Marks & Spencer: Workplace Transformation Challenges & Opportunities

This report examines the impact of workplace transformation on Marks and Spencer (M&S) in the context of the COVID-19 pandemic. It begins by defining workplace transformation and outlining the research aims and objectives. The report then reviews relevant literature, exploring the dimensions of workplace transformation, including space, place, technology, and talent. It analyzes the impact of COVID-19 on M&S, including the shift to remote work, increased use of e-commerce, and the adoption of automation technologies. Furthermore, the report identifies challenges arising from this transformation, such as resistance from employees, performance management issues, and organizational culture changes. The research methodology employed is described, and the report concludes with recommendations for M&S to navigate these challenges and capitalize on opportunities. Desklib provides access to similar solved assignments and past papers for students.

Unit 6: Managing a Successful
Business Project

Aim: "To identify the impact of
workplace transformation in
organisation in context with present
covid 19 scenario." A study on
Marks and Spencer.

Table of Contents
Introduction......................................................................................................................................3
Devise project aims & objectives. ..............................................................................................3
Research question: .....................................................................................................................3
Project management plan'................................................................................................................4
Project Management plan............................................................................................................7
Research Methodology .................................................................................................................10
Present findings and data ..............................................................................................................11
Data analysis and findings ............................................................................................................12
Communicate appropriate recommendations................................................................................16
Reflection: .....................................................................................................................................17
Conclusion.....................................................................................................................................18
References......................................................................................................................................20

Introduction
Workplace transformation is a basic process that is related with the outgrowth of present
industrial revolution that is fuelled by mobility, cloud and need for more data driven insight that
is accelerated because of the present covid 19 situation. It has put some strains on the workforce
since there is demand of new skill sets that can help organisations ion dealing with this situation
in a more effective manner (Nxumalo, 2019). Further there are many challenges that are arsing in
the process of managing the present organisation functioning. Therefore, it becomes important to
achieve the required workplace productivity to have proper strategies that can lead to effective
workplace transformational process.
Overview of the organisation:
Marks and Spencer is a British multinational brand that is having its headquarters in
London that specialised in clothing, home products, food products. It is listed on stock exchange
and is also constituent of FTSE 250 Index,. It was founded in the year 1884 by Michael marks
and Thomas Spencer. They are having approx 959 stores across different locations in UK. They
are also offering online food delivery services through their launched joint venture Ocado.
Devise project aims & objectives.
Aim: "To identify the impact of workplace transformation in organisation in context with
present covid 19 scenario." A study on Marks and Spencer.
Objectives:
 To understand the concept of workplace transformation.
 To identify the impact of workplace transformation in Marks and Spencer in context with
present covid 19 scenario.
 To analyse the challenges arising in the process of workplace transformation in Marks
and Spencer in context with present covid 19 scenario.
Research question:
 What do you understand the concept of workplace transformation?
 What is the impact of workplace transformation in Marks and Spencer in context with
present covid 19 scenario?

 What are various challenges arising in the process of workplace transformation in Marks
and Spencer in context with present covid 19 scenario.?
Project management plan'
It is a plan that is defined to be a formal structure which actually involves the information about
the concepts that are performed in a research report. Some of such elements are mentioned
below:
 Scope: It is the stage where there is formulation of specific strategies that is required for
the purpose of achieving the required the required transformation in the organisation. The
present research report is going to set the basis for up coming future research work in the
similar segment of study (Elkins, 2018).
 Cost: This is the cost that is specifically required for the completion of research work.
Without having adequate financial resources the research work cannot be further
executed so it becomes important to have proper ascertain of cost for having optimum
utilisation of present financial resources.
 Time: It is the specific time period which is required for the purpose of completion of
project. In present research report the specific time period which is required in this
context is 10 weeks (Jiang, Chai and Feng, 2019). For this purpose Gantt chart will be
used to divided the whole time period as per specification and WBS in which each
activity will be further dieveid in small parts for its further execution.
 Communication: It is the necessary information that is required to convey the
respondents to achieve information as per select topic. Researcher has to communicate
effectively to all the team members, other stakeholders who are associated with the
research work (Hesketh, 2021). For this purpose there will be use of verbal and written
communication methods so that communication can take place with high amount of
clarity.
 Resources: There are some specific resources which are required and without which the
research cannot be properly executed and completed. Such as it includes time resource,
financial resource, human resource, required data management skills, data analysis
related knowledge on part of researcher and other team members, all such resources are
very important to achieve the laid aim in context of present research work.

 Risk: In every research work there are some of the associated risk and issues which may
arise in the process of managing the working. In present research there are some of their
risks such as lack of proper communication (Garg, 2018).
 Quality: It is the quality of project which is associate with performing the work
effectively and trying to trust the respondent by providing them with reliable and valid
information as per various segments, it can help in the process of achieving the required
objectives as per specified time period.
Gantt chart:
It is a type of bar chart that is reflecting the dependency on the activities and schedule that are
performed through activities,. It includes vertical and horizontal axis that is applicable on the
chart. Below mentioned is the Gantt chart that is followee in the present research report by the
research for the purpose of dividing the different set of activities as per specification.

Work break down structure
It is a tool which is used in the present research work for the purpose of classification of
activities in the organisation. It helps in dividing the project in various small activities so that
there can be achievement of effectiveness in each of the tasks (Bond and Haynes‐Baratz, 2021) .
LITERATURE REVIEW
Project Management plan
The concept of workplace transformation
As per view points of Barnes (2020), workplace transformation is associated with the
better support to employees that is to handle security, manageability and productivity concern. It
is the opportunity to have intelligent solutions for different purposes as per dynamic
environment. Driven by the increasing globalisation and new technology development the world
has undergone constant change over a time period of last two hundred years, the most recent
transformation is with respect to the present situation of covid 19 virus that is leading to the
complete transformational in the way digital technologies are now used for achievement of
required transformation. The use of transmission and digital technologies is leading to deal with
unstructured and complex problems where routine jobs have become less common and there is
need of increasing digitation and increasing automation in the whole process. With respect to the
present covid 19 scenario in various retail sector organisations like Marks and spec the

organisation has identified four dimensions that is together helping in achievement of required
workplace biotransformation. These four aspects include space, place, technology and
collaboration that is required to be done to have a proper structure and culture in the
organisation.
Space is related with the design of space and building, second dimension that is place is focused
on distributing of employees across a range of locations, that may included co working spaces,
home office, office building and such type of physical working locations (Redlein, 2020). The
third dimension that is technology is related with enabling employees to carry their job and
further collaborate with respect to their present working in the organisation. The fourth factor is
talent that is related with the overall organisation structure and culture.
(Source: Workplace transformation in the digital, 2021)
In the present situation of covid 19 impact there is growing importance and use of digital
technologies and requirement of a knowledge sensitive workplace. It can assist in having
employees who are able to work from different locations and higher level of flexibility.
In marks and Spencer this can be achieved by following the Strategy of enhancing the
importance of creative roles and analytical techniques that may required the needed flexibility in
the overall working arrangements (Ahmad, Widen and Huvila, 2020) .
Workplace transformation in some situations is also related with providing the necessary
structures and Spencer that can help in facilitation of interaction and collaboration amongst
various working arrangements in long run.

What is the impact of workplace transformation in Marks and Spencer in context with present
covid 19 scenario?
As per the view of Baker (2021), the impact of Covid-19 pandemic has accelerated with
existing trends in different remote working organisations. The use of e-commerce facilities,
workers and automation technologies are used to potentially needed for switch the corporation in
different scenarios (Kwon, Han and Nicolaides, 2021). The impact of workplace transformation
in Marks and Spencer has different gaps in work trends, HR leaders and their impact, planning in
employee's management and performance strategies. These are helpful for gain higher level of
efficiency and make strategies experiences in Covid-19 pandemic disruption (Anner, 2021). The
major impact of Covid-19 is that Marks and Spencer are replacing their full time employees with
contingent workers. This technique is used for saving costs and measure the platform in different
aspects of their competitors. The company face positive and negative impacts which are related
to different workplace models which are used for providing a comfortable space with their job
roles and responsibilities. It will further make a strong impact on the employee's motivation and
achieve higher level of efficiency to work in more significant and appropriate ways. The use of
different strategies helping the respective company to work effectively and manage high level of
productivity (Future of Work Trends Post-COVID-19, 2021). Many of the competitors of Marks
and Spencer are form a result for rapid transformation in workplace issues. It is further seems
that working from the home now become the new way of doing workplace activities. With the
help of digitalization the relationship between the company and their customers are increased
and gain trust while working efficiently (Forster, 2017).
Another strategy is associated with focussing on talent-management function because talent
dimension is very necessary for ensuring and promotion of required collaboration and flexibility
at workplace in long run. In the covid 19 scenario it becomes very important that line managers
are supporting the flexible working arrangements that can serve as role models for middle and
lower level of employees in marks and Spencer (Workplace transformation in the digital, 2021)
What are various challenges arising in the process of workplace transformation in Marks and
Spencer in context with present covid 19 scenario?
According to the view of Lomas (2021), in the modern era there are different challenges
which are arise while the company are processing workplace transformation technique. After the
impact of Covid-19 many of the companies like Marks and Spencer are facing several challenges

that are related to evolution of technologies, recognise the work through digital platform, having
resistance nature of employees. Some of the challenges are related to performance management,
as the working style and processing structure are changed within the company. That make an
influencing factor and challenge in the process of workplace transformation. Another challenge
is related to organisational culture (Friesen, 2021). As most of the companies have not the
environment to go digitally as Marks and Spencer has facing issues while going digitally due to
lack of knowledge and experiences. There are different changes which are needed to be analysed
and work effectively into the market. It will further provide a significant growth in implementing
technologies that can change the workflows (Biggest Challenges to a Successful Digital
Transformation, 2021). Desire to work with new technologies up and running fast that further
helps in reducing training cost and time. But this become the challenge for Marks and Spencer as
they have to implement new technologies at large platform and provide training to employees for
their development and efficient use of technologies.
Research Methodology
Research methodology is a tool that is to be used by researcher for the purpose of describing the
overall structure of collecting data and information. It is very important to have a proper
systematic structure. There are different type of research methodologies which can be used by
researcher in a particular research work as mentioned below:
Quantitative and quantitative methods:
Qualitative method is based on collecting of information that is non numerical form. There are
different methods which can be used for the purpose of having sufficient information base that
includes concepts, opinions through interview for the purpose of having sufficient information
base (Gilbert, 2018).
Quantitative form of data is generally in numerical form that includes computation of data by
application of techniques. It may includes methods such as questionnaire to have adequate
numerical form of data as per needs of research work.
Primary and secondary research:
Primary data: It is the first hand collected information that is gathered from major identified
sources that is originally collected by the researcher, it is collected by using of various methods
such as survey, questionnaire, in present research report there is use of questionnaire to have
sufficient base of primary data from the identified target segment of respondents.

Secondary data collection method: It is a method in which there is collection of information
from already existing sources (Háša and Brunet-Thornton, 2017). That is no original information
is collected in this research method. For instance in present research report there is use of
existing online available sources such as journal articles, books for having sufficient information
base with respect to the laid aims and objectives.
Sampling: It is a process in which there is selection of sample from large segment of population.
This method is generally used by the researcher for the purpose of completing the study. In
present research report there is selection of a sample size of 30 (Jancourt, 2020).
Present findings and data
For the purpose of completing the primary research work research is using frequency distribution
table that will help in the process of completion of survey and further making appropriate
research finds. There is use of excel in order to make graphs and interpretation are drawn further
based on such finding from the research work.
Questionnaire
Questionnaire Frequency
Q.1 As per your view points what is the basic concept of workplace
transformation?
a) Transforming as per digital age 15
b) Adapting as per macro environment 10
c) Adoption of latest technology 5
Q.2 As per the your view point, which which is one of the major factors that
has transformed the present working in Marks and Spencer?
a) Brexit scenario 5
b) Globalisation 5
c) Covid-19 19
d) Other external factors 1

Q.3 How these external factors make a strong impact on the present
workplace transformation process in marks and Spencer?
a) Changes in the internal functioning 15
b) Focus on digital transformation 6
c) To have work from home scenario 4
d) Redesigning of workflow 5
Q.4 What is the impact of workplace transformation in Marks and Spencer
in context with present covid 19 scenario?
a) Redesigning of presnet workflow 8
b) work flexibility to employees 7
c) promoting innovation 10
d) More focus on digital aspects 5
Q.5 What are various challenges arising in the process of workplace
transformation in Marks and Spencer in context with present covid 19
scenario?
a) Lack of employee skills and knowledge 10
b) Higher employee resistance 10
c) Difficulty in managing of resources 10
Data analysis and findings
Theme 1: Basic concept of workplace transformation
Q.1 As per your view points what is the basic concept of workplace
transformation?
a) Transforming as per digital age 15
b) Adapting as per macro environment 10
c) Adoption of latest technology 5

Interpretation:
It is interpreted from the graph that hen it was asked to 30 respondent about the basic concept of
workforce transformational which is affecting the present working in Marks and Spencer. 15
respondent had a view point that there is transformation that is taking place as per the needs of
digital transformation. There is requirement to adapt to the changing macro environment and
remaining 5 respondents had a view that there is focus on having adoption to latest technology.
Theme 2: Major factors that has transformed the present working in Marks and Spencer
Q.2 As per the your view point, which which is one of the major factors that
has transformed the present working in Marks and Spencer?
a) Brexit scenario 5
b) Globalisation 5
c) Covid-19 19
d) Other external factors 1
15
10
5
a) Transforming as per
digital age
b) Adapting as per macro
environment
c) Adoption of latest
technology

Interpretation:
It is said from the above presented graph that while it was questioned to 30 respondents about the
major factors that are transforming the present working scenario in marks and Spencer. 5
respondent had a view that Brexit scenario has affected the present working. Other 5 respondents
out of 30 felt that globalisation is posing a impact on the present workplace transformation
process. 19 respondent and the majority out of 30n felt that the existing COVID 19 situation is
posing a impact and remaining 1 had a view that there are other external factors that is affecting
the workforce transformation process in marks and Spencer.
Theme 3: External factors affecting the workplace transformation process in marks and
Spencer
Q.3 How these external factors make a strong impact on the present
workplace transformation process in marks and Spencer?
a) Changes in the internal functioning 15
b) Focus on digital transformation 6
c) To have work from home scenario 4
d) Redesigning of workflow 5
5
5
19
1
a) Brexit scenario
b) Globalisation
c) Covid-19
d) Other external factors

Interpretation: From the above made analysis it can be said that when it was questioned to 30
respondent about the different external factors which is having a strong impact on the present
workplace transformation process. 15 respondent had a view that it has created changes in the
internal functioning. Other 6 respondents had a view point that there is now more focus on
digital transformation. 4 respondents out of 30 felt that there is work from home scenario which
is now implemented and remaining 5 pout of 30 had a view that there si now redesigning of the
present workflow.
Theme 4: Impact of workplace transformation in Marks and Spencer in context with present
covid 19 scenario
Q.4 What is the impact of workplace transformation in Marks and Spencer
in context with present covid 19 scenario?
a) Redesigning of present workflow 8
b) work flexibility to employees 7
c) promoting innovation 10
d) More focus on digital aspects 5
15
6
4
5
a) Changes in the internal
functioning
b) Focus on digital
transformation
c) To have work from
home scenario
d) Redesigning of workflow

Interpretation:
It is said from the above mentioned graph that when it was questioned to 30 respondents about
the impact of workplace transformation marks and Spencer with respect to preset covid 19
situation. 8 respondents had a view that there is Redesigning of present workflow. 7 respondents
felt that there is higher work flexibility. Other 10 respondents had a view that there is promoting
of innovation and remaining 5 out of 30 felt that there is focus on digital aspects.
Theme 5: various challenges arising in the process of workplace transformation in Marks
and Spencer
Q.5 What are various challenges arising in the process of workplace
transformation in Marks and Spencer in context with present covid 19
scenario?
a) Lack of employee skills and knowledge 10
b) Higher employee resistance 10
c) Difficulty in managing of resources 5
c) Adoption of working technology 5
8
7
10
5
a) Redesigning of present
workflow
b) work flexibility to
employees
c) promoting innovation
d) More focus on digital
aspects

Interpretation:
from the above present graph it is analysed that while it was questioned to 30 respondents about
the challenge that are faced by marks and Spencer in the present workplace transformation
process. 10 respondents felt that there is lack of knowledge and employee skills. Other 10
respondents felt that there is higher employee resistance, other 5 had a view that there is
difficulty in managing resources and remaining 5 out of 30 had a view that it becomes difficult to
adopt to working technology.
Communicate appropriate recommendations
From the above made secondary and primary data analysis there are several recommendations
that are drawn for marks and Spencer. There is application of the research that is conducted by
use of primary information collected through questionnaire and further there is analysis of the
information collected through secondary available sources. For this purpose some of such
recommendations are mentioned below:
 It is suggested that in marks and Spencer employees can be offered with work flexibility
that is centrepiece for positive employee experiences. Employees must be order with
better engagement opportunities. Such as democratic style of leadership can be used so
10
10
5
5
a) Lack of employee skills
and knowledge
b) Higher employee
resistance
c) Difficulty in managing
of resources
c) Adoption of working
technology

that they are able to formulated suitable decisions that are affecting their functioning in
long run.
 It is recommended that there must be proper communication channels that are laid down
across organisations with respect to different functions that have to be performed. Apart
from this there must be proper collaborative working practises that have is required to be
presented.
 It is advisable for a retail sector organisation like marks and Spencer where there is
presence of large employee workforce that organisation have to consider the business
priorites before implementation of any particular strategy. Such as it can help the
managers and leader to have transformation process to be measured against such set
goals.
 Further with respect to employee level of resistance employees must be motivated
enough by application of financial and non financial incentives which can help them in
having a positive attitude towards various changes that are taking place with respect to
their present functioning and working in the organisation. It can be done by rewarding
behaviours that can help in advancing of the transformation process and engaging with
the users who are influential and crucial in the organisational. They can act as powerful
allied and drive the process of adoption of talented workforce and technologies in long
run.
 There can be implementation of various behaviours that can advance the transformation
& engage with users who are influential and vocal in the organisation. They can be
powerful allie and assist in driving the process of adoption of new workforce,
technologies and procedures. There can tracking of transformation projects which can
emerge during the transformation process.
Reflection:
It is analysed from the above conduced study that workplace transformation is a very
important aspect that has affected the working of organisations in the present changing scenario.
It has become crucial to evaluate the different aspects and challenges which may affect their
functioning in long run. For this purpose in present report I used various primary and secondary
methods of collecting information so that there is sufficient information base. While using
primary method I had to focus on my communication skills in order to collect the required

information from the target segment of respondents. I faced some issues in having effective
communication while asking respondent based on various themes that are prepared in the present
report. Apart from this I had to face some of the difficulties in identification of required valid and
authentic sources to collect information from online available sources to have literature review.
This helped me in the process of developing my researching skills.
The Kobs learning cycle is used for the purpose of evaluating the various stages of learning:
Concrete experience: in the present research report there is overall learning experience that is
developed by acquisition of new knowledge base that is researching and communication skills.
Reflective observation: I have faced some of the difficulties in the process of communicating
with the other team members and dealing with some amount of conflicts. For this purpose I
worked on using collaborative working practices that assisted me in the process of dealing with
the various contracting situations.
Abstract conceptualization: The overall learning that I have developed in this Research report is
going to help me in the future prospects. I have interpreted the experiences as per the present
understanding of the concept. There were some of the issues that is associated with limited
availability of resources which was solved by use of techniques like work break down structure
and Gantt chart in which all the activities and resources were divided as per the total available
time period.
Active experimentation: At this stage there is prediction and analysis of that is required for
further planning as per the acquired knowledge. There is spotting of knowledge into practice that
is going to help me in future course of personal and professional experiences
Conclusion
From the above made study it is conclude that workplace transformation is one the major events
that is taking place in organisation in response to the various changes that are taking place in the
macro environment. It becomes important to develop a detailed overview of the challenge that
arise in the process of implementing specific strategies that are associated with transformational
of workplace. There is high resistance on part of employees that is also to be dealt so that general
impact on employee functioning and overall productivity of organisation can be minimized in
long run.

References
Books & Journals
Anner, M., 2021. Power relations in global supply chains and the unequal distribution of costs
during crises: Squeezing suppliers and workers during the Covid‐19 pandemic.
International Labour Review.
Friesen, K., 2021. Exploring the Lived Experiences of Rural Southwest Minnesota Teachers in
the Spring 2020 Transition to Distance Learning During the Covid-19 Pandemic
(Doctoral dissertation, Bethel University (Minnesota)).
Attaran, M., Attaran, S. and Kirkland, D., 2019. The need for digital workplace: increasing workforce
productivity in the information age. International Journal of Enterprise Information Systems
(IJEIS), 15(1), pp.1-23.
Nxumalo, L., 2019. Utilising transformational leadership to implement disability laws in the
South African workplace. South African Journal on Human Rights, 35(4), pp.351-377.
Elkins, D.M., 2018. Welcome to the Workplace. Recruitment, Retention, and Engagement of a
Millennial Workforce, p.63.
Hesketh, I., 2021. Workplace Interventions: Individual, Team, Organizational. The SAGE
Handbook of Organizational Wellbeing, p.341.
Kwon, C.K., Han, S.H. and Nicolaides, A., 2021. The Transformative Learning Outcomes and
Processes Survey: A Validation Study in the Workplace Context. Journal of
Transformative Education, p.15413446211045175.
Redlein, A. ed., 2020. Modern Facility and Workplace Management: Processes, Implementation
and Digitalisation. Springer Nature.
Háša, S. and Brunet-Thornton, R. eds., 2017. Impact of organizational trauma on workplace
behavior and performance. IGI Global.
Jancourt, M., 2020. Gen Z and the workplace: Can we all get along?. Corporate Real Estate
Journal, 10(1), pp.41-50.
Gilbert, D.A., 2018. The gridiron and the gray flannel suit: NFL football and the modern US
workplace. Journal of Sport and Social Issues, 42(2), pp.132-148.
Forster, M. ed., 2017. Information literacy in the workplace. Facet Publishing.
Ahmad, F., Widen, G. and Huvila, I., 2020. The impact of workplace information literacy on
organizational innovation: An empirical study. International Journal of Information
Management, 51, p.102041.
Bond, M.A. and Haynes‐Baratz, M.C., 2021. Mobilizing bystanders to address microaggressions
in the workplace: The case for a systems‐change approach to Getting A (Collective)
GRIP. American Journal of Community Psychology.
Garg, S., 2018. HR INITIATIVES FOR CREATING INCLUSIVE AND ACCESSIBLE
WORKPLACE FOR PERSONS WITH DISABILITIES. NICE Journal of Business, 13(1).
Jiang, W., Chai, H., Li, Y. and Feng, T., 2019. How workplace incivility influences job
performance: the role of image outcome expectations. Asia Pacific Journal of Human
Resources, 57(4), pp.445-469.
Online
Biggest Challenges to a Successful Digital Transformation, 2021. [Online]. Available through:
<https://www.netsolutions.com/insights/challenges-to-a-successful-digital-
transformation-and-how-to-overcome-them/>.

Future of Work Trends Post-COVID-19, 2021. [Online]. Available through:
<https://www.gartner.com/smarterwithgartner/9-future-of-work-trends-post-covid-19>.
Workplace transformation in the digital, 2021. [Online]. Available through:
<https://www2.deloitte.com/content/dam/Deloitte/ch/Documents/innovation/ch-en-workplace-
of-the-future.>
Brnes 2020., What Workplace Transformation Means Now: Two Experts Discuss the
Opportunities 2020. [Online]. Available through:
<https://community.connection.com/workplace-transformation/>

Project log book
Project Logbook
Name:
Project title: “How has a major external event transformed the workplace?”
Date:
Update on period of development
To evaluate the impact of major external events that has transformed the workplace
environment. A study on Asda. This method is helpful for collecting more effective
information and manage the data through different channels.
Risks and/or issues identified
There were difficulty in the communication skills.
Problems encountered
Lack of arrangement of financial resources that are specifically required for completion of
study.
New ideas and change of project direction
Try to focus on improvement of communication skills.
What have you learned about yourself through your work?
Communication and Researching skills for achievement of laid objectives.
Next steps for your work
Utilisation of effective communication skill sets for enhancing the present quality of work.
Project plan status to date

Yes, this project is timely completed
Tutor Feedback
Performance review
What did you aim to achieve through your work?
Aim: "To identify the impact of workplace transformation in organisation in context with
present covid 19 scenario." A study on Marks and Spencer
Did your work succeed in achieving your aims? How do you know? Specifically, please
outline any evaluation and assessment undertaken.
Yes I succeed in the process of achieving the laid aims and objectives, there was use of
specific primary and secondary methods of collecting information which helped in having
sufficient information base.
What aspects of your development process do you think worked well and why? Evaluate
all aspects of the project from a range of perspectives.
As per my experience in present research report I was able to work on completion of research
work in a systematic manner, there is demonstration of aims and objectives and application of
techniques like project management plan, Gantt chart and work break downs structure for
achievement of laid aims and objectives.
What problems emerged during the project and how were they tackled? Was there
timely identification of issues and resolution during the project process?
Some opf the major issues that arise in this process was not being able to complete the work on
time as there was shortage of limited availability of some of the resources that affected present
process of achieving the laid aims and objectives in long run.
What did you learn from undertaking the project?
In order to conducting, I have analysed that in present research report there is requirement to
work on improvement of verbal as well as communication skills.
What are the strengths and weaknesses of your process that you have identified?

The major strength was related with present competence and researching skills that helped in
professional and personal growth. Furthermore, my weaknesses was associated with higher
effectiveness required while making communication with the target segment of respondents.
How could your process improve for the future?
In the future context of research work I will be working on using my improved researching
skills that can help in the process of improvement in context of future research work.
How would you rate your performance as project manager?
I would like to rate my own performance as a project manager is 7 out of 10.
The success of the project and its usefulness in supporting your chosen organisation’s
organisational performance
the success in the present project si beneficial for consideration of organisational perspective
but there can also be issues and challenges that I have overcome with my present learning
abilities. Such learning are going to contribute towards my professional career.