Business Environment of M&S: Stakeholder Analysis and Recommendations

This presentation provides an overview of the business environment of Marks & Spencer (M&S), focusing on its stakeholders. It begins by defining the business environment and identifying both internal (employees, owners/investors) and external stakeholders (suppliers, public groups, creditors). The presentation then delves into stakeholder analysis, categorizing stakeholders based on power and interest, such as customers, suppliers, and investors. It highlights the importance of stakeholder engagement, detailing how it leads to better decision-making, cost savings, and increased trust. Recommendations are offered to enhance stakeholder engagement, including incorporating employee suggestions and using digital technologies for customer feedback. The presentation concludes by summarizing the impact of internal and external factors on the organization and emphasizing the influence stakeholders have on M&S's decisions, supported by references to relevant academic sources.

BUSINESS
ENVIRONMENT
Marks &Spencer

TABLE OF CONTENTS
Introduction
Stakeholders in m&s
Stakeholder analysis
Engagement of stakeholder and benefits
Recommandation
Conclusion
References

INTRODUCTION
• The business environment includes intrinsic and extrinsic factor which are employees,
needs of customer's, suppliers, investor, government, owner. The stakeholder are both
internal and external.
• M&S is a multinational retail organization having its head branch in London provides
quality clothes and home products. This presentation will evaluate the different
stakeholders of the M&S that affect different function.
• The relationship and impact of internal and external stakeholder on M&S with the help of
approach. Further it will determine the M&S engagement with stakeholder and its benefits.

STAKEHOLDERS IN M&S
• Marks and Spencer is a multinational organization
offers good quality of clothes, home product and food
products in the international market.
• The company is performing its activities by lots of
stakeholders yet the key stakeholder are customer's,
suppliers, employee's and the owners that is
shareholders of the company.

CONT.
• The internal stakeholders are the employees,
ownership and the investor as these directly affect the
company.
• The external stakeholders of M&S are suppliers,
public group and the creditor this uses to affect the
company indirectly.

STAKEHOLDER ANALYSIS
The stakeholder analysis that assist to
identify the people who affect the organization is
stakeholder analysis.
In general sense the stakeholder analysis is a
process of gathering the detail of people
systematically and determine the interest in
qualitative information.

CONT.
•High power, low interest: These are basically the customer's which are
having low interested in the company but have high power as they can
easily shift their choice to some other alternative product in the market.
•Low power, low interest: The suppliers of company uses to provide raw
material to the company when they are needed so the power of suppliers
are low as if they rise the prices than the M&S will change the supplier
because there are lots of suppliers in the market.
•High interest, high power: The people who are having high interest and
high power in the M&S are its investors, directors of the company.
•Low power, high interest: the stakeholder those come in this have to
informed regularly and check them whether they have favourable
working condition or not.

ENGAGEMENT OF STAKEHOLDER AND
BENEFITS
• The stakeholder engagement in the M&S uses to provide benefits to
the company in future and current. Effective decision-making: the
engagement of stakeholder assists to better decision in the M&S as
the employees in the company provide unique thought so it will
help in deciding a better decision in the organization.

CONT.
• Cost saving: With the help of engagement of stakeholder the company can
easily save the time and money of company.
• Trust: The regular engagement of stakeholders help to develop a favourable
trust in the mind of employee's, customer's and investors.

RECOMMENDATION
M&S can enhance the engagement by various initiative, the
company can listen to each employee's for its suggestion so that
more idea are with the management so that better way can be
selected from them.
The stakeholder should be satisfied by the company for better
working. The company can use digital technologies to take
regular feedback from its customer's.

CONCLUSION
• This presentation concludes that the business environment is a
combination of internal and external factor that have different impacts on
organization.
• The stakeholders of M&S are those people who are interested in the
decision of the company and also influenced the company for better
decision.

REFERENCES
• Khan, K.A., Çera, G. and Nétek, V., 2019. Perception of the
selected business environment aspects by service firms. Journal
of Tourism and Services. 10(19). pp.111-127.
• Garrett, R.B., Robb, J.A., Severinghaus, R.J. and Fujimoto, R.,
2017. Building a National Modeling and Simulation (M&S)
Coalition. The Profession of Modeling and Simulation:
Discipline, Ethics, Education, Vocation, Societies, and
Economics, 253.