M&S: SWOT, PESTLE, Leadership Styles & Corporate Social Responsibility

This report provides a comprehensive analysis of Marks & Spencer (M&S), a UK-based retailer, using SWOT and PESTLE frameworks to evaluate its internal and external environments. The SWOT analysis identifies M&S's strengths in branding and innovation, weaknesses in global market penetration, opportunities in evolving fashion trends and e-commerce, and threats from competition. The PESTLE analysis examines political, economic, social, technological, legal, and environmental factors affecting M&S. The report also discusses the role of these frameworks in organizational management, emphasizing how they help in identifying threats, opportunities, strengths, and weaknesses. Furthermore, it explores Daniel Goleman’s leadership styles (affiliative, democratic, commanding, pace-setting) and their impact on organizational functioning, along with M&S's corporate social responsibility initiatives, highlighting the company's efforts towards sustainability and ethical practices. The analysis aims to provide insights into M&S's strategic position and potential for growth.

PROJECT

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
Swot analysis...............................................................................................................................1
Pestle analysis..............................................................................................................................2
Determine how both approaches plays key role in organization.................................................4
Study Daniel Goleman’s leadership styles..................................................................................5
Corporate Social Responsibilities................................................................................................7
CONCLUSION................................................................................................................................8
REFERENCE...................................................................................................................................9

INTRODUCTION
Business is refers to a firm in which all procedure and function performed in manner to
attain aims and objectives of organization effectively (LaVoi and Haley, 2021). By emphasizing
business helps in raising organization productivity. The report is based on Mark and Spencer
company, that is situated in UK and provide varieties of services to customer by satisfying their
needs and preferences in desired manner. It is a retailer company that driven various product
such as cloths and other products that make their goods to attain more and more customer in
desired manner. In this determine both framework SWOT and PESTEL that helps business to
run in productive way and emphasize their role. Further, their influences is study and emphasize
leadership style that plays key role in function of management. Also, study corporate social
responsibility that plays key role in organization by determining their role.
Swot analysis
Swot analysis is used to find out internal environment of the company. It has four elements
which are as follows:
strength-
branding of the company is the biggest strength (Lamas Leite and et.al., 2017). They sell high
vale products by targeting premium range of customers. Marks and Spenser produce clothes
which is sophisticated and fashionable and stylish and it helps in attracting large number of
customers. Company sell premium products and the products has labels on that which helps
company in making familiar to the customers with brand. When customer again and again see
label then it helps company in retaining their customers for longer period. Innovation is also the
strength of the company. They have R&D team which helps company in launching innovative
products in the market. Company have diverse workforce which help them in giving creative
ideas so that company can grow. Company provides equal opportunities to their employees and
do not discriminate on the basis of religion, age, gender, colour, race etc. this has also helped
company in improving their image in the market.
Weaknesses-
they are not able enough to penetrate in the global market successfully. Company have its
presence across the globe but they are primarily present in UK, US and Europe. Marks and
Spenser have failed in gulf countries and various Asian countries because they focus on western
designs only (Schuetz, Mair and Schrefl, 2018). There are many customers of the company who
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are not satisfied with the return policy of the company. Due to this thing company is losing their
potential customers.
Opportunities-
with the change in era it can be seen that fashion is evolving and every day new customers is
joining company. There are various Asian countries where there is demand of traditional wear so
company can grab this opportunity and manufacture traditional clothes which they can sell.
Technology is also opportunity for the company. With the help of technology company can
easily promote their products and increase their customer base. Social media is the best way
through which company can do advertisement as it is less expensive also. Although marks and
Spenser have online presence but they do not have good position in the online industry as
Amazon have. E-commerce is the future so company have opportunity to grow in e-commerce
industry and increase their online sales.
Threats-
competition is the biggest threat for the company (Yoman, 2021). As there are lot of competition
in the market like Zara, H&M etc. which can decrease customer base of marks and Spenser by
manufacturing innovative goods in the market. If company will not make modification in the
industry in regards of their strategy then they will soon loss their existence from the market.
Pestle analysis
This framework helps in ascertaining the external environment of the company on which
company have less control.
Political factors-
free trade is introduced in various countries which is helping marks and Spenser in expanding
their business in various countries easily. When company sells their products in many locations
then it helps them in increasing their profits and getting higher revenue. Although the decision of
Brexit has impacted company because now it has become difficult for the company to get low
cost labour from EU.
Economic factors-
it has observed that there are various new companies in the market which are producing products
of low price and they are stealing the market share of premium price products like marks and
Spenser. Competitors are providing same products at low prices which are reducing sales of
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company. There are those type of customers also which preferred in purchasing from local store
hence reducing the sale of premium prised products.
Social factors-
marks and Spenser is not the new company in UK almost every generation have heard this name
and this has contributing in increasing the level of trust within the customers (Matovic, 2020).
There are many trendy clothes brand which is coming in market these days and they are stealing
market share of the company especially young people are purchasing from trendy companies
because they provide innovative designs. In order to retain the customers it is important that
company should have manufacture those goods in the market which is highly preferred by
today's generation.
Technology factors-
technology has helped company in implementing self checkout option. There are many food
brands like marks and Spenser are using this facility so that customer can get convenience in
checkout and it also saves time of company and customers. It is also helpful in saving cost of
company because now they longer required to keep cashier at stores. With the help of
technology company is able to sell their products online (Pan, Chen and Zhan, 2019). This is
helping marks and Spenser in getting online sales along with offline sales. By having online
presence company can increase their brand value and target those customers which prefer online
shopping only. When customer will do shopping online then they can easily compare products
and purchase those items which comes in their budget. Although they do not deliver food
products online. Company should have start doing this delivery because it will help company it
generating higher revenue from good sector also.
Legal factors-
this factor include laws and regulations. In the countries where marks and Spenser are operating
are having flexible laws which is helping company in operating their business easily.
Government is supporting company by making easy regulations because company is providing
employment opportunities to their local people. Flexibility in the legal policies and laws are
essential because it helps company in surviving for longer period in the market.
Environmental factors-
marks and Spenser have achieved to become sustainable retailer. Company have started using
renewable sources of energy because fossil fuel is the scarce resources and also by using
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renewable sources will help in decreasing pollution (Tseng and Pilcher, 2021). Fair trade policy
is also encouraging in getting environment benefits by the company. Company also have started
campaign which focus on protecting environment.
Determine how both approaches plays key role in organization
The framework plays key role in function of management to perform various role of
business that emphasize organization threats and opportunities. Through PESTEL framework
determines about organization benefits and drawback that plays key role in function of
management. In accordance to this, the opportunities are derived that by political factor helps in
raising revenue of business in productive manner and by social, technological and other
elements helps in attaining more and more consumer towards organizations. As this driven
opportunities of business (Lohrke, Mazzei and Frownfelter-Lohrke, 2021). The another factor is
also determined that develop threats of business by raising of competitors in market that uses
latest technology by which social group of peoples also influenced their organization in
respective manner. By arising threat for M&S affects business through determining factors that
come under this, that influence their business and decreases profitability of business. Also,
address strength that neglects threats and weakness which influence opportunities. Through by
occurring of power plays effective role in order to this neglects risks and weakness. As it plays
essential role to conduct strength of business by removing threat and weakness that are
competitors, due to which organization face problems that develop risks for business. In order to
do so, helps in attaining organization productivity and efficiency in business by conducting an
effective approach for organization to raise organization profitability in respective manner. The
strength plays key role in function of management as this facilitate growth of organization and
attain aims, objectives of firm. It plays key role to perform function of management by
emphasizing approaches in business facilitate growth of business and boost organization
performance that is main role for business. To boost profitability of business the approaches are
emphasized in business in order to determine their distinctive key elements that helps in raising
organization efficiency and conduct smooth functioning of organization. As organization main
aim is to attain more and more customer to derive opportunities of business by neglecting threats
and weakness by reducing competitors in marketplace (Vardopoulos and et.al, 2021). Through
this driven strength of business by raising consumer and profitability, also organization easily
achieved their aims and objectives in desired manner by emphasizing growth for business. In
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order to this, by approaching models of both helps in determining strength of business as
organization conducts sustainability growth of business in productive manner. As it provides
varieties of products and services to customer that satisfies their needs and desires of consumer
in productive manner. It also driven opportunities of business by engaging more and more
customer towards organization and leading business reputation, growth of firm in effective
manner.
Study Daniel Goleman’s leadership styles
In accordance to organization, the leadership styles plays essential role for smooth
functioning of organization for raising organization profitability and productivity. The
leadership style is driven to emphasize various function of organization to boost productivity
and profitability of business in desired manner (Chiş-Manolache, 2021). By emphasizing styles
of leader helps in conducting smooth functioning of organization and increase organization
efficiency in respective manner. By studying and recommending styles of leadership helps in
conducting effective approach for business to increase their function of management. This are
explained below;
Affiliate leader- In respond to organization, by approaching this leadership style in organization
it helps in solving problem of issue that take place in organization such as conflict derived
among employees. By this emphasize problem-solving skills in organization by leaders through
solving conflicts among employees in effective manner. Through this helps in conducting
growth of business and achieves profitability of organization in productive manner as this helps
in raising organization productivity by conducting better communication through this build
smooth functioning in organization.
Democratic leader- In terms of organization, this helps in conducting effective communication
through taken into consideration of employee engagement in business. It helps in emphasizing
better approaches for business by depending on team expertise (Dupré, 2021). This helps in
raising organization profitability by keeping in mind of employee opinions and listen their
views, thoughts in business that facilitate effective approach for business by emphasizing growth
and development of organization in effective manner.
Commanding leader- In regard to organization, the commanding leader helps in conducting
employee engagement as this facilitate that driven work on workers and work them according to
their understanding. By this organization achieves growth and manage their command in
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organization through commanding employees in effective manner that helps in facilitating
growth of business as this emphasized smooth functioning in business by employees are free to
do work and feel satisfied with their work.
Pace-setting leader- In context to organization, it emphasize on quality of products and work by
which consumer come and purchase products and finds it better for them. By this driven good
quality of products and raise organization productivity and profitability in desired manner. It
helps in raising consumer and conducts better performance of business in effective manner, as
their main aim is to satisfied needs and desires of customer in perspective manner. As quality is
most important for organization because of this customer are attracted towards organization and
facilitate growth of business.
Authoritative leader- In order to this, it determines that to build team in productive manner by
motivating them that they can do more, to boost organization productivity and efficiency.
Though this main aim is to lead team for doing more and attaining goals of business in
productive manner. As their main aim is to raise productivity of business by attracting more and
more customer towards organization in desired manner (Ali, Alshamsi and Jones, 2021). By
leading team that work in organization smooth functioning of organization is conducting and
managing effective relationship in management through raising productivity and efficiency.
Coaching leader- In accordance to this, it determines power and weakness o employees and
motivate them to do more and improvise their skills and knowledge in productive manner. As
their work in manner through providing proper training to employees by facilitating that they
can do more and attain aims, objectives of organization respectively. Through determining and
boost employee morale by encouraging them that they have much potential and they can do
more by improvising their capabilities in productive manner that facilitate growth of
organization in desired manner.
By this different styles of leadership helps business to run in smooth manner and earns
productivity of organization by conducting smooth functioning in organization. Through this
organization achieves growth of business and helps in maintaining sustainability growth of
business in effective manner. The leadership styles helps in motivating employees and increase
morale of organization by employees work in productive manner. This helps in increasing
organization objectives and performance by facilitating growth of organization in perspective
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manner. To boost organization productivity they provide some training to employees for
improvising their skills and knowledge in productive manner and emphasize growth of business.
Corporate Social Responsibilities
Corporate social responsibilities refer the self-regulation of the business that help the company
active as a social and for the betterment of the public. This method is used in an organization to
enhance the ability and make recognition of the organization. It helps the organization in both
way as a society benefits and make the brand image. Mark& Spencer Corporate social
responsibilities taken towards their customers, employees, personnel, etc. who so ever is
connected with the company they have take responsibilities of them. Company have taken all the
essential key factor that would be considered into the business taking (Bian, Liao, Wang, Y.Y.
and Tao, 2021).
There are four types of corporate social responsibilities in the business that should be carried
out.
M&S has always considered the importance of their customers and efforts that employee give to
the company for the betterment of the company.
Environmental factor: it is the essential factor for the company to taken because the carbon
footprint that increases because of the company. If company uses any steps in regard to reduce it
therefore this factor includes in the corporate social responsibilities, environmental factor.
M&S work on a five-year eco plan to help the customer and supplier in regard to decrease the
emission the plan include the decrease in the power store's energy by 25% with the help of green
electricity which can be stored. Organization also commit that they will buy as much as product
from the country itself for the betterment of the country and company as well.
Philanthropy: this factor includes the thing which can be donated by the organization this can
be food, clothes, products, services etc. M&S also done charity and donation to the new life
company donate the returned clothes to them. Company also donate the business surplus and
money raised from the recycling garments directly funded to the children and in NGO for the
betterment of them. M&S is large which has a lot of option and things to donate or charity with
that company help a lot of people specially the children and for the enhancement of their lives
by giving the funds and set the education fo0r the future benefits of the young generation.
Ethical labour practice: company can do this CSR factor by treat their employee of the
company well. As the company is growing and it's important for them to maintain and motivate
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their team very well for the well-being of the company (Barnett, Henriques, and Husted,
2020).
Volunteering: participant in many local causes which will be beneficial for the well-being of
the country where the organizations situated. Company also enhance their good deed by doing
social work as a volunteering. Like, training and development of the children who has no one or
unable to study because of the financial condition. Company also implement a plan and
greenery in the country for the betterment of the animals, and human.
CONCLUSION
The report has been concluded about approaches of SWOT and PESTEL analysis that
helps business for deriving various elements that come under this, in their function of
management. It summarizes of determining that how both framework helps in driven out
strength and neglect risks and weakness of organization. By emphasizing this approaches has
been helps business to run in smooth manner and conducts smooth functioning of business and
raises organization profitability. Through it will justify that how it will helps in deriving
opportunities of business in productive manner.In accordance to this, the whole study has been
take place in context of business that driven out threats and weakness. Also, different leadership
styles is emphasizing in the report that has been described in this, to facilitate various styles that
takes place in business. Further, corporate social responsibility is also has been described in
relevance to organization that plays key role in function of management.
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