MBA 6001: Unit III Essay on Emotional Intelligence and Conflict

This essay, written for MBA 6001, Unit III, delves into the significance of emotional intelligence and personality types in managing workplace conflicts. It emphasizes how emotional intelligence enables individuals to understand and control their emotions, fostering better relationships. The essay highlights the importance of understanding personality types to assess individual characteristics and adapt interactions accordingly. The author, an INTJ personality type, provides a personal account of a conflict with a colleague, illustrating how personality assessments and emotional intelligence can be used to address issues and improve communication. The essay concludes that analyzing personality and utilizing emotional intelligence are crucial for harmonious existence and empathetic approaches in the workplace, offering insights into effective conflict resolution strategies. The essay uses the provided readings to support the arguments.

Running head: MBA 6001 UNIT III ESSAY
MBA 6001 Unit III Essay
Name of the student
Name of the University
Author’s Note

1MBA 6001 Unit III ESSAY
Emotional Intelligence is a very important factor as it gives a person the ability to think
considering the emotions of the people. Human race are particularly able to contemplate and
emotions play a significant role. Hence, having a higher emotional intelligence helps an
individual to have a better control on their actions as well as an understanding the people around
them (Capozzoli, 1995). Personality types, on the other hand, is also important in analyzing the
behavior of people. It helps one to delve into the psyche of humans that eventually assist one in
the better understanding thereby nurturing relationships.
Understanding personality types at workplace is much needed as it helps in the
assessment of individual characteristics by trying to understand their perspective and acting
accordingly. A leader can use this information of one’s personality and can direct it towards
enhancing their scopes and abilities. Getting an insight into other’s strengths, weakness and
behavioral pattern can provide an empathetic approach which thereby leads to the strengthening
of emotional intelligence. Conflict may arise during different circumstances. A fair knowledge of
one’s type can help an individual in dealing with that properly. Moreover, it gives an idea on
how to respond in that particular situation understanding the psyche of the other person (Sikes,
Gulbro, & Shonesy, 2010). Assessing a personality type and trying to resolve an issue can lead to
its effective closure without further conflict. It can also aid in effective communication and better
understanding provided the circumstances and keeping oneself in the place of the other person.
This can help in the effective conveyance of information in a workplace and therefore enhance
one’s abilities as a mediator (Fredericksen & McCorkle, 2013). The personality assessment has
helped me in finding out the nature of my coworkers and making substantial changes in my
interaction with people. Being an INTJ person, I usually remain reserved in a workplace,
however, the colleague who sit just beside me is probably an ESTJ who loves to interact with

2MBA 6001 Unit III ESSAY
people. It would not have had any particular issue for me, had I not come across the person’s
way of judgmental perspectives for other people. She used to pass her opinions and judgmental
views about everyone in the office (Nielsen, Glasø, & Einarsen, 2017). It still would not have
had an effect on me, had she not been attack-y on a certain person she disliked. Along with some
of her admirers, she started to bully a guy whom she found too much “over the board”. It was
specifically hard for me to tolerate this hate propaganda and as a result I got into a conflict. It
was then I discovered her stubborn nature which however wrong she might be she would stick to
that opinion. Though the management was not involved into this particular incident, I gave her a
step by step feedback about the place where she went wrong. I also provided her with a logical
statement pointing her at the place where she went wrong. In this manner, I acknowledged her
logical side of her personality and dealt with her that gave her the understanding how she was
negatively influencing the workplace working condition.
Therefore, from the above assessment, it can be concluded that analysis of personality
and using the emotional intelligence to understand others can be the best way to deal with human
nature. It also provides the grounds for harmonious existence and help other assess with
empathetic approach.

3MBA 6001 Unit III ESSAY
References
Capozzoli, T. K. (1995). Resolving conflict within teams. The Journal for Quality and
Participation, 18(7), 28-30. Retrieved from
https://libraryresources.columbiasouthern.edu/login?url=http://search.proquest.com.librar
yresources.columbiasouthern.edu/docview/219150303?accountid=33337
Fredericksen, E. D., & McCorkle, S. (2013). Explaining organizational responses to workplace
aggression. Public Personnel Management, 42(2), 223-238. Retrieved from
https://libraryresources.columbiasouthern.edu/login?url=http://search.proquest.com.librar
yresources.columbiasouthern.edu/docview/1665116579?accountid=33337
Nielsen, M. B., Glasø, L., & Einarsen, S. (2017). Exposure to workplace harassment and the Five
Factor Model of personality: A meta-analysis. Personality and individual
differences, 104, 195-206.
Sikes, B., Gulbro, R. D., & Shonesy, L. (2010). Conflict in work teams: Problems and solutions.
Allied Academies International Conference. Academy of Organizational Culture,
Communications and Conflict. Proceedings, 15(1), 15-19. Retrieved from
https://libraryresources.columbiasouthern.edu/login?url=http://search.proquest.com.librar
yresources.columbiasouthern.edu/docview/521257014?accountid=3333