Marks and Spencer: Understanding and Leading Organizational Change

This report provides a comprehensive analysis of change management strategies, focusing on a comparison between Marks & Spencer (M&S) and Tesco. It begins with an introduction to the dynamic business environment and the importance of effective leadership in navigating change. The report then delves into a detailed comparison of M&S and Tesco, examining the impact of change on their organizational strategies and operations, considering both internal and external factors. It explores how these drivers influence leadership, team, and individual behavior, and outlines measures to minimize the negative impacts of change on organizational behavior. The report further investigates the barriers to change and their influence on decision-making processes. Finally, it examines different leadership approaches in dealing with change and concludes with a summary of key findings and recommendations. The report utilizes concepts like planned and unplanned change, Kurt Lewin's change management theory, SWOT and PESTLE analysis, and system theory to provide a well-rounded understanding of the subject matter.

Understanding and Leading
Change

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Comparison between two organisations with impact of change on an organisational
strategy and operations...........................................................................................................1
P2. Ways through which internal and external drivers of change affect leadership, team and
individual behaviour...............................................................................................................4
P3. Measure that can be taken to minimise the negative impact of change on organisational
behaviour................................................................................................................................6
TASK 2..........................................................................................................................................10
P4. Different barriers of change and their influence on decision making............................10
TASK 3..........................................................................................................................................11
P5. Different approaches of leadership while dealing with change.....................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................14

INTRODUCTION
Business environment is often dynamic which keeps varying in specific time period as
per the new trends and technologies. This is required for an association's leader to deal with
several conditions in order to adopt and ascertain those changes within companies in their best
ways (Anderson and Anderson, 2010). Hence, leader has to direct those changes in a proper
manner that can emphasise their productivity and revenues. This report will discuss and compare
different strategies and operations of Marks and Spencer which is one of the largest retailing
companies with Tesco that is the largest supermarket of United Kingdom. Different types of
leadership approaches along with their objectives for promoting companies and enhancing
quality will be highlighted here as well.
TASK 1
P1. Comparison between two organisations with impact of change on an organisational strategy
and operations
Business change can be defined as the policy modification, structure, procedure and
activity incurred within an organisation. These modifications can impact negatively or positively
that is required to be considered by company's management in a suitable and effective manner in
order to gain effective outcome. There are several modifications which Marks and Spencer has
adopted after change in CEO to Rowe who has developed new structure focusing over more
outlets and stores rather the franchisee business in all stores of M&S.
Marks and Spencer is one of the largest retailing company in entire retailing market of
United Kingdom. The company's new CEO Steve Rowe is working over the axing of entire
international business stores in 10 nations in order to aim over fattening up their business of food
(Aslan and Reigeluth, 2013). There are various types of changes within an enterprise which
company has to adopt focused for nurturing and developing a better and strong organisational
culture that can transform enterprise in better manner. As per this, adopted change has various
types which affect a business organisation in different ways. Here are mentioned major sorts of
alternation that can occur within Marks and Spencer: Planned Change: This kind of modification result lead to altering in company's decision.
These changes are already planned and structured in order to make the procedure more
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effective and successful implementation. There are various types of planned
modifications such as strategic, structural, people, process-oriented change, etc.
 Unplanned Change: This sort of changes are imposed by company who is unforeseen
often. This can be cause of regulations and government in enterprise's economy etc.
In order to implement such sorts of changes within an organisation, a company can opt
different changes management theories and models in order to cooperate entire functions. In
regard of making proper execution of new alternation in enterprise, Rowe can utilise Kurt
Lewin's change management theory which is effective for both planned and unplanned change
(Bingham and Main, 2010).
This is required to compare enterprise's changes with one of their competitors in order to
understand different strategies and operations of enterprise. In this report, Marks and Spencer
would be compared with Tesco, strong rival of respected organisation. Both enterprises are
leading and one of largest companies in entire supermarket industry. Here are mentioned their
major operations as well as strategies stated under:
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Basis Marks and Spencer Tesco
Change in external factors Whenever state economical state
policies get altered, this influence
the environment of an
organisation as well. The strategy
of Marks and Spencer has now is
focusing over new modification
and changes in their basic
standards.
Tesco has been dealing with
various small and large levels.
Hence, business influence
chances are higher cause of
operating business at micro
level.
Structural change In case of any changes in the
business structure, this majorly
influence the consent of
enterprise. Marks and Spencer
follows the hierarchy structure in
more influencing manner which
helps in management of
operations as well as their people
in company.
This kind of change arise in
business at such point of
course when Cosmos leads to
start operating at a large level.
Thus, many employees resist
to change which is not
appropriate for an organisation
and thus, their operations get
impacted in a negative way.
Emerging technologies Marks and Spencer utilise higher
technologies and methods for
meeting new levels of
achievement. Hence, technology
business operations that can help
in achieving their developing
technologies in effective manner.
Tesco can retailing companies
which suitable technologies
developing their operations.
This can help in achieving
business in more significant
manner.
For dealing with these sort of changes, leader and manager of enterprise are accountable
preparing effective plans which is affecting positive influence. For this, management require to
frame proper strategies and changes:
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 Strategy: Whether small or large company, there are various negative and positive impact
which change lead to an enterprise like Marks and Spencer. Through implying proper
market and environmental analysis, organisation can influence in dealing with harmful
elements.
 Operation: Manager and leader has to make look for develop company's operations in
order to utilise new technologies and techniques for meeting effective results.
Hence, both M&S and Tesco are operating various strategies and plans in order to
achieve better and efficient outcome in more significant manner (Branson, 2010). Through the
help of this, Marks and Spencer will be able to evaluate the measures of change in their structure
and processes.
P2. Ways through which internal and external drivers of change affect leadership, team and
individual behaviour
Change management can be refer as the execution and defining of suitable techniques
and tools so that modification can be met within the association along with earning more benefits
within an enterprise. For meeting the needed outcomes of business, this can be considered as the
procedure, technique and tools to maintain the side of people. Although, external and internal
drivers need to evaluate for managing negative influence from team, individual and other entities
of enterprise, There are majorly five components of external changes which need to evaluate for
understanding teams, individuals and leadership which is mentioned as below: Consumer-led Drivers: this driver impact on the consumer perceptive and positioning of
enterprise. Hence, these driver has to understand through Tesco and Marks and Spencer
leader frame their strategies and operations as per those drivers. Technology-led Driver: In order to increase competitive edge, Marks and Spencer has to
utilise entire new and modified technologies in more effective manner, Although, this
elements are considered as the major profits that is being undertaken individuals and
leaders of an enterprise effectively so that outcomes and working can perform in their
best ways (Carrington, Deppeler and Moss, 2010). Competitor-led Driver: With different market changes, number of competitors are
increasing each and every day in the global trade. Hence, Marks and Spencer has to make
this account properly consent.
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 Government-led Driver: Due to change in the state legislation, policies and rules,
operations and activities are affected in various manner. Hence, M&S and Tesco have to
coordinate proper PAESTLE analysis in order to deal with consent.
Beside this, Marks and Spencer and Tesco has been carrying out proper management and
resolution of issues for dealing with changes in structure and policies in proper manner. Rowe, in
order to creating change in their operations function in other nation, need to execute proper
SWOT and PEST analysis which is mentioned as below: Political Factor: This is one of fundamental components of Marks and Spencer in order
to comply for policies of government. When the state introduce the change in clients such
as Green tax, levy and company comply those legislation and developed their policies.
This also introduce non-gm foods (Doppelt, 2017). Economical Factor: After the period of Brexit, the country has experienced financial fall
and decrease in GDP rates of enterprise. The increase GDP has led to financial crisis and
recession in country. Hence, this has led to downfall in financial condition of nation. Social Factor: In the recent scenario, Marks and Spencer desire to focus over modern
and food products for which company has been developing more latest and colourful for
women. Marks and Spencer has agreed with their consumer to pay through cards in order
to content with their competitors who has accepted many other technologies and
techniques.
 Technological Factor: Marks and Spencer introduce new technologies in order to gain in
market growth and consumer. This facilitate consumer to sop from online as well as
offline stores (Fyke and Buzzanell, 2013). There are various more amendments that can
assist an individual in achieving their business targets and objectives in effective manner.
Leadership style of company has recently amended and created various alternation within
their basis system. This is required for enterprise to properly analyse micro environment of
company which can help in managing their growth and development of enterprise. Here are
mentioned SWOT analysis of Marks and Spencer:
Strengths
 This is one of the major and powerful retailing brand within the entire market.
 Marks and Spencer products are more perceived toward 'money oriented' cause to
convenience, quality and other broad service range.
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 They have their own labels of brands. The company has employed more than 80, 000 worker form a workforce part globally.
Weaknesses: Strong competition from other supermarket brand refer to the limited share of market.
Being a more popular brand, they are required to protect their recognition of company
from fake misuse the initiation of service (Hintz and Bahia, 2013).
Opportunities:
 Marks and Spencer can evolve their websites and services.
 They can render more segments of market along with several benefits. There are various opportunities in the brand extension into China and India.
Threats:
 Government policies in the stores of retails.
 Other retails stores which are considered as a threat cause of their discounted costs.
 Marks and Spencer being a global supermarket company mean the enterprise are more
exposed to their distinct political facts in their countries in which they function.
Hence, there is various impact of the change on team dynamics, management activities
and people which can lead to development. Marks and Spencer's new change in their structure
and policies are leading the enterprise toward more dynamic effects on their internal
environment and external factors which can help in meeting their basic outcome. This has
majorly impacted over the economic aspects as this has led to more than 150-200 million Euros
budget of the organisation.
P3. Measure that can be taken to minimise the negative impact of change on organisational
behaviour
Change can be supportive and earful in nature for several organisation and their influence
can be more perspective (Inozu and et. al., 2011). Hence, this the duty of manager to utilise their
measure that support their positive organisational behaviour. Whenever, any modification in
business organisation can be considered as the parapsychological influence of such alternation on
a person.
For adopting the various changes in the whole system for implementing the allotted
budget to Marks and Spencer along with achieving their business objectives, the company has
utilised system theory which is mentioned as below:
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System Theory
This is an interdisciplinary concept in regard of complex nature system in society, science
and nature. This is a structure through which individual can analyse, evaluate objects of grounds
that perform together to introduce some outcome. This would be single organism, any society or
company, or informational artefacts or electro-mechanical. This was formed by Eugene Odum,
Howard T. Odum and Fritjof Capra.
In Marks and Spencer's new CEO has been working over new strategy for which Steve
Rowe has implemented Burke-Litwin Model in order to implement the system theory in this
structure:
Burke-Litwin Model
This model of change and performance was formed in 1922. This model revolve around
the establishing and defining cause-and -effect relations among 12 dimensions of organisation
which are the major change key (Nahavandi, 2016). Here is illustrated the graph followed by
enterprise which is mentioned as below:
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 Leadership: This states that leadership has major role in the motivation of vision and
mission of organisation which helps in achieving their business objectives. Strategy and Mission: This elements explains their organisational purposes as well as
also their procedure which can help in meeting this. Culture of Organisation: Values and norms of enterprise who is less formal than strategy
and mission but this still exits implied throughout their company (Nahavandim, 2016). External Environment: This elements represents any condition and forces organisation
outside which will influence processes.
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Illustration 1: Burke-Litwin Change Model
(Source 1: Burke-Litwin Change Model, 2018)

 Organisational Performance and Individual: This elements is the entire organisation's
output. It can be claimed in various distinct commonly, turnover, consumer satisfaction,
productivity etc. Structure: The organisation's breakdown such as departments, hierarchy, channel of
reporting etc. Management Practices: Activities and behaviours of manager, often allotted to meet
their overall strategy. Motivation: The goals setting to direct and inspire worker. Task requirement & Skills of Individual: Matching their description of work along with
professional worker. Values and Needs of Individual: Worker will expect specific demands like work
balance, pay, responsibility etc.
 Climate of work Unit: Team environment f working, cooperation among members etc.
Among entire mentioned elements, external environment and organisation & individual
performance is beginning process where leadership, strategy & mission, organisation culture are
transformational elements as well as practice of management, structure, framework, motivation,
task requirements, individual need and work unit environment are transactional factors
(Nahavandi, 2016).
Hence, this is fundamental for administration to undertake some effective phases in
regard of decreasing more negative influence such as resistance for changing their behaviour of
enterprise.
Continuous Improvement Development
This can be defined as the ongoing activity in order to develop their service, products or
procedures. This can be referred as incremental development overtime. The whole procedure
follows the major four step quality as plan-do-check-act cycle which is mentioned as below: Plan: Recognise the plan and opportunity for change. Do: execute the small scale change. Check: Use information to evaluate the outcome of alternation as well as set whether
change incurred.
 Act: If this is successful, execute this on broader scale along with constant result analysis.
In case of failure, the whole cycle of procedure begin again.
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Through the help of system theory and continuous development model, enterprise can
achieve their business objectives in more significant manner (Carrington, Deppeler and Moss,
2010). In order to achieve their activities, this can lead company to success through opting
effective pathway, develop and participate in strategies, organise seminars etc. Through the help
of Burke Litwan model can help and affect the model of change within enterprise helps in
achieving their business of Marks and Spencer aiding in accepting new modification in
significant manner.
TASK 2
P4. Different barriers of change and their influence on decision making
This concept is rendered by Edger Schien of management that is explained the
organisational leadership and culture. Due to the change, there are various changes which is
emerged within enterprise. Various issues linked with the external and internal environment of
organisation.
Self perception efficiency and change resistance:
When Rowe carried out change in the major elements and activities of enterprise, there
are various negative influence and factors that included within the organisation (Branson, 2010).
Resistance is confirmed factors which that emerge in response of change within the organisation
so as in Marks and Spencer. There can be various kinds of resistance such as internal working
resistance, technological issue and instability in supply and service delivery etc. are the barriers
that can restraint growth (How to Overcome Resistance to Change in an Organization, 2018). In
order to manage this, enterprise can implement force filed evaluation which is mentioned as
below:
Force Field Analysis: This concept is basically rendered through Kurt Lewin who
support the change of culture but there are some criticism which deny this model. Leader of
company struggle when the people take more decision in regard of operation, There are various
barrier emerge within company which influence external staff and environment to fearful
technologies.
Case Study: As per the case study, Rowe need to manage the activities and operation as
per new activities which can lead to success of enterprise. This is complex for leader to seek that
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