Evaluating Leadership & Management Skills in Marriott Hotel

This report provides an in-depth analysis of leadership and management skills within Marriott Hotel, focusing on the hospitality sector. It examines both current and future hard and soft skills required, emphasizing their significance in motivating employees and enhancing customer service. The report also evaluates how leadership and management styles have evolved in response to various changes, such as workforce diversity and shifting customer profiles, using models like Kurt Lewin's change management approach and the ADKAR model. Examples from Marriott's initiatives in workforce diversity and customer segmentation are provided to illustrate the practical application of these concepts. The analysis highlights the importance of adapting leadership styles to effectively manage change and maintain a competitive edge in the hospitality industry.

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The Management Theory by Henry Fayol
The management theory of Henry Fayol suggests the way in which management interacts with
their employees. Today, the communities of business consider classical management theory of
Fayol as a guide for managing the productivity of the staff.

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Henry Fayol Theory
Positive Impact
Positioning of procedures from top management level to bottom management level.
Negative Impact
By neglecting structural aspects of the organization, the attention is more on functional aspect of
the organization.

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This theory can be applied in Marriott by following the 'Give and take relationships at the
workplace' so that the harmony between the workers and management group is maintained and
also by training, selecting and teaching the workers.
The theory of Henry Fayol can be applied in Marriott hotel by keeping in mind the five functions
of the management which are Planning, Organizing, Commanding, Coordinating and Controlling
in different departments.

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Importance of roles in talent management
 Decision making : It plays an important role in Talent Management
because if right decisions have been taken regarding on boarding and
recruiting employees than it would help achieve or reaching to its
objectives in a better way.
 Motivating Employees: It plays an important role in talent
management because if employees remained motivated than will work
effectively and contribute more efforts in achieving organizational
objectives.
 Information Dissemination: Information dissemination is important
for talent management because if every important information which is
necessary for the employees will be provided by their leader than it will
helps the employees to work in systematic way.
 Vision : Vision is important for talent management because it may be
helpful for company to recruit new and appropriate employees which
can be helpful to achieve new insights.
 Mentor: Mentoring plays an important role in talent management
because if everything is clear to every employee about what to do than
it might possible that he will do his tasks in effective manner.

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Paternalistic Style: Paternalistic Style of management is important for
effective for talent management because in his style unilateral decisions are
taken by the leaders. The leaders treat their employees as family that would
be motivating factor for the employee to work effectively. For example, if this
style of leadership is adopted by Marriott, than the decisions taken by the
leaders will be implied effectively because only one leader is responsible for
decision-making.

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As the organization is following the democratic style of leadership than decisions taken
according to clan culture will create a sense of feeling of familiarity among the employees and
they also will feel free motivated.
As the organisation is following flat structure in democratic style of leadership than it will easy
for the Marriott to take the decision easily and also to be implement in the organisation easily.

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This style is linked to management theory which is The Management Theory by Henry Fayol.
This theory has helped in denoting that how the employees are being interacted within Marriott.
And how the management interacts with the employees at large scale. This theory is applied in
the real world context as to how effectively and in appropriate manner all the aspects of
management along with the employees are concerned at large scale.

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These factors influence the leadership style and management of Marriott by the changes which
are being observed and taken place at large scale. This helps in knowing the basis of working by
the impact of legal, political, environmental, social, technological and economic factors which
includes rules and regulations which have been a greater impact on Marriott.
The Marriott organization structure is being impacted by the internal and external factors. These
factors helps in knowing the aspects as to how these factors impact the scale as to how all
measures are being considered at large scale.

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styles have been influenced at large scale. Brexit is affecting Marriott in
determining the political and legal aspects of the business which are
influenced by rules and regulation at large scale. The management styles
have been influenced in knowing the basis through which democratic style is
being influenced at large scale.

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