Leadership and Management in Marriott: A Comprehensive Report

This report delves into leadership and management practices within the service industry, specifically examining Marriott International. It begins by assessing classical management theories, including bureaucracy, administrative, and scientific approaches, as applied in the hospitality sector. The report then explores the roles of leaders and various leadership styles, such as autocratic, democratic, and laissez-faire, highlighting their impact on employee performance and organizational success. A significant portion focuses on Marriott's management and leadership styles, particularly its adoption of a democratic approach and its emphasis on employee engagement. The analysis extends to the internal and external factors influencing Marriott's management styles and organizational structure, encompassing company mission, leadership style, and employee relationships. Furthermore, the report identifies current and future management and leadership skills required in the hospitality industry, emphasizing the need for adaptability and innovation. The conclusion summarizes key findings and recommendations for effective leadership and management in the evolving hospitality landscape.

Leadership and Management
for Service Industries

Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1: Assessment of different classical management theories applied in hospitality industry......3
P2: The role of the leader and different leadership styles in hospitality industry.......................4
P3: The management and leadership styles in Marriott..............................................................5
TASK 2............................................................................................................................................6
P4: The internal and external factors that influence management styles and structures of
Marriott........................................................................................................................................6
TASK 3............................................................................................................................................7
P5 Current management ‘hard’ and soft’ leadership skills of Marriott.......................................7
P6 Future management and leadership skills required by the hospitality industry.....................8
TASK 4............................................................................................................................................9
(Covered in PPT).........................................................................................................................9
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
The term of the leadership is assemblage of individuals to perform their managerial
functions and operations for the attainment of the organisational target. In management, it will
consider as the action of guiding individuals and trainee with the help of efficient plan of actions
to attain managerial needs. It is generally a common effect in respect to increase the hard work of
candidates for the attainment of targets and aims of the business of management (Yan, and et.al.,
2021). The management consider in this report is Marriot international, it is an international and
broad term of hospitality management that controlled wide sector of range that are associated to
accommodation and hospitality services. It is the leading hospitality chain as across to the world.
The hotel have approximately 35 brands in 130 nations with the 7595 properties. This report will
covers the thought of classical management theory that are practices in hotel sector with various
sort of roles of leaders and leadership style that are also practice by them in respect to control
their candidates. On the other side, the report will also have highpoint related to the internal and
external term of factors that have an impact on management style of hotel, leadership abilities,
further organisation and leadership abilities that required to be improved.
TASK 1
P1: Assessment of different classical management theories applied in hospitality industry
The manner of the classical management theory involves that, the executives of the business in
relation to the hotel industry will concentrates on the high term of productivity and profitability
issue in the business. Executives of Marriott handles each and every managerial actions in the
way by which it will aid them to high their managerial productivity and will also maximise the
managerial presentation and ensure the sustainability in the viable field of the market. Such
specific concept of organisation has been created by the three theories of organisation such as
Bureaucracy organisation theory by Max Weber, Administrative organisation theory by Henry
Fayol and Scientific organisation theory by Frederick Taylor. In terms of the classical theory of
organisation, the management is allocated in three segments like top management that covers the
board of administrators and managers who develop the orientated targets of the business (Shin,
Lee, J. and Chung, 2021). Middle level organisation who switches and accomplishes the further
section of the managers in respect to established the targets for the business of management and
at the end of the lower section of the organisation that involves the administrators who deals with

the regular term of the staffs and resolve their problems and disputes that are apprehended in
between to the staffs. As there are several sort of the theories that relates to the classical
management theory that are discussed below –
 Administrative theory by Henry Fayol – The administrative theory will demonstrated as
the contemporary organisational practices. Henry Fayol utilises such methods to evolve
in the manner of top down organisation and it will important to drive by several sort of
the positions or circumstances that will to be confronted by the directors of the business
of management. Such specific theory of classical management will supports the directors
of Marriott to increase their skills in the manner of administrator (Haaker, and et.al.,
2021). Hence, as per to the orientation of Henry Fayol, there might be an agreement of
understanding that involves the leadership or administration with staff faculty of the
business of management. As per to such theory, the staff faculty are involves in decision
making for the business. It might help the executives to increase their association with
their attendants. Scientific management theory by Fredrick Taylor – The manner of concept was created
on several sort of the guidelines that were prepared by Fredrick Taylor. The proposal of
such theory is to encourage the practise of systematic approaches in respect to implement
the actions in the business as efficiently neither depends on decision. Hence, with the
support of such concept, executives of Marriott are capable to advance appropriate
technique in each and every plan that might be attained correctly. So, such concept will
certifies the constructive connection in between staff faculty and executives.
P2: The role of the leader and different leadership styles in hospitality industry
The manner of the leader in the management to perform the orientation of actions that has
been concentrated on the expediency. It will figure out the basic manner to create a high
execution of the staff in the management as in high key execution of the hospitality sector,
directors who might have to develop orientated target focused along with people orientated ways
(Khalil, and Hamid, 2021). It will continue the basic time by attaining a stability in between both
the methods like being concentrated and individual concerned with the business operations and
functions as effectively. The management is an essential term in any field of the hospitality
sector as the executives who are capable to detail it and will give significance to their candidates

that are generally see them as the unit of their group and will also discover themselves in
contented condition in impress them and might also get respect in return in the business.
Manager’s attitude will effect staff faculty and their result that are linked with their task
that are assigned to them. As in respect to identify and efficient manner of leadership in various
sort of styles of leadership that are adapted by various management in respect to attend
managerial efficient development (Pillmayer, Scherle, and Volchek, 2021). Executives with no
management abilities will not be capable to attend management development and hence the
leaders with no organisation ability will rather keep able to attend managerial development but
there are constantly low use of organisational abilities needed relatively as more utilisation of
strength in the business of management.
As there are various leadership styles like Autocratic leadership style that are termed as
organisation style in which one individual manages the total decision-making process of the
business and will not permit their group faculty to involved in the process of decision making. It
will demonstrate that the concentration of strength is connected with executives of the business
and administrators are accountable for decisions who are related for the development of
approaches. On the other side, there is Democratic leadership style that involves the full
concentration of strength in the business will connected with the team. In this style of leadership
the communication of team members take place in respect to make decisions and implement
them in business. Such leadership style is frequently efficient to be utilised in business and the
executive are working with abilities and authorities with their subordinates. It permits the leaders
to depend on their staff faculty who are talented and have strength of interaction with their
leaders and administrators in decision making process for the advancement of the business
(Swarnakar, kr Tiwari, and Singh, 2021). And at the last Laissez faire leadership style is totally
reverse of the autocratic leadership style it will termed as the leaders who figure out few number
of decisions and they will also permit their staff faculty to engaged in the process of decision
making in the business of management. In this style it shows that the executive and
administrators will supervise their staff faculty who are performing their task and will allow
them to practice liberty of activities in business.
P3: The management and leadership styles in Marriott
The management and leadership style that are termed to be individual orientated style
that concentrates on managing and controlling the staff faculty of the business of management.

Such types of actions will led to efficient and innovative staff work of task. Hence, the styles that
are developed as regarding to the action of task that are generally highlight on the task that are
completed by the staff faculty. The executive who support such sort of style will allotted plans
and schedule to their staff faculty and implement rules and guidelines for them and at last they
consolidate and figure out decisions that are related to them and after applying this they will
supervise their performance as they are capable to attend the targets or not. In relation to the
Marriott international, the executives and administrators will supports democratic leadership
style (Unceta, Barandiaran, and Lakidain, 2021). The values and standards of ethics of the
business is totally related and depends on the staff faculty who are performing their work for
them. The administrators of the business believe that the candidates are the essential and
significant strength of the business. Marriott admits that they treat their candidates similarly and
equally and will also engaged them in the procedure of decision making. The administrators of
the hotel will implement decisions after discuss with their staff members before creating any new
approaches and strategies in business. The Marriott supports effective leadership style that aid
the business to attend certain realisation success at the marketplace. The democratic leadership
style helps to maximize the creative abilities of the candidates and will involve them in decision
making for the advancement of the business has Marriott supports democratic leadership style
that helps the administrators of the business to you have self-awareness in between candidates
and will also create sense of behaviour that shows their perspective and thoughts clearly in front
of other staff faculty. With the efficient utilisation of search certain style candidates of the
business communicate with each other in effective way and various sort of advantages that are
taken by company for improving the talent and services of the staff (Hogg, Noguera-Méndez,
and Semitiel-García, 2021). In respect to create the chain of command of power with more
effective by this democratic leadership style that has been adapted by the business will helps to
encourage the creative intellectuality in between staff faculty and will offer them power to make
decisions as per to their own manner but they should take help from their team with an adequate
team discussion.
TASK 2
P4: The internal and external factors that influence management styles and structures of Marriott
Organisation style are the key procedure in which administrators guide their candidates in the
constructive manner by which they manage the managerial procedure. As there are various

internal and external factors that have an impact on the organisation style and structure of
Marriott.
Internal factors are:
 Mission of the company – Mission of the business is an essential factor that have an
impact on the style of organisation and its structure in the business. Mission might be
termed as the target of the business that are eventually attain the profitability of the
management (Owusu, and Agyemang, 2021). The mission of Marriott is to attain longer
term and shorter term of targets and wanted staff satisfaction as effectively and
efficiently. Leadership style adopt – Effective administrators will not only provide direction but will
also encourage their staff to be perform well and improve their abilities and sense of
knowledge. Hence, the management of business will select the efficient manner of
leadership style in respect to accomplish their targets.
 Building relationship among employees – As communication is an essential factor for
assuring the success and creating creative connection in between administrators and staff
faculty. In respect to create creative abilities in between staff faculty the business will
supports leadership style that helps the Marriott to accomplish their managerial targets.
External factors which have an impact on the organisation style and structure of Marriott that
are as follows –
 Technology – Technology is termed as one of an essential factor that have an impact on
the organisation style and business structure. For example, if the value of technology will
maximize then the variation will take place suitably in terms of functions and activities.
Technology like digital advertising will aid the Marriott in involving with their visitor's.
Marriott will also initiate new role of chances in respect to increase their staff
performance and creative thoughts in between them.
 Political and social factors – Political and social factor are the main external components
that have an impact on the management (Sherf, Parke, and Isaakyan, 2021). In relation
to the Marriott there are various political and social issues that also have an impact on the
management in terms of the star faculty and the functions that are practicing in the
business. Thus, it will directly have an impact on the organisational style and structure of
Marriott as effectively.

TASK 3
P5 Current management ‘hard’ and soft’ leadership skills of Marriott
Soft management skill are termed to such skills that are natural with the period of time
and practicing of the staff and administrators in the business. Hence, hard management skill are
such skills that might be transferred as virtually or practically in the business. As per to the
present situation, the administrators and leaders of the business keep high concentration on soft
skills and will highlight their significance in the business (Metallo, and et.al., 2021). Hard skills
are generally use as team skills that are more practical in behaviour but on the other side soft
skills are relational skill and are not technical in behaviour. The hard and soft skills of the
organisation of Marriott that are as follows - Soft skills of general manager - The efficient communication, strategy, approaches,
determine important skills or capacity by good direction, high listening abilities are
involves in some of the efficient soft skills of the manager of Marriott. Hard skills of general manager – The hard skills of administrators of the management
involves the P&L document statement, organisation of IT tools like laptop, CPU, super
computers etc., financial plan management and missions arrangement as per to given
period of time. Soft skill of restaurant manager – It will certify the visitor satisfaction with attractive
interpretation skills, encouraging staff faculty, guiding them are involves in some of the
soft skills of manager of the Marriott that are wanted. Hard skills of restaurant manager - Hard skills of managers of the Marriott are have the
proprietorship of IT, accounting and costing skills and achievement of plans in period of
time. Soft skills of leaders – The soft skills of administrators of Marriott will signifies the
growth of thoughts, impact on the other staff faculty or team faculty, arrangement of plan
of action, utilising transformational interpretation manner and perform task as per to the
obligation of personnel and their satisfaction in business (Gross, and et.al., 2021).
 Hard skills of leaders – The hard skills of the leaders of the management needs to figure
out the strategy and achieve task that are termed as to determine the skills and sense of
knowledge in candidates officially.

P6 Future management and leadership skills required by the hospitality industry
With the betterment of skills and technologies, inventions and further organisation
actions are adapted by administrators and leaders that are necessary in hotel sector to aid the
management and their staff faculty to become high term of technology, creative and highly
effective for performing their activities in business (Mulgund, 2021). As there are various sort of
the skills that required to be necessary in administrators and managers of hotel industry that are
as follows – Technological management skills – The techniques and method fluctuate with duration
so the administrators and leaders will required to constantly aware themselves for new
functioning structures that are utilising in the business. Different team management – In hotel sector it is extremely essential to receive the skills
of different group organisation as there are various groups who perform task on as their
own in hotel industry to accomplish the oriented goals like visitors satisfaction.
 Skill assessment – Skills like paying attention while listening, interpretation abilities,
effective nature, time management are extremely necessary abilities that are required to
be created in the administrators and executives in present condition and also in future too.
TASK 4
(Covered in PPT)
CONCLUSION
From the above mention report it has been concluded that, the leadership is the procedure
that motivates the individual with the higher level of presentation that helps to create durable
connection in between them. It is an essential operation of organisation to increase the level of
effectiveness among candidates who are performing for the management in accomplishing their
oriented targets as effectively and efficiently in the business. The capability to interpret well,
encourage their staff faculty in well organised way, manage duties and roles and will implement
them proportionally with some of the skills that are generally needed in administrators or
managers in the business. In the following report, it has been discussed that the basic manner of
the administrators in hotel sector is to concentrates on the thoughtfulness of the company. It
termed as to create the high execution of group, the administrators, leaders and staff faculty who
might have concentrates on their orientated target of business. This reports present the leadership

style that are figure out by the administrators of Marriott as with the hard and soft leadership and
organisation skills of administrators and management of the business.

REFERENCES
Books and Journals
Yan, J., and et.al., 2021. Hospitality workers’ COVID-19 risk perception and depression: A
contingent model based on transactional theory of stress model. International Journal of
Hospitality Management, 95, p.102935.
Shin, M.M., Lee, J. and Chung, J.H., 2021. Knowledge workers' existential affirmation and
innovativeness: a Kierkegaardian redescription of Drucker. European Journal of
Innovation Management.
Haaker, T., and et.al., 2021. Business model innovation through the application of the Internet-
of-Things: A comparative analysis. Journal of Business Research, 126, pp.126-136.
Khalil, A.A.A. and Hamid, S.A., 2021. The Role of Continuous Improvement Strategy (Kaizen)
in Information Technology-Analytical Research at the State Company for Electrical and
Electronic Industries. Psychology and Education Journal. 58(4). pp.1492-1508.
Pillmayer, M., Scherle, N. and Volchek, K., 2021. Destination Management in Times of Crisis-
Potentials of Open Innovation Approach in the Context of COVID-19?. In Information
and Communication Technologies in Tourism 2021 (pp. 517-529). Springer, Cham.
Swarnakar, V., kr Tiwari, A. and Singh, A.R., 2021. Assessing benefits of Lean Six Sigma
approach in manufacturing industries: an Indian context. In Operations Management
and Systems Engineering (pp. 127-144). Springer.
Unceta, A., Barandiaran, X. and Lakidain, A., 2021. Digitalisation of Creative Industries
Fostered by Collaborative Governance: Public Innovation Labs in Gipuzkoa.
Sustainability 2021, 13, 2568.
Hogg, K., Noguera-Méndez, P. and Semitiel-García, M., 2021. Lessons from three north-western
mediterranean MPAs: a governance analysis of port-cros national Park, tavolara punta-
coda cavallo and ustica. Marine Policy, 127, p.102943.
Owusu, A. and Agyemang, G., 2021. Impact of Market Segmentation Strategies on Customer
Loyalty: The Mediating Role of Positioning Effectiveness of Interior Design Industries
within the Kumasi Metropolis. European Business & Management. 7(1). p.1.
Sherf, E.N., Parke, M.R. and Isaakyan, S., 2021. Distinguishing voice and silence at work:
unique relationships with perceived impact, psychological safety, and
burnout. Academy of Management Journal. 64(1). pp.114-148.
Metallo, C., and et.al., 2021. Entrepreneurial behaviour and new venture creation: the
psychoanalytic perspective. Journal of Innovation & Knowledge. 6(1). pp.35-42.
Gross, S., and et.al., 2021. The Business Process Design Space for exploring process redesign
alternatives. Business Process Management Journal.
Mulgund, L.C., 2021. ENTREPRENEURSHIP AND FINANCIAL INSTITUTIONS FOR
SMALL SCALE INDUSTRIES. Lulu Publication.
Nobakht, M., and et.al., 2021. Exploring the relationship between open innovation and
organisational ambidexterity: the moderating effect of entrepreneurial
orientation. Innovation. 23(1). pp.71-92.
Donaldson, L., 2021. Safer Care: Shaping the Future. In Textbook of Patient Safety and Clinical
Risk Management (pp. 53-66). Springer, Cham.
Cervantes, L., and et.al., 2021. Experiences of Latinx individuals hospitalized for COVID-19: a
qualitative study. JAMA network open. 4(3). pp.e210684-e210684.

Asada, R.Y., Kumar, Y. and Al-Hubaishi, W., 2021. A Review: Models Costing Quality and Its
Impact on The Planning and Control Processes in Manufacturing
Industries. International Journal of Research-GRANTHAALAYAH. 9(4). pp.557-570.
Singh, K. and Misra, M., 2021. Linking corporate social responsibility (CSR) and organizational
performance: The moderating effect of corporate reputation. European Research on
Management and Business Economics. 27(1). p.100139.
Hübscher, M.C. and Martynkiewitz, N., 2021. Intangibles in Different Industries. In Intangibles
in the World of Transfer Pricing (pp. 115-139). Springer, Cham.
Hurni, T., and et.al., 2021. Complementor dedication in platform ecosystems: rule adequacy and
the moderating role of flexible and benevolent practices. European journal of
information systems. 30(3). pp.237-260.