Marriott Hotel: Analyzing Diversity and Inclusion Strategies

This report provides an overview of Marriott Hotel's diversity and inclusion strategies. It examines the hotel's approach to managing a diverse workforce, including cultural awareness programs and global initiatives. The report highlights the importance of diversity in enhancing customer satisfaction and the role of the hotel's ethical practices. It further analyzes the need for the hotel to improve its loyalty cards and service policies. The report also references the importance of managing customer and workforce expectations and the positive impact of diversity on the hotel's overall performance. References include Elkhwesky, Z., Salem, I. E., & Barakat, M. (2019) and Riccucci, N. (2018).

Marriott Hotel
Managing Diversity in Marriott Hotel

Areas of Diversity
 Marriot Hotel has employees from different
cultures
Global diversity in Marriot Hotel is enhanced
through its global markets
Partnerships with other companies
(Elkhwesky,Salem and Barakat, 2019).

Approaches Currently Taken
Marriott Hotel ramped up its language skills and cultural awareness
tools.
The hotel has a global inclusion day to celebrate the diversity of
ideas
Marriott Hotel takes care of its associates even during difficult times
They embrace changes through innovation in order to remain
relevant to the customers and their workforce

Strategies That Can be Implemented
Marriott hotel should enhance strong host guests
relationship by ensuring customer satisfaction.
The hotel should take more effective measures to
improve its loyalty cards.
Marriott should come up with better service policies,
practices and application (Riccucci, 2018).
Marriott hotel should know how to manage expectation
of their customers and workforce.
They should come up with business cultural ethics

Conclusions
Diversity and inclusion has seen Marriott hotel to
greater heights.
Diversity has enabled the hotel to provide quality
services.
It recognizes recruitment of employees from different
cultures.

References
• Elkhwesky, Z., Salem, I. E., & Barakat, M. (2019). Diversity
management in hotels: The moderating role of empowerment and
capability development. Journal of Hospitality and Tourism Insights.
• Riccucci, N. (2018). Managing Diversity In Public Sector Workforces:
Essentials Of Public Policy And Administration Series. Routledge..