Marriott Hotel: Employee Motivation and Business Outcomes

This research report examines the critical influence of employee motivation on the performance of Marriott International. The study investigates the correlation between employee motivation and key business outcomes, including customer service quality, productivity, and profitability. The research utilizes survey data and statistical analysis to assess the effectiveness of various motivational strategies, such as monetary rewards, non-monetary incentives, and employee involvement in decision-making. The report also explores the impact of training and development programs on employee engagement and retention. Findings indicate that employee motivation significantly impacts customer satisfaction, competitive advantage, and overall business success. The conclusion emphasizes the importance of fostering a positive work environment and implementing effective motivational techniques to enhance employee performance and achieve organizational objectives within the hospitality sector. The research underscores the need for ongoing efforts to maintain a motivated workforce to sustain long-term success and attract both new and existing customers.

RESEARCH PROJECT
IMPACT OF EMPLOYEES MOTIVATION ON
THE BUSINESS PERFORMANCE

Introduction
In the hospitality sector, entire performance of business and
progress is largely depends upon the employees so
management should keep satisfy them. By deliver effective
and high quality of customer services, hotel sector can earn
profitability and market share. The major aim of this research
study is to analyse the impact of employees motivation on the
productivity and performance of business with respect of
Marriott International hotel. While management fulfil all
requirements and desires of employees then they will motivate
to give high quality of outcome to company. Hence, it can be
said that for sustain in the market for long time and earn
effective profitability employees motivation is very important
for organisation.

Theme 1: Since how many years employees have been
working within the Marriott hotel
0-1 year
2-3 year
3-4 year
More than 5 year
0 1 2 3 4 5 6 7 8
Frequency

Theme 2:Satisfaction level of employees with working
culture of the Marriott hotel
Highly satisfied
Satisfied
Dissatisfied
Highly dissatisfied

Theme 3: Employee's motivation helps to company in
improving customer services and quality of work
Strongly agree Agree Disagree Strongly disagree
0
2
4
6
8
10
12
Frequency

Theme 4: Motivation technique
used by business enterprise
Monetary reward
Non Monetary reward
Participation in decision
making process
Training and development

Theme 5: Incentive and bonus
motivates to employees
Incentive and bonus
Promotion and increment
Training and development
Employees engagement

Theme 6: Employee's motivation have direct
relationship with growth and higher performance
within Hospitality sector
Strongly agree Agree Disagree Strongly disagree
0
2
4
6
8
10
12
Frequency

Theme 7:By motivate employees, Marriott hotel can
achieve its determined objective within time period
Strongly agree
Agree
Disagree
Strongly disagree
0 2 4 6 8 10 12
Frequency

Theme 8: Business unit involve employees in business
decision making process
Yes
No

CONCLUSION
From this entire research study it has been concluded that
employees plays a very crucial role within business entity
through which firm can improve quality of customer services,
develop competitive advantage and earn impressive
profitability. Thus, it is very important for company to
motivate its workforce in such manner through which they can
perform in most effective and efficient manner. Employees
motivation is one of the criteria through which organisation
can effectively maintain and manage its workforce. It has been
also concluded that by effective employee's motivation, firm
can easily attract new customer and retain existing customers.