Marriott International: Report on Managing Accommodation Services

This report provides a comprehensive analysis of accommodation services, focusing on Marriott International. It examines the roles and responsibilities of the housekeeping department, including executive housekeeper duties, and the department's structure. The report emphasizes the importance of forecasting for stock management, budget control, and environmental satisfaction. It details the interrelations between housekeeping and other departments, such as security and food and beverage. Furthermore, the report addresses the significance of hotel maintenance in improving guest experience and the critical role of security systems in protecting guests and assets. The report concludes by highlighting the accommodation sector's growth, the role of front office, and the need for interdepartmental coordination and security management.

Managing
Accommodation
Services

INTRODUCTION
The service of accommodation can be described as an ample enhancing sector in the
business which tend to provide better services to expand business. They provide different

facilities that has range from breakfast to bed along with delivering the service of catering in
appropriate manner. In context of this report will going to be consider the Marriott international
hotel which is diversified hospitality organization which provide lodging facilities to
consumer(Accardo, Kude and Woodruff, 2019). The company was founded in year 1927 and its
headquarter is located in Bethesda, Maryland US. The given assignment will focus on the size
laong with scale related to the facility of accommodation which is found in this particular sector.
Apart from this ownership is an essentials element which help in achieving outcomes effectively.
Front office plays an vital role in service industry as they help in making effective decision for
providing better services to consumer. Along with this scheduling is crucial for organisation as
this aid to get things done properly as per the requirement and needs.
TASK 1
Covered in ppt
TASK 3
P6.
In respect of hospitality, it has been analysed that department of housekeeping is
responsible to contain aspects such as comfortable, safe environment for guest and clean
(Gnanapala, 2015). In Marriott hotel, it is observed that the major duty is all about to maintain
respective surroundings neat & clean in rooms in order to satisfy the actual requirements of
consumers respectively. Here are some key roles and responsibilities of housekeeping in a detail
manner:
Appropriate responsibility as well as roles related to Executive housekeeper in hospitality
 A housekeeper is particularly excepted to carry out a series of cleaning functions when
the guest leave the hotel. This include changing bed sheets and polishing furniture to
keep them to look forward of new guest.
 The role of housekeeper tend to make general hotel environment appealing and
comfortable to guest which help in improve the customer experience effectively.
 Work description also include keeping conference rooms , lobby, hallway and rooms
clean by vacuuming them(Noe and et. al, 2015).

 Apart from this, the executive housekeeper is responsible for hiring skilled personnel for
maintaining clean hotel and ambience. Although the executive has to provide proper skill
and training in order to improve there roles in a well define manner.
The respective structure of the department of housekeeping in the hospitality sector
Level of execution: The governing body is liable for hiring employees and track the
daily operational activities of hotel to provide better service to consumer. They normally report
to general administrator and they have to manage staff(Ho, 2017). Beside this, they also provide
intensive training regarding cleaning and behaviour in order to meet the quality standards of
hotel.
Level of manager: They are liable for some specific area of building which is manages
and control by the organisation. In this scenario the all the lower department of hotel which
include laundry, housekeeping and guest room attendants have to report to direct to the manager.
The manger is accountable for cleanliness of the arena that visitor highly use such as public
bathrooms, lobby area and front desk are etc.
P7
Forecasting is the method which is used to anticipate the future demand of the business as
well as performance. The company must take decision to ensure to fulfil the needs and demands
so consumer in a well define manner. Manager of Marriott can use different tool and techniques
to proper forecasting of future sales as this help hotel to make changes to expand there business
effectively. There are different function such as supply of linen stock and other items as to aid in
smooth functioning of hotel. Here is the importance of forecasting stock:
Hotel synergies: The hotels are missing out to the actual forecast outcomes to benefit the
operations by no setting commercial strategies but to identify the area of improvement. There
must be proper planning regarding the stock which include linen, cleaning supplies and guest
requirement as to keep for providing better services to consumer(Killaspy, 2016).
Environmental friendly satisfaction: With the assistance of forecasting this tend to
increase the customer satisfaction due to better analysis of product and service and deliverer it on
time. Hence this also help in increasing brand image in the minds of consumer. The satisfaction
level plays an vital role for accomplish desire aims and objective effectively.
Budget control and expenses: Proper forecasting help in budget control which include
specific area expense and purchasing of product and service. As this improve the cost and

productivity of the hotel. Apart from this, security concern also essential for the Marriott as
housekeeper should be ethical and loyal to achieve desire aims effectively.
P8.
Housekeeping department has to develop effective relations with other department as to
work with proper coordination in order to fulfil the needs and requirement of the company. There
are some interrelation with other department which are explained briefly below:
Housekeeping and security department: The main purpose of security department is to
maintain peace and dignity in the hotel. The security personnel has the responsibility to manage
and control the fire theft and luggage of guest who arrives in hotel(Killaspy and et. al., 2016).
The security department provide information regarding cleaning and lost property. There are
different training sessions for security drill to improve the skills of security personnel.
Housekeeping with food and beverage department: The nutrient and drink department
are the essential for the hotel as invitee provide rating on the basis of quality food which is
served by hotel. For Marriott both these department should have proper communication as to
provide timely food and beverages to guest. Apart from this housekeeping have the responsibility
to keep the kitchen area clean in order to provide hygienic food to respective user.
TASK 4
P9.
One of the most for hotel is to hotel maintenance department which is used to optimize
the facilities and also increase the building efficiency. Engaging in such kind of activities
Marriott can improve the experience of guest and help in creating better brand image in the
minds of customer(Nieves and Segarra-Ciprés, 2015). With the primary goal to improve the
hotel guest experience, hotel rooms and guest common areas are the main supporting system
which is more essentials to improve the satisfaction level of guest. For the hotel like Marriott all
the electricals appliance and AC must be partially checked before guest arrives otherwise it will
create a negative impact on the minds of consumer.
Most of the common issue of hotel management are electrical blackouts, computer
crashes, Wi-Fi outage and proper housekeeping services. The manager of hotel have the prime
responsibility to check and respond immediately in order to avoid inconvenience to people. To
reduce such kind of theft in future management should to setup preventive maintenance schedule

to provide seamless service to user. Along with this hotel can use preventive maintenance service
which is supported by the software to manage equipments and critical system. This aid in
preventing unnecessary repairs or the maintenance task will reduce the labour cost and also
minimise the guest disruption.
P10.
The guest who comes in particular hotel, comes with the understanding that the
belongingness will be secure and safe during the stay in a respective hotel. At the similar time
this is essentials for the staff of hotel to protect the assets of the individual. Hence this is
important for Marriott hotel to have advance and high security system in place to protect the
staff, guest equipments and building assets(Priporas and et. al, 2017). The management of
Marriott must put emphasis on guest from crimes such as murders, health schemes, or food
poisoning etc.
The building hall should be planned to be optical opened, with the minimum blind spot
for the front desk worker. This also should be designed as the person is walk through the front
door to reach guest room. Along with this, company should provide staff lockers, secure luggage
store rooms and proper equipments to avoid risk and uncertainty. Key card locks with the flash
memory should be given to customer as to improve the safety of the company. Beside this hotel
must hire disciplined security guard working 24 hours a day to supply best in status and safety
for the guest. There must be proper security camera setup with the digital technology must be
there for reducing undesirable visitors and criminals. For the guest safety there must be metal
detectors and biometric readers to minimize the theft present in the hotels.
CONCLUSION
As per the stated report this has been analysed that accommodation sector have capture
large marketplace in present world. Different kind of hotels which are divided on the star and
AAA ratings. There are various types of hotel such as mid range, luxury which have seen
exponential growth in the recent year. The front office plays an vital role in hospitality sector as
they are the face of the business and they are direct link with consumer and hotel. There must be
proper interrelation with the housekeeping to other department as this help in smooth function of
hotel chain. Along with this there must proper security management system must be present for
guest in order to provide safety as long as they stay in the hotel.

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