Project Management Plan for Max Lionel Realty: Roles, Records, Risk

This project management plan focuses on improving customer goodwill for Max Lionel Realty (MLR). It includes a detailed breakdown of roles and responsibilities for key personnel, such as the CEO, financial executive, project coordinator, staffing officer, and residential/commercial managers. The plan incorporates a record-keeping system using status reports to track progress, issues, and updates. A risk management report identifies potential risks, assigns responsibility, and outlines criteria for acceptance of deliverables. The project aims to improve customer satisfaction and ensure compliance with WHS policies and regulations. The plan covers business analysis, design, implementation, rollout, and project closure phases, emphasizing the importance of timely completion and risk mitigation. The project also emphasizes the importance of staff training and development, recruitment, and adherence to Fair Work Act 2009 within the working environment.

Undertake project work: 2

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
Written record of agreement with roles and responsibilities.......................................................1
Record keeping requirement........................................................................................................3
Risk management report..............................................................................................................4
Project deliverables for quality assurance...................................................................................5
Final project deliverable..............................................................................................................6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Max Lionel Realty is the property developing firm founded in 2008 which their clients,
agents and organisation managers in way of selling and rental behalf of their clients (Chau,
Chan, Lu and Webster, 2018). They are also having one of their investment activities like
property and land development it is the member of Real Estate institute of Victoria. Within this
project part 2 roles and responsibilities with written record of agreement and record keeping
system or risk management plan will be created that is based on project part 1.
MAIN BODY
Written record of agreement with roles and responsibilities
Role Name Responsibility Stage
CEO Max Lionel In way of providing financial
and executive support within the
program so that it is achieving
all objective set
Throughout the plan
Financial
executive
Waqas
Shabbir
 Will be responsible for
drafting the budget and
making it approve from
all heads of department
with including their
requirement.
 He is also responsible for
controlling budget
expense.
 With approving changes
within budget that is
made
 Planning stage
 Controlling and
monitoring stage
 All stages
Project
coordinator
Haseeb Jawed  Training, development
and induction of all
required staff
 Performance
management
 At planning and
implementing
stage
 Monitoring stage
1

 Coordinating with the
WHS and risk
management activity
 Continuous improvement
for all systems
 Controlling stage
 All stages
Staffing and
coordinating
officer
Kim Thomas  Providing proper trainers
and need for training in
all staff members
 Recruitment of staff
 Follow up on the training
outcomes
 Responsible for the
welfare of MLR staff
 Checking for the
productivity of all
employees
 Compliance with all
discriminatory regulation
and procedure of
company
 Implementing
stage
 Implementing
stage
 Execution stage
 All stages
 All stages
 All stages
Residential
manager
John
Cambridge
 Residential tenancy
management
 Working according to
WHS requirements
 Execution stage
 All stages
Commercial
realty manager
Pit Bull  All the factors of
commercial stages
 Real estate regulation
compliance
 All stages
 All stages
2

Record keeping requirement
Status report is that type which includes 2 page document containing overview of whole
project with written its progress on continuation (Diederichs, 2015). There are main 3 section
within this status report including that of:
 What is done during last period?
 What will be done in coming next period?
 Issues that is been faced while working on now
With the help of this format all stakeholders and team members will be able to quickly
review whole project status, current activities and progress or issue faced by them as well.
Project status report template
Project name Build customer goodwill in a better way in MLR
Date report
checked
30-10-2018 Created by Haseeb Jawed
Status RAG Time Quality Budget
Progress last week During the period of last week when the project was started list of all
customers who were not satisfied with MLR was taken out so that
corrective action based on them could be taken. For this company is
planning to hire experienced employees who would be handling
customers in proper manner. Complete planning stage for this project
was completed on timely bases with all aspects been planned properly.
Further it was responsibility of Waqas Shabbir to work on the budget
and financial aspect which was also done properly.
To do this coming
week
In the coming week that is mainly based on planning for training and
development of staff members who will be required to comply with
WHS rules and regulation for health and safety of staff members. In the
week there will be execution of plan that is been approved by CEO Max
Lionel. The Fair Work Act 2009 will be applied within working
environment of company so that all of them are agreeing with execution
part.
Issues faced There are number of issues faced like that of:
Lack of employees
3

Lack of expertise
Lack of resources
Lack of financial guidance
Lack of time
Update on issues Issues Update
Lack of employees
Lack of expertise
Lack of resources
Lack of financial guidance
Lack of time
Recruitment of employees
Training of existing employees
Availability of required resources
No change
No change
Risk management report
The risk reporting system includes the system which aligned with organisational
performance management structure and process which includes reports based on strategic and
financial impact of risk (Wu and Kou, 2016).
Description Date
raised
Issue
owner
Impact Recovery plan Update Status
Space for
setting up
project
05-10-
2018
John
Cambridge
High Locate space for
same
10-10-2018
John made
list of
reasonable
spacing
Closed
Lack of
support
from
stakeholders
05-10-
2018
Haseeb
Jawed
High Communicating
with the
stakeholders on
regular bases
10-10-2018 Closed
Project
schedule
06-10-
2018
Haseeb
Jawed
High Scheduling the
project on timely
bases
15-10-2018 In
progress
Test data
will not
16-10-
2018
Kim
Thomas
Medium Discussing with
test manager and
In progress Open
4

available
November
re-plan team
activity to enable
smaller set of data
to be used
Project deliverables for quality assurance
The main objective of this project is to deliver something new in respect to project scope
and deliverable as well. But this becomes difficult to distinguish between goals ad objective of
project as within this one MLR are planning to improve goodwill of company among its
customers (Zhang, Feng and Xu, 2015). There will be list of deliverable items that is made
simple as setting up for parts or product numbers.
 This would be including intermediate products or services that would be necessary in
way of project results and achieving outcome. This will be always measurable in way of
counted in observing.
 The measurable and tangible that would be producing in way of computing the project
(Quality of the Deliverables, 2018). That would be very much often used in narrow
reference with external deliverable and all deliverables need to be approved by project
manager.
Project deliverables for quality assurance
Company
name
Max Lionel Realty Date of
last update
18-10-2018 Project
name
Build customer
goodwill in a better
way in MLR
Project
phase
Deliverabl
e
Description Criteria
for
acceptance
Party
responsible
In
progres
s
Quality
review
Delivere
d
Accepted
Initiation Setting up
office
This will be
most important
task for
company to
start up their
own new office
List out all
available
suitable
and
reasonable
locations
John
Cambridge

5

Planning Support
from
stakeholder
s
It is very much
important to
get the support
from all
stakeholders so
that they would
be able to help
as and when
needed
Communic
ating with
the
stakeholder
s on regular
bases
Haseeb
Jawed

Requiremen
t analysis
Project
schedule
This will be
very much
important to
reschedule the
project which
is required
Scheduling
the project
on timely
bases
Haseeb
Jawed

Final project deliverable
Project deliverables for quality assurance
Company
name
Max Lionel Realty Date of
last update
18-10-2018 Project
name
Build customer
goodwill in a better
way in MLR
Project
phase
Deliverabl
e
Description Criteria
for
acceptance
Party
responsible
In
progres
s
Quality
review
Delivere
d
Accepted
Business
analysis
Installation The project
management
and other
related
software’s will
be required
Listing out
all
available
software
and then
choosing
from them
Kim Thomas 
6

Design Finding a
software
engineer
It is required
that company
is organising
the software
engineer who
is having
professional
degree and is
agreed upon
company’s
contract or
policy
Recruitmen
t and
selection
criteria
Kim Thomas 
Implementat
ion
Contact
real estate
agents
The real estate
agents will be
trying to
contact with
company so
that they could
help MLR in
their project
Selection
criteria
Pit Bull 
Rollout Governanc
e
Following the
WHS laws and
rules will be
very much
important
WHS John
Cambridge

Project
close
On time
finished
project
work
It is required to
complete all
task underlined
on timely bases
that would be
helping in
Project
closer
criteria
Haseeb
Jawed

7

timely closing
of project
CONCLUSION
It could be conclude that it is very much important to complete the whole project
management plan for the company that is trying to improve its goodwill among customers. All
the activities planned must be completed on timely bases so that there are no loopholes
remaining with lowering down the risk that are mentioned or listed. Then the whole projects
need to be complied with WHS policies so that they could be not under risk of legal
requirements.
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