BA6001: M&S Supply Network: Challenges, Analysis, and Recommendations

This report provides an in-depth analysis of the supply network operations of Marks and Spencer (M&S), a multinational retail company. It begins with an introduction to supply network operations and the company profile of M&S, including its mission, core values, and strategic approaches. The report identifies and discusses key challenges faced by M&S, such as customer service, cost control, planning and risk management, supplier relationship management, and talent management. It includes an audit analysis and evaluation of M&S's operational strategies, with a focus on the Six Sigma approach. Furthermore, the report explores the business models used by the company, including direct sales and franchise models. The conclusion summarizes the challenges, and recommendations are provided, emphasizing the adoption of new technologies. The report also includes a section on the board of directors and their roles, along with references to support the analysis.

The Challenge of
Operations Supply
Networks

CONTENT
 Introduction
 Mission, Core values and strategic Approaches of Marks and
Spencer.
 Challenges Faced by Marks and Spencer
 Audit Analysis and evaluation
 Board of Director in M&S
 Conclusion
 Recommendation
 References

INTRODUCTION
In modern scenario, supply network operations is a concept
which is being synchronised implementation of amenable
production and logistics process across the flexible
reorganised supply network for meeting up the demands.
Company which is taken for this report is Marks and
Spencer.

Marks and Spencer
Marks and Spencer is a multi national company dealing in
retail sector since 1884. This company has been
specialised in clothes selling, home products and luxury
food items. In 2008 ending, company also started selling
branded food products. In current this company has
around 980 stores across the UK in which 615 just only
are of food items.

Mission, Core values and strategic Approaches of
Marks and Spencer
Mission: Mission of this company is to formulate high and
unique quality services along with the products to every
class in economical manner.
Core values: core values of the company is the qualities,
services, innovation and trust.
Strategic Approach: Strategic approach of the company for the
supply network is to deliver of the cost saving. Moreover,
distribution centre is being opened in Bradford. This
company has been planning for international direct
deliveries for attaining the objectives.

Challenges Faced by Marks and
Spencer
There are number of challenges which are being faced by
M&S for the supply network Operations and major of
them are described below:
 Customers Service
 Cost Control
 Planning and Risk Management
 Supplier Relationship Management
 Talent

Audit Analysis and evaluation
Marks and Spencer basically has applied one major theory within their
business process for the operations which are being conducted along
with supply chain management and that is Six Sigma which can be
stated as approach which mainly looks out for the enhancing the quality
by determining that the how many are the barriers and issues which are
present in the process and thus resolving the issues until they become
null and void. This kind of theory was being founded by Bill smith in
1986 while he was working in Motorola company.

Major challenges which were determined by the
companies within the operations of supply network like
Major challenges which were determined by the companies
within the operations of supply network like:
 Customers Service
 Cost Control
 Planning and Risk Management
 Talent

Continue...
Business model is a crucial factor by which the operations
of business becomes successful and thus all the factors
which are associated with are being applied. There are
some of the major model which are being utilised within
the company and those are described below:
 Direct Sales
 Franchise Model

Challenges faced by Company
These kind of models can be utilised by Marks and Spencer
for evaluating the challenges which are being faced by
them:
 Customers Service
 Cost Control
 Planning and Risk Management

RECOMMENDATIONS
According to the Tayur (2017) , in existing scenario there are various
kind of technologies and advancement factors are present which can
be utilised by the companies in different process and activities. So it
is highly recommended that company should adopt one of those
technologies and should apply as test. After testing the best suitable
one which is giving high level of production should be adopted.

Board of director
Board of the directors can be stated as recognised group of people who
mainly have joined the oversee of the activities of the company which
can be either non profit company or it can be profitable organisation or it
can be a governance agency. Govt. regulations plays essential role in the
power of board and their duties along with the responsibilities. Their
main role is to appoint the CEO of the company and thus sets out the
overall strategic decision.