Investigating Training Effectiveness and Consumer Satisfaction at M&S

This report investigates the impact of training programs on consumer satisfaction within Marks & Spencer. The analysis explores themes such as the alignment of training with consumer satisfaction levels, the effectiveness of training techniques, the role of training in developing new skills, the direct impact of training on performance improvement, and the contribution of new marketing strategies. Data interpretation reveals that appropriate training leads to higher levels of consumer satisfaction, suggesting that Marks & Spencer should continue to prioritize and refine its training and development programs to enhance employee performance and ultimately improve customer experiences. The report concludes with recommendations for Marks & Spencer to maintain and improve its training programs to address specific issues and further boost consumer satisfaction.