SWOT Analysis: A Case Study of Mayo Clinic Healthcare Organization

This case study provides a comprehensive SWOT analysis of the Mayo Clinic, a leading non-profit healthcare organization. It identifies key strengths such as effective clinical services, multidisciplinary teams, and a focus on quality, while also addressing weaknesses like the lack of a fixed payment system and diversity synergy. Opportunities for growth include technical expansion, specialized treatment for aging patients, and affiliations with other hospitals. The analysis also highlights threats such as competition from other healthcare organizations and a shortage of qualified medical practitioners. The study concludes with recommendations for implementing a differentiation strategy and improving training, patient experience, and resource management to sustain growth and development in the healthcare sector. Desklib offers this and other solved assignments to aid students in their studies.

Running head: HEALTH CARE ORGANIZATION
HEALTH CARE ORGANIZATION
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Introduction
Mayo Clinic formerly known as the Mayo Clinic Jacksonville operates as a non-profit
healthcare organization (HCO) which aims to efficiently provide wide ranging health care
facilities as well as programs related to healthcare education, investigation along with other
patient care services (Mayoclinic.org, 2018). Mayo clinic is considered as the first and leading
non-profit association practice at global level and further employs around 4000 physicians and
scientists and further is known as one of the most reputed health care organizations in the United
States. The following paper intends to analyze the external forces of the organization by
thoroughly evaluating the strengths, weaknesses, opportunities and threat factors determining the
growth of the organization.
Discussion
SWOT ANALYSIS
Strengths Weaknesses
 Provides effective clinical services through
research, innovation and education.
 Comprises of efficient teams Involved in
multidisciplinary inquiry.
 Research and Innovation
 Emphasis on Quality
 Lack of fixed payment system
 Lack of diversity synergy while dealing with
patients of diverse cultures
Opportunities Threats
 Significant expansion in technical abilities to
attain organizational growth.
 Mayo Clinic requires highly equipped health
care and services to severely critical patients
 Use of specialized treatment and services to
cater aged patients.
 Affiliation with other hospitals to expand its
services to reach into new states and develop a
larger organization
 Tough competition from other prominent health
care organizations in the United States
 Lack of qualified medical practitioners in USA

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Strengths
Mayo clinic comprises broad array of strengths which tends to provide the organization
with high competitive advantages in the health care domain (Mayoclinic.org, 2018). The clinic
further fundamentally purposes to ensure proper alignment of its operational activities with its
mission (Mayoclinic.org, 2018).
 The primary mission of the organization lies in developing hope and providing valuable
contribution to the welfare and health of the patients by offering efficient health care
services through exploration, education and clinical practices (Trastek et al., 2014).
Furthermore, Mayo clinic has been observed to invest significantly in the domains of
innovation and research in order to enhance the health conditions of its patient base
through supreme quality care and services (Chen et al., 2013).
 The organization comprises of efficient teams which are involved in multidisciplinary
inquiry that has further aided in rapid discoveries of new and improved treatment as well
as prevention tools and mechanisms (Mayoclinic.org, 2018).
 Mayo further essentially aims to provide comprehensive perspective on the patients’ level
of experiences and exhibits a tendency to emphasize on excellence in proficiency,
knowledge, expertise along with a wide range of concerned and sympathetic employee
base with improved technical competencies.
 Mayo clinic has further been recognized for its accomplishment of enhanced quality at
lower expenditure (Chen et al., 2013).. As a result, the organization has been observed as

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an important model that functions to decrease the expenditure rate of patient care in the
US while providing supreme level of patient treatment and services.
Weaknesses
 The payment system of the Mayo clinic has witnessed certain challenges which have
further impacted the enthusiasm and dedication of the staffs engaged with the
organization due to the sudden decision of the removal of monetary benefits. This further
has influenced the performance and growth of the organization (Nickerson et al., 2014). It
has further been noted that fixed payment method utilized by the organization for
offering remuneration to the physicians is not based on consumer capacity.
 Reports reveal that the affiliated regional medical associations inquiry has revealed that
the urgent care centers of involved in Mayo Health System attained the 12th position in
2013 that is considered to be below average in the US health care sector (Berry &
Seltman, 2014).
 Furthermore, as Mayo Clinic generally drives people belonging to diverse culture and
religious backgrounds in order to work together, the lack of diversity synergy might
develop certain conflicting situations within the organization (Mayoclinic.org, 2018).
Opportunities
 Developments in healthcare requirements, technical expertise along with health care
expenditures tend to create significant areas of avenues to the hospital. As technological
developments have significantly compelled several HCOs to proficiently implement
latest technical proficiencies to efficiently provide enhanced level of treatment and care
to their patients (Mayoclinic.org, 2018). Such technical advancements have facilitated

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organizations to gain competitive advantages and benefits in order to thrive in the US
health care sector.
 Mayo Clinic must competently aid these recently emerged medical proficiencies in order
to provide it with utmost competitive benefits and further improve its treatment and
services (Jaffe, 2015).
 A broad domain of patients in various parts of the world essentially requires highly
equipped health care and services to severely critical patients.
 Furthermore, the persistent growth of aging populace in the United States and its
neighboring regions have led to an increase in the implementation of specialized
treatment and services and thus develops a propensity for the organization to expand the
range of its enhanced care to efficiently serve its customer base (Mayoclinic.org, 2018).
 Mayo Clinic being one of the leading health care organizations in the US has exhibited a
propensity to emphasize on significant affiliations and associations in order to expand its
services to reach into new states and develop a larger organization (Nickerson et al.,
2014). In 2013, the organization has been noted to incorporate a Mayo Clinic Care
Network which significantly facilitates the organization to associate with other reputed
hospitals and further efficiently broaden its scope and objectives (Chen et al., 2013).
Threats
 Mayo Clinic in recent times has been encountering immense competition from other
prominent health care organizations in the United States
 Though the HCO has obtained considerable degree of recognition for its supreme
health care services, but tends to encounter critical rivalry which might be influential to
the performance and growth of Mayo Clinic (Trastek et al., 2014).

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 Thus the organization must efficiently implement product and service delineation
strategies and approaches in order to sustain its competitive benefits in the US health
care sector (Chen et al., 2013). The health care organization must further make
investments in technological domain and other approaches which will provide the
organization with a competitive edge in order to enhance its organizational efficacy
(Jaffe, 2015).
 The increasingly transforming health care sector is further regarded as a critical factor or
threat for the organization and might further pose impact the Mayo Clinic if effective
strategies reveal incompetence in successfully embrace these developments (Trastek et
al., 2014).
Summary
Therefore from the above micro environment analysis of Mayo Clinic, it can be stated
that a differentiation strategy will further provide the organization certain beneficial advantages
in the health care sector. The organization must efficiently implement other vital strategies in
order to sustain its growth and development within the health care domain. Firstly, the health
care organization must execute product and service differentiation approach in order to
effectively identify its health care services from the other competitors of US health sector.
Recommendations
 Proper segmentation of training, induction, distinctive values and standards will develop
resources to the management of diminutive portion of Mayo Clinic’s waste resources
required for special treatment and care.

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 Mayo Clinic must further address ‘role’ focused abilities on actual engagement, well time
spent as well as activities. Thus should primarily focus on managerial time spent quality,
prevention and safety.
 Mayo Clinic must aim to create exceptional patient oriented experience which is regarded
as one of the most effective marketing tool implemented in the Health Care sector in
order to attain utmost success and growth.

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References
Berry, L. L., & Seltman, K. D. (2014, February). The enduring culture of Mayo Clinic. In Mayo
Clinic Proceedings (Vol. 89, No. 2, pp. 144-147). Elsevier.
Chen, A. H., Murphy, E. J., & Yee Jr, H. F. (2013). eReferral—a new model for integrated
care. New England Journal of Medicine, 368(26), 2450-2453.
Jaffe, S. (2015). Planning for US precision medicine initiative underway. The Lancet, 385(9986),
2448-2449.
Leffler, J. M., Jackson, Y., West, A. E., McCarty, C. A., & Atkins, M. S. (2013). Training in
evidence-based practice across the professional continuum. Professional Psychology:
Research and Practice, 44(1), 20.
Mayoclinic.org. (2018). Mayo Clinic Healthy Living Program. Retrieved from
https://healthyliving.mayoclinic.org/?
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thylivingprogram&utm_campaign=hlp&geo=national&placementsite=enterprise&cauid=
100469
Mayoclinic.org. (2018). The Mayo Clinic Difference - Healthy Living Program. Retrieved from
https://healthyliving.mayoclinic.org/the-mayo-clinic-difference.php

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Nickerson, T. P., Zielinski, M. D., Jenkins, D. H., & Schiller, H. J. (2014). The Mayo Clinic
experience with Morel-Lavallée lesions: establishment of a practice management
guideline. Journal of Trauma and Acute Care Surgery, 76(2), 493-497.
Trastek, V. F., Hamilton, N. W., & Niles, E. E. (2014, March). Leadership models in health care
—a case for servant leadership. In Mayo Clinic Proceedings (Vol. 89, No. 3, pp. 374-
381). Elsevier.