Healthcare Quality and Leadership: An Analysis of Mayo Clinic

This report provides an in-depth analysis of the Mayo Clinic's healthcare delivery system, emphasizing its commitment to providing high-quality care through integrated education, research, and clinical practice. It examines the scope of services offered, highlighting minority health and wellness programs, and discusses the importance of executive and quality leadership in ensuring positive patient outcomes. The report also explores how quality is viewed and measured within the organization, focusing on safety precautions, patient survival rates, and reputation among specialists. Furthermore, it discusses organizational milestones, leadership strategies for fostering improvement, and the use of quality tools like Lean and Six Sigma. The report concludes that effective leadership and continuous improvement initiatives are crucial for maintaining high standards in healthcare delivery. Desklib provides access to similar reports and solved assignments for students.

MID TERM ANALYSIS PAPER

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Overview of health delivery system............................................................................................3
Scope of services provided executive and quality leadership......................................................3
Quality is viewed and measure within organization....................................................................3
Organisation milestones and leadership foster improvement......................................................4
Process orientation.......................................................................................................................4
Strategies quality tools and clinical process voice of customers ................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................1

INTRODUCTION
Healthcare delivery system can be defined as organisation of institute, people and
resources that are used to delivered healthcare services in order to meet health related needs of
target population. The mission of Mayo clinic isto “ inspire hope and contribute in improving the
health and well being of individuals by providing best possible care to each and every patient by
integrating education, research and clinical practice. Qualitaty leadership has foster in brining
innovation and new ad new method that could be used to delivered better services to patient.
MAIN BODY
Overview of health delivery system
Mayo Clinic is an non profit American medical centre that mainly emphasis on
healthcare, research and education facilities offer to people living in the society. There are
around 4500 scientist and physician that are working to offer qualitative services to individuals.
It has been initially founded on 27 January, 1864 having around 63000 employees that are
working to offer more advance and effective services to patient related to healthcare and
education for their better lifestyle (Ravindran and et.al., 2018). Mayo is ranked among 20
hospital nationwide having brand image as “ breadth of excellence as there are 16 medical and
surgical specialist.
Scope of services provided executive and quality leadership
The scope of services that are offered by Mayo is wide as it offer many minority
health and wellness program related to healthy brain ageing, cancer prevention and
community engagement research. While providing services it ensure quality leadership so
that fruitful outcome can be gained (Malila, Lunkka and Suhonen, 2018). Such as
appropriate planning, organising, implementing and controlling activities are being
undertaken by the leader while organising and offering services. That has helped in
engaging more and more patient to be part of the organisation to have good health and
well being for longer time frame.
Quality is viewed and measure within organization
The Mayo clinical quality is measures on the basis of different factors likewise
safety precaution that are taken by the organisation to protect patient as well as the staff
member. Secondly, the survival chance of number of patient that are coming to hospital

for treatment is also method used to measure the quality of organisation. Type of services
that are offered by the Mayo is also factor that is being considered while measuring
quality as it offer services like healthcare, research and education. Moreover, reputation
with other specialist is also one of the key elements that has helped in measuring the
quality of services (Wagner and et.al., 2019). Such as the Mayo clinic is famous for having
highly qualified, skilled and knowledgable employees that are ready to delivered
qualitative healthcare services to patient for their better health and well being.
Organisation milestones and leadership foster improvement
Organisation has set specific standard related to the outcome that need to be achieved by
the staff member through making use of their existing skills, knowledge and capabilities.
Likewise, in the firm, the leader has focus on making positive working environment,
recognising employees for their hard work and dedication (Sfantou and et.al., 2017). Along
with it, leader has foster improvement through taking feedback of patient, staff member
in order to understand key challenges that they face and the manner in which they can be
overcome for fruitful results.
Process orientation
The individuals that have come to clinical experience requirement at Mayo
clinical health system need to complete our online orientation process. Company has
followed standard orientation program such as clearly guide about the culture of the
company. What all resources will be provided to the individuals and its key roles and
responsibilities within the organisation. Along with that on the first day proper education
and training is provided by leaders related to the way task need to be completed that
results in improving quality of healthcare organisation.
Strategies quality tools and clinical process voice of customers
Just do it, Plan-do-study-act, lean and six sigma are different strategic quality tool that
has been used by Mayo clinic to ensure the quality of services offered to customers. All these has
helped in monitor the overall performance of each staff member and timely taking action to
improve the same for optimum outcome (Hargett and et.al., 2017). In addition to this, Mayo
clinic has also emphasis on clinical process voice of customers to understand what actual

problem they are facing and related intervention that could be used to improve their health and
well being.
CONCLUSION
From the above report it can be concluded that leadership plays an important role in
ensuring the quality of healthcare and delivering better services to customer's. At last it can
bested that quality tools, leadership has contributed in fostering continuous improvement within
the organisation.

REFERENCES
Books and journals
Hargett, C. W and et.al., 2017. Developing a model for effective leadership in healthcare: a
concept mapping approach. Journal of healthcare leadership, 9. p.69.
Malila, N., Lunkka, N. and Suhonen, M., 2018. Authentic leadership in healthcare: a scoping
review. Leadership in Health Services.
Ravindran, A and et.al., 2018, August. C3 glomerulopathy: ten years' experience at Mayo Clinic.
In Mayo Clinic Proceedings (Vol. 93, No. 8, pp. 991-1008). Elsevier.
Sfantou, D. F and et.al., 2017, December. Importance of leadership style towards quality of care
measures in healthcare settings: a systematic review. In Healthcare (Vol. 5, No. 4, p.
73). Multidisciplinary Digital Publishing Institute.
Wagner, A and et.al., 2019. Healthcare professionals’ perspectives on working conditions,
leadership, and safety climate: a cross-sectional study. BMC health services
research, 19(1).pp.1-14.
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