MBA502 Workshop Design: Emotional, Cultural Intelligence & Diversity

This document presents a professional workshop design focused on emotional intelligence, cultural intelligence, and diversity in the workplace. The workshop agenda includes defining key concepts, discussing characteristics of emotionally intelligent leaders, and exploring the challenges of workplace diversity. Activities include video presentations, group discussions, and analysis of real-life examples. The design emphasizes participant engagement, addresses potential barriers to implementation, and incorporates strategies for managing diverse personalities. The workshop aims to increase awareness of diversity's impact, promote emotionally intelligent leadership, and provide strategies for creating a healthy and productive work environment. Desklib offers similar resources for students.

Designing a Professional Workshop:
Emotional Intelligence, Cultural Intelligence and
Diversity
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Emotional and cultural intelligence is an essential characteristic of a good leader. It helps to
create a healthy and productive environment at work. Therefore organizing a professional
workshop on the particular topic of emotional and cultural intelligence can help the organizations
as well as individuals to understand the importance of these characteristics at a workplace. In the
respective workshop, the concept of a diversity climate at work and how to cope up with it in
order to maximize the productivity will be discussed thoroughly. There can be various barriers in
a culturally and emotionally diverse workplace. But in order to maintain an emotionally healthy
and productive environment in spite of all these barriers, the members of an organization should
be capable of handling the diverse environment without harming the natural workflow of the
organization. In the respective professional workshop, a thorough analysis of the employee's
performance in a culturally and emotionally diverse environment will be done along with the
analysis of the psychological safety in that context. At the end of the session, a thorough
evaluation of the knowledge acquired in the respective workshop will be done.
A complete overview of the various activities that will be organized in the respective
professional workshop is presented below.
Agenda
 9:00 to 9:10 - Defining the concept of emotional intelligence, cultural intelligence and
diversity at a workplace
 9:10 to 9:15 – Discussing the characteristics of an emotionally intelligent leader
 9:15 to 9:19 – Video “Obama with Hecklers” https://www.youtube.com/watch?
v=6A8TiUpKDVg&feature=youtu.be
 9:19 to 9:25 – Concept of emotional toxicity and various sources
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 9:25 to 9:31 – Video “Daniel Goleman Introduces Emotional Intelligence”
https://www.youtube.com/watch?v=Y7m9eNoB3NU
 9:35 to 9:40 – Discussing cultural intelligence and diversity at work.
 9:40 to 9:42 – Video “Diversity + Cultural Intelligence = Better Solution”
https://www.youtube.com/watch?v=SqzUYll9Hfo
 9:42 to 9:47 – Discussing different challenges of accepting workplace diversity
 9:48 to 9:53 – Video “Business Speaker Erin Meyer: How Cultural Differences Affect
Business” https://www.youtube.com/watch?v=zQvqDv4vbEg
 9:54 to 9:58 - How an emotionally and culturally intelligent leader manages workplace
diversity
 9:59 to 10:00 – Summary of the entire session
The way in which the topic and the activities of the workshop are integrated
The above-mentioned activities of the workshop are designed in a way that it could successfully
make the participants understand the topic. The first activity of the workshop was to define the
concept of emotional intelligence, cultural intelligence and diversity at work. The intention is to
at first make the audience understand the emotional and cultural intelligence along with the
concept of cultural and emotional diversity at a workplace. The participants were made aware of
the importance of the emotional and cultural intelligence that is essential for managing a
culturally and emotionally diverse environment at work. There can be various challenges
regarding the management of such a diverse workplace situation. Thus there are various
characteristics that an emotionally intelligent leader should possess that are crucial and are
essential for operating a culturally an emotionally diverse workplace so that the productivity of
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the work does not suffer from these factors. In the next stage of the workshop, a thorough
discussion depicting the characteristics of an emotionally intelligent leader that are crucial for
operating a culturally and emotionally diverse business environment at work. After this activity,
a real-life example of an emotionally intelligent leader (Barak Obama in this context) was
presented to the audience and the participant of the workshop through an inspirational video
speech of the leader. This made the participant get the idea better through the real-life example
of how an emotionally intelligent leader and what characteristics he or she should possess in
order to manage and operate an emotionally and culturally diverse work. Next session of the
workshop was related to the emotional toxicity that can infiltrate the working environment due to
various reasons in a diverse workplace and how these kinds of harmful aspects can hinder the
natural operation of a business. In order to make the audience understand the concept better, a
video presentation was made related to the particular subject. Next, an elaborate discussion about
made in order to understand the counterparts the cultural diversity and the cultural intelligence
that could help to handle the diversity at work was made. The discussion was followed by a
video representation about the subject in order to make the concept clearer to the audience. Then
the challenges that the management could face due to the emotional and cultural diversity at
work was discussed followed by a video representation of the subject for better understanding of
the matter. In the last stage, the process in which an emotionally and culturally intelligent can
manage such diversity in the workplace was discussed in order to root out the emotional toxicity
at the workplace and create an emotionally healthy and productive environment.
Instructions
 Watch this video: https://www.youtube.com/watch?v=48RoRi0ddRU
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This video has been discussing the importance of cultural diversity and also the future
perspective of cultural diversity.
 Summarise the video and demonstrate the learning from the video.
 Proper presentation of the topic: In order to properly make the participants understand
the topic of the workshop, proper presentation of the subject step by step is essential. The
audience should be able to understand the whole concept properly and be able to evaluate
the matter.
 Considering the time: The organiser should be well aware of the limited time he will get
to represent the entire session and make sure that the objectives of the workshop are
fulfilled within this time period.
 Considering the participants’ involvement: It is imperative to make sure that the
discussions of the workshop reach the participants and the concept filter through them. In
order to be sure about the engagement of the audience in the topic, the organiser should
consider their opinion throughout the entire discussion. Therefore the participant should
also be allowed to represent their view about the matter through quick pro quo of queries
about the topic and the presentation.
 Active volunteering: The participant should be encouraged to do active volunteering in
the workshop and present their views about the respective subject of the workshop and
share real-life experiences related to the emotional and cultural diversities at their
workplace and the challenges that it causes to in work. Their opinions on the image of an
emotional leader who could mitigate these issues related to diversity at work.
Potential barriers to the successful implementation of the activities
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There could be various potential barriers to the successful implementation of the activities of the
workshop. The entire presentation of the topic and a more in-depth analysis of the respective
subject can be quite challenging. Another matter of consideration is the lack of interest. The size
of the workshop can also be a significant factor. Handling a large group of participants at a time
can be quite challenging for management. Managing the entire process in a way to meet the
objectives of the workshop and a perfect alignment of the various aspects can be quite
challenging as well. Time is another constraint which needs to be considered in these
perspectives.
Diversity of activities to suit the varied personalities of the participants
The workshop will be attended by a diverse audience, and in order to equally engage all of these
different participants in the programs, a proper designing of the workshop activities has to be
done. The participants should be encouraged to engage and interact with each other throughout
the entire process in order to make it easier to collaborate in the session. The content of the
presentations of the workshop has to be specially designed in a way that it could reach and in the
filter through all the audience regardless of the diversity.
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Part 2:
The prime objective of the workshop was to understand the concept of diversity at work and how
to skilfully manage such divisive situation for good. The first outcome of the discussions in the
workshop related to the respective concepts will be a proper awareness about the concept in
individuals as well as the organisations. The discussions in the workshop aim to be aware of
both positive and negative of the diversity at work. These discussions will help to achieve a
proper understanding of the importance of the positive effects of diversity and the elimination of
the negative ones in order to increase the productivity of work and avoid any kind of emotional
toxicity that can hamper the healthy environment of workplaces.
The other outcomes of the workshop are creating and understanding a proper image of an
emotionally intelligent leader who could handle such diverse working situations and supporting
it with the help of real-life examples. This will enable the participants to be aware of the essential
characteristics of an emotionally intelligent leader and encourage them to adopt those qualities in
real life for handling such diverse situations at work. The role and responsibilities of general
employees and members of an organisation and the proper actions of them to effectively working
in such diversity at work will be understood in the workshop. In the conclusion of the workshop,
suitable strategies for managing such a diverse situation at work will be proposed, which can be
quite helpful for workers working in such culturally and emotionally diverse workplaces.
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