the research activities on time. More over investigator requires
proper access to the internet as well as information from various employees so as to
finish the task of the project
P3)
Gantt Chart- This chart was present by Henry L. Gant which illustrates different
activities within the research that would be finished towards specific time span. . This map will
help the researcher to accomplished the task activities at a proper time and also provides analysis
of the requirement of the resources towards completing each component of the research task.
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Work break down structure- It is the proper composition or the method of divisional
the complex task into different components . This helps the project manager to effectively
complete the project activities on time. It is the top approach of dividing the whole task which
provides benefit to the researcher to start and finish e the research activities on time (Carayannis,
Sindakis and Walter, 2015).
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TASK 2
P4)
It is the responsibility of the investigator to conduct small scale research by using the
firsthand as well as the alternate sources of gathering data and lead towards effective completion
of the project in a proper manner. Information can be gathered from different sources described
as follows-
Methods of Data Collection
 Primary method of Data Collection- This is the source of gathering information by the
researcher so as to interpret the information in a proper manner. In this method
information is gathered through conducting interview or the survey process. Information
which is gathered in primary source is collected for the first time so as to meet the
specific purpose of the project (Carkhuff, 2017).
 Secondary method of data Collection- This is the effective sources of data in which
information is collected by some body else other than the researcher. Their are different
sources of secondary data which includes information in the form of censuses, data
gathered by government departments as well as data available in the form of journals and
books.
Methods of research
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Their are different methods of research that can be adopted by the researcher towards
collecting the relevant and the useful information.
Quantitative method- Under this method of research information or the data is collected
which are based on the facts and the figures , therefore it takes into consideration numerical as
well as the statistical information towards collecting important information about the research
and thereby leads to proper interpretation of data (Coker, 2014).
Qualitative method- In this method of research, information is gathered in a qualitative
form that is opinions, views and suggestions of the individuals are considered towards
accomplishing the activities of the project in a specific time period. . It is a form of exploratory
research that focuses in depth towards the views and suggestions of the individuals.
Coding method is adopted for collecting qualitative data.
Sample Size- Sample size determines the number of respondents that are selected for
gathering the important information. Therefore sample size of 40 respondents have taken to
analyse their opinions and interpret the data in an effective manner.
For this quantitative data analysis is used by researcher in order to analysis the gathered
information. In order to frame quantitative data analysis various steps are followed such
as,framing of frequency table, making of Pie Chart and interpretation of the diagram. Researcher
use quantitative data analysis to better understand the respondents view points. For this some
close ended questions will be prepare as as part of quantitative data analysis (Kannan, 2018).
This questionnaire is a part of qualitative table.
Questionnaire
Name:
Age:
Gender:
Add:
Mail ID
Q1) Do you understand about the globalisation, recruitment, selection and training process?
 Yes
 No
Q2) What benefits are gained by Marks & Spencer by improving HR function?
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 Raise productivity
 Meet desired objectives
Q3) Which training method respective company should use to increase productivity of
employees?
 On the job training methods
 Off the job training methods
Q4) Categorise the different methods of selection process which is the best towards selecting
the employee at Marks & Spencer
 Aptitude Test
 Personal Interview
Q5 What advantage Marks & Spencer will get while improving their recruitment and selection
process?
 Able to meet international requirements of customer.
 Attains maximum profitability
 Able to sustain internationally.
Q6 What are the potential barriers faced by company while enhancing their selection and
training process?
 Lack of appropriate time
 Inappropriate methods adopted for recruitment and selection
Q7 Do you think no-discrimination policy aid to uplift HR standards in Nestle?
 YES
 No
Q8) Recommend some measures by which M&S can overcome their issues that are faced while
business globalisation....
TASK 3
P5: Data Analysis
Q1) Do you understand about the globalisation, recruitment, selection and
training process?
Frequency
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 Yes 28
 No 12
Total 40
Interpretation- It can be described from the preceding report that out of 40 responder
selected, 28 are in favour that they have knowledge regarding the recruitment, selection and the
training process adopted by the company and the rest 12 candidates doesn't posses any
knowledge about such HR practices adopted by the company. According to Bird, B., 2019,
globalisation is defined as a way by which technology, information, products and jobs are spread
at international borders. Recruitment and selection is the way by which right candidates are
selected for vacant position in an organisation.
Q2) What benefits are gained by Marks & Spencer by improving HR
function?
Frequency
 Raise productivity 10
 Meet desired objectives 30
Total 40
9
28
12
Yes
No