Marriott Hotel: Analysis of the Hospitality Industry Report

This report provides an overview of the contemporary hospitality industry, using Marriott Hotel as a case study. It begins by defining the industry and outlining its major business segments, including food and beverage, lodging, and travel and tourism. The report then delves into the internal structure of a hotel, detailing various departments such as the front desk, housekeeping, and marketing, and their respective functions. Furthermore, it highlights the significant contribution of the hospitality industry to the UK economy, emphasizing its role in providing employment and generating revenue. The report concludes by summarizing the key findings, underscoring the importance of the hospitality sector in the broader economic landscape and its impact on employment and foreign currency inflow.

THE CONTEMPORARY HOSPITALITY INDUSTRY
INTRODUCTION
Hospitality industry is one the major field of service industry. It
involves transportation, travelling, service of food and drink etc.
Hospitality industry also includes restaurants that provides various
services to customers. The Report will be based on Marriott Hotel. The
headquarter of the hotel is located in UK. The study will outline various
types of business in hospitality industry, different departments in a hotel
and contribution of hospitality industry in growth of economy.
P2) Various types of departments in organization.
There are different departments in Marriott hotel that are responsible for performing various functions such
as -
Front Desk - Employees that are performing front desk operations in Marriott Hotel are responsible for
contacting with the clients of the hotel. They provide information regarding availability of rooms to other
departments such as food and beverage etc.
Housekeeping -The employees working in this department of Marriott Hotel is responsible for maintaining
the rooms of guests and maintenance of all the facilities in the rooms.
Marketing - It is responsible for marketing of products and services of Marriott Hotel to attract targeted
group of customers.
P1) Types of business in hospitality industry
There are different types of business segments in hospitality industry such as -
Food and Beverage - It is one of the biggest segments of hospitality industry. The companies that are operating their business in food and beverage segment of
hospitality industry offers meals, beverages etc. to the customers.
Lodging - It offers services like accommodation in hotels to various customers like budget travelers, etc.
Travel and Tourism - Under this segment of hospitality industry, companies offer services related with travelling of people in ships, cabs, trains etc. Its main
objective is to influence people for travelling because this will increase the cash inflow in the industry.
P3) Contribution of the industry in growth of economy.
Hospitality industry plays an important role in growth of economy of UK ta local, national and
international levels. Companies that are operating their business in hospitality industry such as Hotels, restaurants
help in providing employment to unemployed youths of the country. In year 2016, the industry has provided
employment to approximately 2.5 million people of UK.
Hotels of the industry are contributing in the gross domestic product of the country by offering various
products and services to the customer. At international level, hospitality industry is playing a major role in
increasing inflow of foreign currency in UK because large number of customers are visiting from outside the
country.
CONCLUSION
From the above study it has been concluded that,
there are various types of segments in hospitality industry
that are providing their services to customers such as hotels,
lodging etc. and different department in the hotel are
responsible for performing various functions to provide
services to the guests. Hospitality industry has played a major
role in providing employment to large number of
unemployed youths in UK.
REFERENCES
Ali, F., Amin, M. and Cobanoglu, C., 2016. An integrated model of service experience,
emotions, satisfaction, and price acceptance: an empirical analysis in the Chinese
hospitality industry. Journal of Hospitality Marketing & Management. 25(4), pp.449-
475.
Redditt, J., Gregory, A.M. and Ro, H., 2019. An examination of organizational commitment
and intention to stay in the timeshare industry: variations across generations in the
workplace. International Journal of Hospitality & Tourism Administration. 20(2).
pp.206-225