IFSM 300: Strategic Technology Use Report for MTC - Analysis

This report provides a business analysis and system recommendation for Maryland Technology Consultants (MTC), an IT consulting firm. The report explores the strategic use of technology to improve MTC's business operations, particularly focusing on the recruitment process. It examines the current manual recruitment system and proposes the implementation of an applicant tracking system (ATS) to automate and streamline the hiring process. The report outlines MTC's organizational strategy, competitive advantages, strategic objectives, and decision-making processes in relation to technology adoption. It also analyzes the benefits of ATS, including increased efficiency, global reach, and improved decision-making. The report concludes with recommendations for technology investment, including the adoption of SaaS solutions to enhance service delivery and data security. References to relevant academic literature are included to support the analysis and recommendations.

Maryland Technology Consultants, Inc.
STRATEGIC USE OF TECHNOLOGY
Name of the Student:
Name of the University:
Author Note:

1STRATEGIC USE OF TECHNOLOGY
Abstract
Technology is evolving fast and with evolving technology innovations are also on the rise.
Innovative products are being introduced to the market every day and plays a great role in the
business market. Advancement in technology is creating new opportunities and recruitments.
Maryland Technology Consultants, Inc. as an Information technology consulting service strives
to provide improved services for their customers. Strategic use of technology in their business
can help them grow their business extensions in term of decision making, improved
organizational management, understanding the competitive market and other aspects to deliver
enhanced results for their customers. The company is planning to recruit highly professional IT
consultants across the globe and increase their market reach. This report aims to discuss the
different IT strategies, in order to improve their service and the implementation of an applicant
tracking system to replace their manual recruitment process. In conclusion, the best possible
solutions were provided for the company.

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Table of Contents
Introduction......................................................................................................................................3
I. Strategic use of technology......................................................................................................3
A. Organizational strategy.......................................................................................................4
B. Competitive Advantage.......................................................................................................4
C. Strategic Objectives............................................................................................................4
D. Decision Making.................................................................................................................6
Recommendation.............................................................................................................................7
Conclusion.......................................................................................................................................7
References........................................................................................................................................8

3STRATEGIC USE OF TECHNOLOGY
Introduction
Technology today helps in building up a business in every possible way from providing
solutions for innovations to increase in the responsiveness of the organization to their customers
(Obeidat et al., 2015). Maryland Technology Consultants, Inc. is an IT consultancy service and
their constant endeavor to provide improved service to the customers is driving them to upgrade
their technological support for the company. This Business Analysis and System
Recommendation report provides the analysis of the current system and the current business
processes especially the recruitment department. The organizational requirements and the system
requirement for the introduction of an applicant tracking system for the recruitment process are
also discussed through this report. In conclusion, a detailed report of the system overview is
produced and recommendations for the improvement of the organization were made based on the
current technology trends.
I. Strategic use of technology
Increase in internet and technology has increased the scope for collaboration with other
companies with remote access so that there is no need of any physical meetings which results in
the improved and efficient service for the customers (Westerman, Bonnet & McAfee, 2014). The
growing technologies like Artificial Intelligence and big data are providing advanced customer
insights and market trends. The introduction of new business models like the e-commerce is on
the rise and growing fast on a global scale. Technology is definitely helping many businesses
around the globe to provide improved solution to the customers (Wu, Straub & Liang, 2015).
Applicant tracking system (ATS) is also a technological improvement in the field of
business that provides advanced and improved solution for the recruitment process. ATS

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software applications are very much similar to CRM or Customer relationship management but
ATS is mainly used for tracking the recruitments of the organization (Laumer, Maier &
Eckhardt, 2015). The tracking system helps to improve the efficiency of the recruitment process
with AI assistance accompanied by a strong talent filter. The management of the applicants and
clients are made easy with the help of this application (Dmour et al., 2015).
A. Organizational strategy
The main aim of MTC is to provide astonishing and improved recommendations and consultancy
service for their customers. The company wants to recruit high professional IT consultants to
keep up with the pace of the growing market trends. The current recruitment process used by
MTC is the traditional manual process, which takes manual work force to process, analyze and
achieve results for the recruitment process. Introduction of ATS will automate the recruitment
process and improve the management of the process (Schlinger, 2014).
B. Competitive Advantage
The manual process of recruitment is making the process slow and the global reach of the
company is bounded within a certain limit. On the contrary, their competitions in the market are
using automated applications for the recruitment process. Applicant Tracking System will enable
MTC to reach the global market with increase in international applicants (Gupta, 2013).
C. Strategic Objectives
The MTC has mainly four goals that are addressed in the table below:
Strategic Goal
(from case study)
Objective
(clear, measurable and time-
bound)
Explanation
(2-3 sentences)
Increase MTC Business
Development by
Determining the likelihood of
winning a contract and ensuring
The resources of the
MTC company are

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winning new contracts
in the areas of IT
Consulting
that skilled personnel are
already present to start working
on the contract.
limited so, by ensuring
that they have chances of
winning a new contract
they can save their
resources by proceeding
on the process. The
assurance that a skilled
IT personnel is already
present to take actions on
the job will ensure the
efficiency of the
organization and will
result in strong customer
relationship.
Build a cadre of
consultants
internationally to
provide remote research
and analysis support to
MTC’s onsite teams in
the U. S.
Increase international recruiting
efforts and employ 5 research
analysts in the next 12 months.
The new hiring system
would allow applicants
from around the world to
apply online, increasing
the number of
international applicants.
It would enable the
recruiters to carefully
monitor the applications
for these positions,
identify the necessary
research and analysis
skills needed, and screen
resumes for these key
skills. Recruiters could
quickly view the number
of applicants and identify
when additional
recruiting efforts are
needed to meet the
objective.
Continue to increase
MTC’s ability to quickly
provide high quality
consultants to awarded
contracts to best serve
the clients’ needs
Fast recruitment process of
highly professional IT
consultants to lift up the process
of allocating jobs.
By introducing the new
applicant tracking system
the time for recruitment
will be reduced and
within a shorter span of
time the process of hiring
skilled employees would
be done. The assignment
of the contracts
according to the skills of

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the IT professional will
provide better results for
the clients.
Increase MTC’s
competitive advantage
in the IT consulting
marketplace by
increasing its reputation
for having IT
consultants who are
highly skilled in leading
edge technologies and
innovative solutions for
its clients
Recruitment of high global
support of IT consultant
professionals. The aim of MTC
is to recruit as many as 75
employees within the next three
months.
Recruiting highly skilled
personnel from different
parts of the world will
enable the company to
provide better assistance
to the customers.
D. Decision Making
Decision for any changes to be made in the organization, should be taken in association
with everyone in the MTC Company:
Role Level as
defined in
IS Course
Reading
Example of Possible
Decision Supported
by Hiring System
Example of
Information the
Hiring System
Could Provide to
Support Your
Example Decision
Senior/Executive
Managers
(Decisions made by
the CEO and the CFO
at MTC supported by
the hiring system.)
The CIO suggested
that cyber security
should be introduced
(Kaplan et al., 2015).
The new ATS will
consist of many
information about
the applicants.
Middle Managers
(Decisions made by
the Director of HR and
the Manager of
Recruiting supported
Recruitment of new
full time recruiters.
Scheduling of
interview of the
chosen candidate and
needed skills of the
position.

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by the hiring system.)
Operational
Managers
(Decisions made by
the line managers in
the organization who
are hiring for their
projects supported by
the hiring system.)
Introduction of an
online payroll system.
This system will
provide information
of the salary and the
personal information
of employee.
Recommendation
The modern technologies can deliver better results for any company. Introduction of
SaaS (System as a Software) can reduce the efforts of the employees and can reduce time by
automating the business process. The systems and the data security should be upgraded for the
MTC Company. SaaS will ensure that the company do not have to invest in application making
and website development separately. It is recommended that the company should invest in
technology to improve their service.
Conclusion
Introduction of applicant tracking system will benefit the employees as well as the
organization. The recruitment process will be fast and effective. The company will get many
application from worldwide and they will be able to choose candidates efficiently. In conclusion,
the MTC can choose to invest in modern technology to improve their customer relationship and
services. Automation of process will help the company to process the information fast and
provide effective results based on that.

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References
Dmour, D., Hani, R., Obeidat, D., Yousef, B., Masa'deh, R. E., Almajali, D., & Abdelkarim, D.
(2015). The practice of HRIS applications in business organizations in Jordan: An
empirical study.
Gupta, B. (2013). Human resource information system (HRIS): important element of current
scenario. IOSR Journal of Business and Management, 13(6), 41-46.
Kaplan, J. M., Bailey, T., O'Halloran, D., Marcus, A., & Rezek, C. (2015). Beyond
cybersecurity: protecting your digital business. John Wiley & Sons.
Laumer, S., Maier, C., & Eckhardt, A. (2015). The impact of business process management and
applicant tracking systems on recruiting process performance: an empirical
study. Journal of Business Economics, 85(4), 421-453.
Obeidat, M., North, M., Richardson, R., & Rattanak, V. (2015). Business intelligence
technology, applications, and trends.
Schlinger, R. (2014). APPLICANT TRACKING SYSTEMS How to Navigate the ATS Resume-
Writing Landscape. Career Planning and Adult Development Journal, 30(2), 164.
Westerman, G., Bonnet, D., & McAfee, A. (2014). Leading digital: Turning technology into
business transformation. Harvard Business Press.
Wu, S. P. J., Straub, D. W., & Liang, T. P. (2015). How information technology governance
mechanisms and strategic alignment influence organizational performance: Insights from
a matched survey of business and IT managers. Mis Quarterly, 39(2), 497-518.

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