Professional Development and Skills Assessment: Marriott Hotel Report

This report examines professional development and practice within Marriott Hotel, focusing on the benefits of ongoing professional development for both employees and the employer. It investigates professional expectations for roles like receptionists and chefs, outlining required skills and compe...Read More

` PRofessional
Identity and Practice

TABLE OF CONTENTS
INTRODUCTION ..........................................................................................................................3
LO 1 ................................................................................................................................................3
P1. Key benefit of ongoing professional development to employees and employer................3
P2. Investigating professional employer expectations of abilities and core competencies
within Marriott Hotel. ................................................................................................................5
Job description for Chef...................................................................................................................6
LO 2.................................................................................................................................................7
P3. Assessing own skills as well as competencies and Identifying different learning
approaches...................................................................................................................................7
P4. Reviewing range of learning theories utilized for personal and professional development
procedure.....................................................................................................................................9
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Professional identity can be referred to as a set of attitudes, beliefs and understanding
about an individual professional roles as a result of their activities. It can also be considered to be
as a key which can be used for increasing career opportunities. Professional identity can also be
defined as the procedure by which an individual seeks to integrate their various statues as well as
roles.
The report have focus on analyzing the benefit of ongoing professional development for
different stakeholders in context of Marriott hotel. It is basically an American multinational
diversified hospitality organization. Study will Emphasize on identifying the skills as well as
competencies required by receptionist and Chef in Hotel.
LO 1
P1. Key benefit of ongoing professional development to employees and employer
Marriott International is among one of the leading and most Popular Hotel in UK. It is
basically An American multinational organization. Business entity provides Lodging facilities to
customers. Marriott International is the largest Hotel chain in the world and an enterprise has
achieved 33 rank among the companies to work for . An organization operates its business in
more than 127 countries globally. An organization is popular for serving food which is
completely free from trans fat. Marriott International have team of approx. 177000 employees
working for firm at different locations. An enterprise has more than thirty brands Globally .
Expansion of the business has been possible due to the highly skilled and talented workforce.
Workers has developed the core competencies and knowledge while working in Hotel . It is the
training program which has been organized by firm has helped workers in increasing their
business knowledge and skills. With the support of high performing workers, Marriott hotel has
been successful in accomplishing desired business objectives.
Professional development can be defined as the procedure of improving as well as
increasing capabilities of workers through providing them with an ease access to education as
well as training opportunities. It is the procedure which assist management in building as well as
maintaining morale of employees (Dhingra, Ottaviano and Reenen, 2016.). In context of
Marriott International, professional enrichment opportunities are provided by management in
enterprise. In addition to this, proper training are provided by managers or leaders to employees.
The continuous professional development is beneficial for both employer and employees

working in Marriott hotel (Johnson and Szamosi, 2018). Key benefit of continuing professional
development to Employer are :
 Improvement in productivity and increase quality standards: In context of Marriott
hotel , employer by providing the training and education can make sure that all the
standards across organization are high as well as consistent. Continuous professional
development helps employer in promoting the high work engagement which is very much
crucial in order to drive firm towards success (Noe, Hollenbeck and Wright, 2017). The primary benefit of CPD is ensuring that standards across the company are high and
consistent. It also supports employers in improving morale of employees and provide a
useful benchmark for performance appraisal.(Hakim, 2016.).
 Fighting Stagnation: It helps the hotel in fighting stagnation within its environment.
Stagnation slows the growth of the employees as they feel bored while working in the
same competitive environment again and again. This helps Hilton hotels to fight
stagnation and achieve set growth and development.
(Waddington, 2015).
 Employees engagement :In context of Marriott hotel Continuous professional
development assist employer in ensuring the high employees' engagement in different
business activities. Lifelong learning exposes employees to new experiences and keeps
them engaged in their work. Professional development training helps build and maintain
enthusiasm, but it also inspires loyalty. For instance, if regular training nad development
opportunities are provided by company, employees feel that organization has high level
of concern about the issues faced by them considering this factor they work more
enthusiastically for supporting an enterprise in accomplishing desired objectives.
BENEFIT FOR EMPLOYEES
 Personal satisfaction : Continuous professional enrichment and development
opportunities provided by Marriott hotel has assisted workers in gaining the high level of
job satisfaction. The training provided by organization makes employees feel valuable. It
also supports workers in improving their performance at workplace which provides them
high level of satisfaction. By providing continuous training and helping employees to

‘see the big picture TUI make their employees feel empowered, respected and valuable
which provides employees with high level of satisfaction. Increase in skills and knowledge: Development of abilities as well as knowledge is
considered to be as main benefit of continuing professional development. In context of
Marriott hotel, continuous professional has supported employees in keeping their
knowledge related to knowledge and skills update that has further assisted them in
increasing their performance at workplace. Employees increases their knowledge either
through interactive, participation- based and independent learning. Development of emotional intelligence: By developing the skills as well as competencies
and expertise in particular field through continuous development opportunity provided
by firm n individual can gain competitive advantage (Hakim, 2016.). In addition to this,
they can also retain their position and get chances to get promotion within an
organization such opportunities can be generated through continuous professional
development.
 Sense of direction : continuous Professional development is beneficial for workers
career progressions as w ell as growth In their professional. In context of Marriott hotel,
continuous professional development opportunities provided by management in an
enterprise has provided them with sense of direct to workers related to their profession
(Noe, Hollenbeck and Wright, 2017.).
P2. Investigating professional employer expectations of abilities and core competencies within
Marriott Hotel.
Person specification For Receptionist
 Core competencies
 Friendly behavior
 Customer focus
 An effective communication skills
 Self motivation

 Knowledge about enterprise system and procedures.
 Time management skills
 An effective interpersonal skills
 Good personality
 Good working knowledge of MS office and Excel.
Experience
 Experience of welcoming guest
 Coordinating high volume of calls
Person specification For Chef
Qualification : NVQ level in preparation of food.
Level 2 Award in Food safety
Experience: Min. 3 years of experience in cooking.
Skills and abilities:
 An effective verbal communication skill
 Ability to work under pressure
 Basic knowledge about technology
 Time management skills
Job description For Receptionist.

Title of Job : Receptionist
Salary : 1000£
Location :
Report to : Manager
Roles and responsibilities :
 To undertake front house duties such meeting, greeting, attending customers
 To attend calls and respond to customer queries
 Responsible for accurate as well as efficient account as well as guest billing procedures
 To administer all routes of reservations.
 To manage petty cash system.
Job description for Chef
Title of Job: Cook
Salary : £ 8.35 per hour
Location :
Report to: Catering or assistant catering manager
Roles and responsibilities :
 To prepare food
 To follow the guidelines related to food hygiene
 Monitoring stock
 To deliver exceptional services to customers
 To clean the Kitchen

LO 2
P3. Assessing own skills as well as competencies and Identifying different learning approaches
Swot analysis is considered to be as an effective technique which can be utilized by an
individual in order to assess their own skills and knowledge in context of job role which are
required to be performed by them.
Strength : I have Good computer knowledge
 I have friendly behavior.
 Self motivated
 Good personality
 Good written communication skills
 Knowledge about cooking
 Basic knowledge about Technology
Weakness:
 I can't work under pressure.
 Ineffective verbal communication skills
 Lack of complete knowledge about the
health and safety guidelines.
 Ineffective Time management skills
Opportunity :
I have an opportunity to develop skills which I
lack.
I have an opportunity to work in International
Hotel such As Marriott .
I have an opportunity to foster my personal as
well as professional growth by developing the
ability.
Threat :
 Increase in competition at workplace.
 Lack of skills as well as complete
knowledge about the job role can have
negative effect on my personal as well
as professional growth.
Skills required to
be developed
Resources
required
Activities
required to be
conducted
Time Assessment
criteria
Communication
skills
 Internet
 Support
from tutor
I will attend the
personal
development
One month Self-assessment

of
Personalit
y
developm
ent classes
classes .
Knowledge about
the guidelines
related to the food
and safety
Internet
books
I will attend
seminars and
training program.
Six months Feedback from
the supervisor
Time
management
skills
Support from
friends and
seniors
I will set short as
well as long term
goals for myself.
Six moths Feedback from
the supervisor
Self assessment
Increase in ability
to work under
pressure
Meditation
I will also
observe my senior
working under
pressure and will
analyze the
techniques used
by them.
One month Self assestment
P4. Reviewing range of learning theories utilized for personal and professional development
procedure
It is required by manager in Marriott hotel to develop the understanding about the
different learning theories, as this will help them in development of training program. There are
different types of learning theories such :
Honey Mumford : As per this hypothesis, There are four different learning styles these are :
Activities : An individual with such types of learning style prefer to learn by performing the
activities themselves. In context of Marriott hotel, it is required by manager to provide

employees to gain knowledge by performing business activities (Shields, Brown and Plimmer,
2015.). I prefer activist learning style, as it helps in gaining the practical experience.
Theorists: People with this type of learning style Like to understand the theory behind the
actions. Manager in Marriott hotel is required to show models to those employees who have
adopted theorists learning style.
Pragmatist : Employees with this type of learning style have emphasizes on putting their
learning into practice. They prefer to do experiments and take full initiative for developing
innovative ideas (Gilbert, Jimmy and Jacques, 2017).
Reflector: Learners with this type of learning style prefer tom learn things by observing things.
Va K learning theory : This learning theory is based on the assumption that every individual
have different learning styles. As per this hypothesis there are basically three learning styles
these are :
 Visual learning style: As per the vAk manager in Marriott hotel required to develop
understanding that there are few employees in an organization those who might prefer to
lean by observing or analyzing diagrams, observing demonstrations etc (Noe, Hollenbeck
and Wright, 2017).
 Auditory learning style: Few workers in an enterprise might the ability to learn things
by listening information.
 Kinesthetic learning style: Such types of learning style includes learning through
physical experience such as touching, feeling, holding etc.
 I Prefer visual learning style, as it assist me in developing in depth understanding about
the concept. In addition to this, audio-visual learning style also supports me in retaining
the knowledge for long time.
Social learning theory : This type of learning generally occurs when behavior of observed. In
context of Marriott hotel, manager or leaders in an organization can encourage employees for
learning by continuously monitoring their performance and providing them with feedback. In
addition to this, manager need to demonstrate the way of performing specific task, as according
to the social theory of learning people learn quickly by observing things.

CONCLUSION
It has been concluded from the report that continuous professional development provides
benefits to both employer and employees. Other fact which has been found during the study is
that Unique skills and core competencies are required for performing different job roles in an
organization.
The different learning style has been highlighted in the report which can be used by an
individual for increasing their knowledge about particular field.

REFERENCES
Books and Journals:
Shields, J., Brown, M. and Plimmer, G., 2015. Managing employee performance & reward:
Concepts, practices, strategies. Cambridge University Press.
Kim, D.O. and Bae, J., 2017. Employment relations and HRM in South Korea. Routledge.
Johnson, P. and Szamosi, L.T., 2018. HRM in changing organizational contexts. In Human
resource management (pp. 27-48). Routledge.
Dhingra, S., Ottaviano, G.I. and Reenen, J.V., 2016. The consequences of Brexit for UK trade
and living standards.
Waddington, J., 2015. Trade union membership retention in Europe: The challenge of difficult
times. European Journal of Industrial Relations. 21(3). pp.205-221.
Hakim, C., 2016. Key issues in women's work: Female diversity and the polarisation of women's
employment. Routledge-Cavendish.
Noe, R.A., Hollenbeck, J.R. and Wright, P.M., 2017. Human resource management: Gaining a
competitive advantage. New York, NY: McGraw-Hill Education.
Gilbert, C., Jimmy, L. and Jacques, M., 2017. Employment protection legislation impacts on
capital and skill composition (No. 2017-57).