Maryland Technology Consultants: Hiring Process Analysis Report

This report provides a comprehensive analysis of the hiring process at Maryland Technology Consultants (MTC). It begins by outlining the current manual hiring system, detailing its steps and the responsibilities of each MTC position involved. The report identifies key inefficiencies, such as slow application processing, communication breakdowns, and a lack of streamlined workflow. It then proposes a new, technology-driven hiring system, highlighting how application software can automate tasks, improve collaboration, and enhance communication both internally and externally. The report emphasizes the business benefits of the proposed system, including faster hiring times, improved applicant relationships, and a more efficient workflow. Furthermore, it addresses specific areas for improvement, such as communication, workflow, and relationships with potential employees. The report concludes by demonstrating how the implementation of an enterprise hiring system can foster stronger relationships with applicants and contribute to MTC's overall business strategy of providing extraordinary consulting services.

Running head: PROCESS ANALYSIS 1
Maryland Technology Consultants
Strategic Use of Technology
Peter Hurlock
IFSM300- 7996
Date

PROCESS ANALYSIS 2
A. Hiring process
Hiring process is a very essential component of any given organization in the 21st century. An
organization with ineffective hiring process is most likely to face a lot of challenges that would
eventually lead to the weak human resource towards the organization. Maryland Technology
Consultants intends to employ new consultants who will have the ability to offer consultations
related to information technology in a timely and a professional manner. At the present situation,
the company is facing a big challenge of hiring consultants in a timely manner because of the
manual hiring process system in place. The manual process is so slow and thus it is not one of
the efficient methods. According to Waddell (2018) an integrated hiring system will enable
managers to easily access applications and sort them to quickly select qualified persons for this
reason, there is agreat need to adopt application software that would be used in hiring the
employees as first as possible. Therefore, the table below shows how the new system is going to
help in efficient hiring of employees.
MTC Hiring Process
As-Is Process
(Part 1)
Responsible MTC
Position
(Part 1)
To-Be Process – How
the System Will
Support and Improve
the Hiring Process
(Part 2)
Business Benefits of
Improved Process
(Align with MTC’s
overall business
strategy and needs.)
(Part 2)
1. Recruiter receives
application from job
hunter via Postal
Service Mail.
Recruiter System will receive
application via on-line
submission through
MTC Employment
Website and store in
the applicant database
within the hiring
system.
A more efficient
submission process
decreases time
needed to receive and
begin processing
applications. This will
present a positive
image to potential
employees and help
MTC compete for top
IT talent.

PROCESS ANALYSIS 3
2. The Human
resource staff
scrutinizes
applications
and verifies
whether they
are
conforming
with the job
that the
company
advertised
Recruiter The hiring system will
help in the filtration of
job applications and
categorize them on the
required skills and job
conditions.
The system will speed
up the review process.
This will help in
hurrying the
recruitment process.
3. The human
resource staff
forwards the
qualified
applicants’
applications to
the
administrative
assistant
Administrative
assistant
The system will
automatically notify
hiring managers once
the prequalified
applications have been
sent
All application
documents will be
guaranteed of safety
and cases of
misplacement of
documents will not be
there.
4. Tom, the
administrative
assistant sends
the
applications to
the respective
Hiring
Managers
Administrative
manager
The system will
automatically notify
the hiring managers of
the prequalified
applications
No resume will get lost
in the process. The
system will also speed
up the hiring process
5. Hiring
managers
review the
applications
Hiring manager The hiring managers
receive applications of
qualified persons and
they can review them
electronically.
The hiring system
allows quick review of
applications by the
hiring managers and
eliminates chances of
applications getting
lost.
6. The hiring
managers
notifies Tom
on their
selection
Hiring manager Once the hiring
managers have
reviewed the
applications and they
recommend the
selected persons for an
interview, Tom will
receive the notification
and be able to start the
communication for
scheduling the
The hiring system
allows for sufficient
time to schedule
interviews since the
other processes are
done quickly.

PROCESS ANALYSIS 4
interview.
7. Tom schedules
for interviews
Administrative
assistant
The hiring system will
allow Tom to
communicate directly
to the applicants and
inform them about the
interview schedule.
The hiring system
makes the scheduling
of interviews easy and
efficient.
8. Tom collects
feedback from
the interviews
Administrative
assistant
The system enables the
interview team to
upload their interview
notes on the system
for everyone to see
The interview notes
from the interviewers
will enable quick
review via the system
9. Tom informs
recruiters of
their
applicant’s
status
Administrative
assistant
The system enables
easy communication
Recruiters can easily
access information of
their applicant’s status
10. Tom notifies
successful
applicants for
the job offer
Administrative
assistant Applicants get
notifications of being
hired
The system gives
prompt feedback to
successful applicants
11. Tom
coordinates
with the
Human
resource and
payroll
department
Administrative
assistant
All date required of the
qualified applicants is
compiled and
submitted
electronically via the
hiring system
This allows quick
processing of all
requirements to get
the new employees on
board.
12. Tom prepares
offer letter
based on
information
from recruiter
and puts in the
mail to the
chosen
candidate.
Administrative
Assistant
System enables AA to
prepare job offer letter
by storing the offer
letter template and
information on each
candidate; allows AA to
select information to
go into letter and put it
into the template,
which can then be
reviewed and emailed
to the candidate.
More efficient offer
process presents a
positive image to
applicants and
decreases time needed
to prepare offer letter,
and enables MTC to
hire in advance of the
competition.
B. Expected improvements:
Utilization of a manual hiring process system by MTC has always been making the work tedious,
slow. Introduction of a new application software that would enhance automated system will

PROCESS ANALYSIS 5
improve the speed of operations in the process of hiring (London, 2019). Thus, the new system
will be adopted by MTc will have the following improvement.
Area Current Issues
(from the Case Study)
Improvements
(due to use of technology)
Collaboration: The Hiring Manager states that
recruiting is only one area he is
responsible for and he isn’t as
responsive to HR as he could
be. Therefore, he counts on the
Recruiters to help manage the
process and keep him informed.
Current manual system causes
considerable communication
breakdowns and takes
additional effort and time to
stay on top of the hiring
process.
An efficient system with all
information in one place, easily
accessible via a dashboard, and
updated in real time could
make his recruiting job easier;
and he could devote time to
effectively working
collaboratively and proactively
with HR on his staffing needs.
Communications: Explain how a
hiring system could improve
internal and external
communications
The recruiters while using the
manual system, they must make
their notes from the interview
and circulate them manually for
review. This will take a lot of
time for those reviewing to give
feedback. The manual system
will also take long to give
feedback and communicate to
the applicants.
The integrated system will allow
easy communication within the
internal departments of the
company since every
stakeholder can get
notifications and access the
information he or she needs.
The system will also be
beneficial for external
communication since it will aid
in communicating with the
applicants.
Workflow: Explain how a hiring
system could improve the MTC
hiring process by providing a
consistent structure for each
participant to perform his/her
part in the hiring process.
The administrative assistant
noted that when they are
conducting the hiring exercise, a
lot of paper work is involved. He
also stated that he would like to
see a streamlined process that
is more efficient in
coordination.
The hiring system will make the
process more efficient and
coordinated. Paperwork is also
going to be reduced. This will
achieve a smooth workflow
Relationships: Explain how
implementing an enterprise
hiring system could foster
stronger relationships with
applicants/potential
employees.
The CIO quotes that “MTC’s
success is largely dependent on
our ability to satisfy the
requirements of our clients and
maintain a good reputation of
high credibility, reliability and
security.” For the company to
build a good reputation there is
The hiring system will
contribute to the efforts of
getting qualified employees
who will offer quality services to
clients hence foster strong
relationships between the
company and the employees
since they offer quality services.

PROCESS ANALYSIS 6
a need to source for qualified
personnel that will offer
commendable services.
References
London, T. (2019). Best hiring practices. South Carolina State Documents Depository.
Waddell, C. D. (2018). Effective Hiring Process Background Check Strategies.