Supply Chain Management Analysis: Mayfield Hospital Report

This report provides an analysis of the supply chain management (SCM) within Mayfield Hospital, focusing on operations, logistics, and quality management. The introduction highlights the complexities of healthcare SCM, particularly the impact of issues such as poor catering and cleanliness on patient care. The report reviews relevant SCM theories, using Porter's Value Chain Model to examine inbound logistics, operations, outbound logistics, and service quality. Key issues identified include problems with cleaning services and catering, leading to patient dissatisfaction. The analysis suggests improvements such as better inventory management, increased staffing, and the adoption of new technologies. The report emphasizes the importance of both physical and information flows in SCM, offering specific recommendations to improve the hospital's overall efficiency and patient satisfaction. The report also discusses new service development processes and provides recommendations for operational improvements.

Running head: SUPPLY CHAIN MANAGEMENT
Understanding Operations, Logistics and Supply Chain Management

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Introduction
Health care management is one of the most complicated areas for management. This is
because of the fact that there are a large number of activities takes place at the same time. There
are number of customers availing the service. On the other hand the customers are usually the
patients who are in the dire need for being taken care of. Thus, if there are some problems in the
supply chain management then it can turn out to be a major problem for the patients. For an
instance, if the catering service of the hospital is poor then, the patients will not be able to get
their food on the right time (Porter and Heppelmann 2015). This will indeed create a very
harmful impact on the health of the patients. The Mayfield Hospital is one of the private
hospitals of UK. Information flows and physical flows both are parts of the SCM or the supply
chaon management. In order to be successful the organizations must make sure that they are
using both these two methods. This is a privately run hospital and is dedicated towards providing
day care services along with some surgery facilities to the patients (Duan et al. 2016). As it is a
privately owned and run hospital it is even more essential for the institution to maintain its
functions in a proper organized way. One of the most important areas of the supply Chain
management is to make sure that the quality is being maintained properly.
However, it has been seen that from the past years, there are some or the other kinds of
problems existing in the logistics and supply chain management of the organization (Psomasn
and Jaca 2016). It is for this reason that the organization must take some measures that will help
it deal with the issues. Some of the important issues that the hospital must be dealing with are the
cleanliness and the other services that are crucial to the health of the patients (Fahimnia, Sarkis
and Davarzani 2015). This assignment has dealt with two of the core areas like the New product/
service development and process and Managing quality. There are some issues identified with

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the neatness and the cleanliness of the organization. Apart from this, there are also some
problems in the catering department of the organization.
Critical review of relevant Operation, Logistics and Supply Chain Management theories
There are usually a lot of departments working in the hospital. Thus, it is a huge
responsibility on the part of the hospital management to make sure that they are being able to
take care of each and every department. Like any other organization is important for a hospital to
make sure that they are concentrating over their supply chain and logistics services (Fahimnia,
Sarkis and Davarzani 2015). It is really one of the major issues of concern of the hospital is not
able to keep their rooms and other department clean. This is evident of the fact that there are
some problems in the operating department.
As a result of this they are not able to supervise the working of the cleaning circle of the
hospital properly. As there are issues with the house keeping of the hospitals, the hospital
authority must try to invest in their logistics and supply chain management. This will ensure that
they are taking proper care of the inbound and the outbound processes. For an instance, there are
problems identified with the food processing and the cleaning services of the hospital. In other
words there are having been complaints from the potential customers that they are dissatisfied
with the cleanliness.

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This problem that the hospital is going through can be solved through the usage of the Porter’s
Value Chain Model.
Managing quality
Inbound Logistics- It can be possible that the hospital is not concerned about the raw material or
the products that they are using for the purpose of the cleaning. As there are a large number of
operations that take place in a hospital on a day to day basis, cleaning are one of the most
important activities that must take place. The hospital has to pay more importance on the kinds
of inputs materials that are going into the manufacturing department of the organization (Hugos
2018). There can be some issues in the manufacturing machines. As a result of this there can be
a low quality in the cleaning stuffs that are used for the purpose of cleaning (van Schoten et al.
2016). Thus, this needs to be taken into proper account so that the manufacturing units can
become much more efficient and work properly.

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Operations- The cleaning facility that the hospital provides is one of the main functions of the
operations department. The operation and management of the organization is not being carried
on properly. This is because the hospital might have shown some or the other kinds of
carelessness in maintaining the management of the cleaning department.
The number of patients in the hospital is huge. In comparison to the demand of the
cleaners there are less number of people that are appointed for the post of cleaners. In other
words the supply of the workforce is less in comparison to the demand of the people (Jiménez-
Jiménez et al. 2015). As a result of this the patients or the customers are not receiving the timely
care and service. This must be one of the first and foremost lookouts of the hospital. This is one
of the severe quality issues that must be taken care of properly by the hospital management.
The outbound logistic service of the hospital is also not taken care of properly. It can also be the
case that the cleaning products or the disinfectants’ that are being produced at the manufacturing
unit of the hospital are losing their essence while they are being brought out from there to the
destination spot (Wang et al. 2016). In other words the service is bit being provided to the
customers in a proper manner. The reasons can be that the distance between the manufacturing
and the destination spot is huge and so the services are not able to come to the good use of the
customer. Apart from this, the reason can be that the number of cleaners is also less in
comparison to the demand of the cleaning service that is needed. The number of housekeeping
staffs or the cleaners must also be increased. There can also be the chance that the materials that
are manufactured in the warehouses lose their freshness while they are being brought out and
sent to the destination spot.

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Service- The hospital must make sure that they are being able to make some developments in the
mentioned fields. It must be their prior duty to make sure that they are being able to provide
proper and timely service to the customers.
The other problem that is seen with the quality management of the organization is the poor
service of the catering services. This is also one of the most essential aspects that the
organization must be taking care of. This is also one the major issues that is prevalent in the
hospital.
Inbound Logistics- the amount of workforce or the raw materials available for this purpose is
less in comparison to the large demand (Christopher 2016). There must be a proper balance
between the supply and the demand of the organization. The major problem lies in the fact that
patients are not getting timely meals. The problem is in the fact that the total amount of raw
materials going into the warehouse or the manufacturing units is very less (Ross 2017). As a
result of this the total amount of production that is coming out from the warehouse or the
manufacturing unit is very less.
Operations- the operation of the hospital in this field is also very poor. This is mainly because of
the fact that the organization and the management of the hospital is very poor or inefficient. They
must be recruiting more number if employee who will be looking after the total number of
patients and the total number of meals that are needed by the patients. The other problem that is
identified is that the bulk amount of the raw materials or the cooking ingredients is supplied only
once a week.
This is mainly due to the fact that the there are some miscommunication or barriers in
then channel of communication and the organization (Almklov et al. 2018). As a result of this the

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manufacturing department is not able to know the total number of meals or the actual amount of
raw material that are needed by the organization.
Outbound logistics- It has identified that fruits and vegetables provided for the preparation of
the patent’s meals are of a very poor quality. This is mainly because of the fact that the
warehouse or the storehouse facilities are not properly well developed. It is because of the fact
that the vegetables and the fruits are losing their freshness and their qualities while they are being
brought to the hospital from the warehouse.
Service – The hospital will have to strengthen the service so that the patients no longer feel any
problems. They must make it a point to collect the customer feedback after the service that they
have provided.
New product or service development process- As the hospital is facing a huge amount of
problem due to the problems in the quality management; they have to launch some new services.
In order to make sure that the cleaning service of the hospital is maintained, they have to appoint
more number of employees. In order to do that, they have to increase the number of vacancies,
the wage payment structure and many other such aspects (Gover, Halinski and Duxbury 2016).
They might also use some modern technological methods like auto clean services. In this 21st
century the hospital must consider using some modern technological advances or mechanized
techniques that will help them to mechanize the work even in the workforce is less. Apart from
this the hospital can also focus over the industrial aspect of the firm.
They must be increasing the number of chambers or the number of cabins so that the
materials are not dumped into one single place. The surgery wastes must be dumped properly
into the suitable places. This will ensure that the cleanliness issue of the hospital is solved. Apart

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from this, the HRM department must also make sure that they are talking a proper note of the
total requirement of the patient meal and send the correct information (Porter and Heppelmann
2015). This will ensure that the manufacturing units are being able to produce and supply the
exact and the proper quality of food.
Analytic discussion with relevant and similar example(s) and applying appropriate
solutions of Operations Management
Information flows and physical flows both are parts of the SCM or the supply chaon
management. In order to be successful the organizations must make sure that they are using both
these two methods. The Mayfield Hospital must also focus on the two different aspects that is the
physical flow and the information flow as well. As there are problems like degraded catering and
cleaning services, the hospital must take care of the physical aspects like the storage, movement,
transformation and other such materials (Fu et al. 2015). They have to make sure that the raw
materials and the other products that are being used for the cleaning purpose are taking place in a
very organized manner. Apart from this, they have to make sure that the production of food and
the storage of food in the warehouses are taking place properly. There must be a strict check over
the health and hygiene of the patients. The information flow also has to be taken care of by the
Mayfield Hospital. They have to make sure that they are using the measures on a long term basis.
They must make use of their benchmarks in order to work very hard and carry on with their
process of improvement.
The hospital must be using some solutions that will be useful for dealing with the
problems that it is undergoing. In order to work over the quality issue the hospital must be using
the TQM or the total quality management system. This will ensure that the hospital is trying to

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take proper feedback from then customers in order to know if they are satisfied with the same.
As far the hospital is concerned they must be taking the opinion of the patients and tries to work
as per their experiences and their feedbacks. Employee empowerment is another important tool
that might be used for the purpose of improving the condition of the hospital.
In order to make sure that the work is being varied on properly the Mayfield hospital will
have to make sure that they are considering the opinion and the feedback of the employees. They
must considering changing the business culture to quality culture. This will ensure that the
cleaning and the catering service of the hospital is taking place properly (Fredendall and Hill
2016). This will ensure that the hospital stuffs are mainly focusing on the development of the
quality of the services that are being provided by them. The benchmarking method must also be
stared in the hospital. This will make sure that the hospital is setting many standards for the
purpose of overcoming the existing errors. The benchmarks that can be used are respect, quality
of staff, patient satisfaction and many others. This will make sure that the hospital authority is
abiding by all these benchmarks and working in accordance with the same.
Conclusion
Thus, it can be concluded that the Mayfield Hospital has to work over their supply chain
management in order to make sure that they are being able to work over their quality and
catering issues. Thus, if there are some problems in the supply chain management then it can turn
out to be a major problem for the patients. For an instance, if the catering service of the hospital
is poor then, the patients will not be able to get their food on the right time. This will indeed
create a very harmful impact on the health of the patients.
Recommendation

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The hospital must be focusing over the improvement of the communication system. This
is important because the management and the operation can take place properly only when there
is a proper transparency maintained among the individuals. Apart from this, the hospital must
work towards attaining technological advancements as well. This will help them to strike a
balance between the supply and the demand of their services. In other words, the hospital
authority must focus over their logistics and supply chain management. They will have to
improve in terms of management and coordination, functions of the HRM department, so that the
operations of the organization takes place properly.

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