Professional Identity Development Plan: Marriott Hotel Case Study

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PROFESSIONAL
IDENTITY
MARIOTT HOTEL
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Table of Contents
INTRODUCTION............................................................................................................................. 3
LO1.................................................................................................................................................4
P1 EXAMINING THE KEY BENEFITS OF ONGOING PROFESSIONAL DEVELOPMENT FOR THE
DIFFERENT STAKEHOLDERS........................................................................................................4
P2 EMPLOYERS EXPECTATION OF SKILLS AND COMPETENCIES.................................................6
M1 THE IMPORTANCE OF ON-GOING PROFESSIONAL DEVELOPMENT AND THE ASSOCIATED
PROFESSIONAL SKILLS REQUIREMENTS IN MARRIOTT HOTEL...................................................8
LO2............................................................................................................................................... 10
P3 ASSESSMENT OF OWN ABILITIES, SKILLS AND COMPETENCIES FOR A SPECIFIC JOB ROLE. 10
P4 REVIEWING A RANGE OF LEARNING THEORIES AND APPROACHES USED FOR PERSONAL
AND PROFESSIONAL DEVELOPMENT PROCESSES....................................................................12
M2 EVALUATE OWN SKILL AND COMPETENCES AND THE MOST APPROPRIATE DEVELOPMENT
APPROACH TO DEVELOP PERSONAL AND PROFESSIONAL SKILLS............................................14
LO3............................................................................................................................................... 16
P5 CONSTRUCTING A DEVELOPMENT PLAN TO ENHANCE CHOSEN SKILLS ............................16
M3 DEVELOPING A DETAILED DEVELOPMENT PLAN THAT APPLIES UNDERPINNING LEARNING
AND DEVELOPMENT THEORY, IN SPECIFIC WORK CONTEXT...................................................18
LO4............................................................................................................................................... 21
P6 UNDERTAKING A JOB INTERVIEW FOR A SUITABLE SERVICE INDUSTRY ROLE....................21
P7 REVIEWING KEY STRENGTHS AND WEAKNESSES OF AN APPLIED INTERVIEW PROCESS....23
M5 EVALUATING A JOB INTERVIEW PROCESS AND THE OBSTACLES AND CHALLENGES ........25
CONCLUSION............................................................................................................................... 28
REFERENCES.................................................................................................................................29
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INTRODUCTION
Professionalism is one of the important aspects of the development of a career. As the world is
growing the need for professional and personal development is also increased. Professional
identity can be defined as the interconnection between self and professionalism and personal
identity can de define as the knowledge and skill of the individual. Marriott is a hospitality
industry which serves the customer with their hospitality services and is based in the US. The
employer of the company wants to develop the professional skills of the employee that will
help in the success of the business. In this assignment, the learners will get the knowledge
about the importance of the skills and knowledge in career development and also the ways
through which the professional and personal skills are developed as the skill and knowledge not
only help in developing the career but also plays a major role in a successful life.
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LO1
P1 EXAMINING THE KEY BENEFITS OF ONGOING PROFESSIONAL DEVELOPMENT FOR
THE DIFFERENT STAKEHOLDERS
Professional and personal development acts as key factors for career development.
Professional identity relates to the connection between self and skills and knowledge. Marriott
hotel is a hospitality company that serves all around the world. The company was founded by J.
Willard Marriott in 1957 and is based in the US. The company serves in more than 566
locational all around the world and wants to expand the business by developing the personal
and professional skill of the employee. Development of personal and professional skill includes
many benefits for the employee as well as an employer (Gupta, 2018).
Figure 1: Marriott Hotel (TP, 2019)
Retention
Professional development helps in maintain the retention of the employee staff in the
company. Marriott is a hospitality company and serves the customer by providing them with
good services and food. The company needs to develop the professional skill of the employee
and staff so that it maintains the curiosity of the employee in work and helps them in retention
in the company that is beneficial for the business. As the experience of the employee helps in
maintain the interest of the employee in work and helps the company in providing better
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services to the consumer. Marriott has to provide training to the employee for gaining the
benefits (Bangwal and Tiwari, 2019).
Confidence
Confidence is one of the important factors for better working of employee and company. The
confidence of the employee makes the difficult work easy and helps in creating a positive
environment in the organisation. The employee and staff feel confident only if they have proper
knowledge and skill about the work. For maintaining the confidence among the employee and
staff the company has to organise training and awards function that helps the employee in
creating a positive atmosphere within the organisation and plays an important role in the
success of the business as the confidence and work of the employee reflects in the business
success (McGinley et al., 2018).
Efficiency
Professional development is necessary for enhancing the efficiency of the work. Proper skill and
knowledge about the work and company help the employee in doing the work accurately and
with more efficiency. The accuracy and efficiency of the work are only gained by proper training
and experience about the work. Marriott Company has to organise training for enhancing the
skill and knowledge by interaction with the other staff and also by learning new ways to do the
work from the seniors and experienced ones. The training also gives an opportunity to work in a
team that is necessary for every organisation for business success (McGinley et al., 2018).
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P2 EMPLOYERS EXPECTATION OF SKILLS AND COMPETENCIES
The employer hires and looks for the candidates that will help in leading the company towards
success. The expectations of the employer are according to the business and need the skill and
competencies in the employee that will meet and exceed the expectations. Marriott is a
Hospitality Company and wants the skills that will help in better serving the customers (Cyphert
and Lyle, 2016).
Communication
Marriott is a company in which the employee needs to directly communicate with the customer
for providing the services and facilities. The employer of the organisation expects better
communication skill in the employee and staff that will help in communicating with the
customer for knowing they're willing and to fulfil them. Better communication with all helps in
providing better services to the customer and leads the company towards success (Tabari et al.,
2016).
Customer service
Customer services are one of the major expectations of the employer in the hospitality industry
as in this sector there is direct interaction of the company and customer. Customer services
relate to providing good services to the customer that satisfies the need of the customer. The
service includes food, queries of the customer and satisfaction regarding services. Marriott’s
employer expects the skill in the staff for success (Tabari et al., 2016).
Innovation
Innovation is a skill that is expected by every sector as it helps in making the business unique.
Marriott needs the innovation skill in the employee that will help in maintaining the curiosity
about the work and also competition among the employee that leads in emerging new ideas for
the business and enhance the other skill of the employee (Silva et al., 2019).
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Interpersonal skill
Interpersonal skill is necessary for working with efficiency and bringing out new ideas. Marriott
Company expects the interpersonal skill that will also help in maintaining a good relationship
with the staff and customers (Tabari et al., 2016).
Loyalty
Being loyal to work is important for maintaining a reputation in the company. Loyalty also helps
in gaining the trust of everyone. The employer of Marriott expects the skill in the employee to
maintaining the reputation and trust of the company among customer (Silva et al., 2019).
Professional attitude
A professional attitude is important in the Hospitality industry as it reflects the image of the
company. Employer of Marriott expects the professional attitude in the employee that will help
in treating the customer well and helps in building a better image of the company (Silva et al.,
2019).
Flexibility
The flexibility of the employee is important for the success of the business as most of the time
the employee needs to do more work for a long time due to the burden of work. The flexibility
will help the employee in doing the work without any stress (Silva et al., 2019).
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M1 THE IMPORTANCE OF ON-GOING PROFESSIONAL DEVELOPMENT AND THE
ASSOCIATED PROFESSIONAL SKILLS REQUIREMENTS IN MARRIOTT HOTEL
On-going professional development attracts the employer and employee regarding the job and
helps in the rapid growth of the skill and knowledge of the staff. The higher education
knowledge and skill are not enough for the career development and so the employee and the
staff needs professional development and so are important for the employee and employer
that help in business success. The on-going professional development is important due to many
reasons (Oskam, 2018).
Employability
On-going professional development increases the chances of getting hire and leads the greater
employability among the jobseeker. Marriott Company has to develop the professional skill of
the employee by providing training that will be significant for both and increases the
employment opportunities (Oskam, 2018).
Promotion
Professional development enhances the skill and knowledge of the employee regarding the
work and increases the chances of promotion which is important for the employee as well as
for the company. The company gets a better employee that will help in leading the business
towards success and the employee gets the benefit of promotion (Oskam, 2018).
Adaptability
As the demands of the customer change the competition in the market also increases rapidly.
For taking the changes as an opportunity the employee needs to have flexible and adaptable so
that the challenges are easily overcome. For the adaptability of the employee on-going training
for professional development is important (Oskam, 2018).
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Hospitality sector has a wide range of job options and every job seeker needs to have the
professional skill for getting hired in the hospitality sector. Marriott is a hospitality company and
needs better skills in the employee for the development and growth of the business. The
professional skills are necessary for the Marriott hotel for serving better to the customer
(Gilbuena et al., 2015).
Performance
Professional skills in the employee contribution in providing better services to the customer and
thus enhance the performance of the company which is necessary for being in competition as
the performance of the company depends on the performance of the employee that can be
achieved by good professional skills (Gilbuena et al., 2015).
Loyalty
Professional skills are required for maintaining the loyalty and trust of the employee as well as
of the company among the customer. Professional skill helps in resulting better services to the
customer that will help in maintain the trust and faith among the customer and enhance the
reputation of the company in the market (Gilbuena et al., 2015).
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LO2
P3 ASSESSMENT OF OWN ABILITIES, SKILLS AND COMPETENCIES FOR A SPECIFIC JOB
ROLE
Abilities, skills and competencies are essential for getting hired in the company. Every
organisation hires the candidate on the basis of skill, knowledge and ability that will be
beneficial for the company. The candidate needs to have knowledge about the job role and the
skill and competencies for handling the task in the job. Marriott hotel needs the skills and
knowledge that are more suitable for the hospitality services and the job seeker needs to have
the skills (Arasaratnam-Smith, 2017).
Customer services
Customer services are necessary for the hospitality sector and employee needs to have the skill
for resolving the queries of the customer regarding any issue. Quick and accurate resolution of
the issue helps in maintains the reputation of the employee mong customer and company
(Tabari et al., 2016).
Communication skill
Communication skill is required for communicating with the customer and other staff of the
company. Communication skill is important for convincing the customer as well as for providing
information about the services the company is providing to the customer (Tabari et al., 2016).
Teamwork
Teamwork is an important skill for the employee and for the company. Teamwork help in
managing the work and giving a better result with accuracy and efficiency and helps in doing
the work quickly that enhance the performance of the company (Silva et al., 2019).
Multitasking
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The employee needs to have multitasking that will help in maintaining the performance and
also reduces the work pressure. Marriott Company is a hospitality company and so every
employee in the company needs to have multitasking so that can do the work with accuracy
(Arasaratnam-Smith, 2017).
Awareness about culture
The employee in the hospitality sector has to interact with the people of different culture and
so needs to be aware of the different culture and society that will help in maintaining good
relationships with all and helps in providing good facilities to the customer (Arasaratnam-Smith,
2017).
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P4 REVIEWING A RANGE OF LEARNING THEORIES AND APPROACHES USED FOR
PERSONAL AND PROFESSIONAL DEVELOPMENT PROCESSES
Learning is the process of adopting and modifying the skills, knowledge, behaviour and attitude.
There are many theories and approaches for the development of the personal and professional
skill of the individual and team. Marriott Company needs to adopt the learning theories for the
development of the personal and professional skill of the employees (Gould and Taylor, 2017).
Behaviourism Theory
Behaviourism theory is based on the objective of behaviour. The theory is used for enhancing
and improving the behaviour of the individual. Marriott Company needs to adopt the theory for
observing the behaviour of the employee and for improving it. The changes occurred in the
behaviour of the employee to verify the correct use and advantages of the theory.
Behaviourism theory needs the rote work, continuous practice, and establishment of rules for
the adoption of the theory. The behaviour of the employee does not help in solving the
problem but helps in maintain patience during work and good relation with other employees
(Davey, 2017).
Cognitivist Theory
Cognitivist theory relates to the thinking ability of the individual. The theory is helpful in
developing the thinking skill and in understanding the work properly. Marriott Hotel needs to
adopt the theory for the development of the thinking skills of the employee. Development of
the thinking skill helps in generating new ideas for the work and also helps in creating a positive
environment within the organisation. Cognitivist theory needs discussions, analogies and linking
concepts for the development of the skill that helps in the growth of the business by generating
new ideas for serving the customers (Clark, 2018).
Constructivism Theory
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