This report provides a comprehensive analysis of leadership and management within service industries, using Marriott International as a case study. It reviews classical management theories, including those by Henri Fayol and Frederick Taylor, and assesses their application in the hospitality sector. Different leadership styles, such as autocratic, democratic, and laissez-faire, are examined, with a focus on Marriott's adoption of a democratic leadership style. The report explores internal factors like company mission and employee relations, as well as external factors like technology and political influences, that shape Marriott's management approach. It also addresses current and future management skills needed in the service sector and compares change management systems across different service industries. The analysis highlights the importance of balancing task-oriented and people-oriented management styles to foster innovation and employee engagement within the competitive hospitality market. Desklib offers a platform for students to access this and other solved assignments for academic support.
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