Report on Accommodation Services and Front Office Operations

This report provides an in-depth analysis of accommodation services, focusing on the context of Marriott International. It begins with an introduction to accommodation services and their contribution to the hospitality industry, followed by a discussion of different types of accommodation, ownership models, and grading/classification systems. The report then explores the role of online review sites in influencing guest decisions and details the functions of the front office in various accommodation settings. It examines the front office structure, key roles within the department, and concludes with an evaluation of front office work and its impact on guest experience. The report references various sources to support its findings and provides a comprehensive overview of the subject matter. This assignment is helpful for students to understand the accommodation services in the hospitality industry.

Managing
Accommodation
Service

Table of contents
 Introduction
 Introduction and contribution of accommodation services
 Contribution of accommodation sector to the industry as a whole
 Different kinds of accommodation services
 Different forms of ownership applicable in accommodation services
 Discuss grading and classification systems
 Role played by online review sites while potential guests look for and book accommodation
 Function of the Front Office with reference to three different types of accommodation provider
 Function of the Front Office
 Front office structure
 Conclusion which critically evaluate front office work
 CONCLUSION
 References

Introduction
The tourist accommodation services refers to the “ provision, in against
for a fee, of sheltered overnight accommodation in appropriate
equipped rooms which includes at least a bed, offered main services
to tourist, traveller and for lodgers. Respective assignment is based
on the Marriott international which is an American multinational
diversified hospitality company which manages and franchise a
broad group of portfolio of hotels and related amenities.

Introduction and contribution of
accommodation services
The hospitality industry majorly known for the section of the wider
service industry that rely on the leisure rather than the basic needs
and wants of consumers. It is one of broad field by including variety
of businesses and services by linked to leisure and satisfaction of
consumers. It majorly focus on the idea of luxury, pleasure,
enjoyment and experiences in opposed to the catering necessities
and essentials.

Contribution of accommodation sector to the
industry as a whole
Lodging or accommodation refers to the giving renting for the short
period dwelling to the people. Respective services are provided to
people who travel and stay away from home more than a day for
sleep, rest , food, safety and many more.
Accommodation services defined as a provision, for a fee, of sheltered
overnight by equipped rooms by provident at least a bed offered as
an main service to tourist, travellers and lodgers.

Different kinds of accommodation services
To enhance the level of experience of consumers no. of various kinds of
accommodation services work that are as follows:
Hotels:
Hotels is important part of accommodation sector often found in cities
and high density tourist areas. Hotels offer the lodging and
accommodation for the large no. of people so that they can gain
potential benefits and enhance their level of experience. In context of
Marriott international they provide staying and many other services
under one roof.

Different forms of ownership applicable in
accommodation services
In accommodation services there are no. of ownership models and
methods in order to achieve the desirable goals and objectives that
are as follows:
 Hotel chains
 Independently hotel
 Luxury Hotels
 Franchise Model

Discuss grading and classification systems
There are no. of grading and classification systems that are as follows:
One star: Respective rating means the property has no frills and only
provides basic facilities. One star hotel does not mean it is dirty but
a place to sleep and much pretty
Two star: Two star hotel consist of quality of cleanliness, maintenance
and quality of physical facilities to enhance consumer experience.
Three star: Respective kind of hotels services consist of rooms are
larger and provides high quality, contemporary furnishing and flat
screen TVs extended cable.

Role played by online review sites while
potential guests look for and book
accommodation
Online review sites plays very much important role in giving detailed
description about the products and services offered to consumers
in order to remain competitive in marketplace that are as follows:
Benefits to guests and accommodation properties:
 Increased level of consumption and increased loyalty
 The impact of service provisions

Function of the Front Office with reference to
three different types of accommodation
provider
In small hotels, the front office staffed with one person who
responsible for every tasks and duties. On other hand in larger
hotels the front office divided into several departments that each
take care of function:
 Hotel
 B & B
 Guest House

Function of the Front Office
Front office is important part of organisation that come in contact with
clients such as marketing, sales and service department in order to
serve consumers in proper manner.
Components of the Front Office in a Hotel: There are various parts
of front office of a hotel which includes registration, reservation,
information section and front office cashier.

Analyse the key roles of the Front Office
department in meeting the organisation’s
business objectives
In hospitality industry, front office plays very much crucial role which
consisted the various functional roles that includes front office
manager, reservation manager, reception manager and guest
service manager.
 Role of front office manager
 Role of reservation manager
 Role of reception manager