MBA502: Analysis of Hilton's Diversity Management Initiatives

This presentation analyzes Hilton's approach to diversity management, focusing on cultural diversity within the global hospitality company. The presentation begins with a personal introduction and provides an overview of Hilton, highlighting its global presence and commitment to customer service. The analysis examines Hilton's diversity-related initiatives, including team member resource groups, benefits support, and executive inclusion councils, as well as innovative recruitment and leadership development programs. Information is gathered from newsroom articles, the company website, and business magazines. A critique evaluates the effectiveness of these initiatives, considering their impact on creating an inclusive workforce and benefiting global communities. Recommendations for improvement include external development programs, partnerships with universities, leadership excellence programs, and mentoring programs. Additional sources used for the analysis include evaluations of strategies and feedback from company employees. The presentation concludes with a bibliography of relevant sources, including academic literature and company resources.

Hilton
A close look at the diversity management
NAME OF STUDENT
ORDER ID
NAME OF THE UNIVERSITY

Personal Introduction:
• I am the person responsible for
discussing the cultural
diversity present in the
company named as Hilton.
• The chosen organization is one
of the largest companies
operating in the global
hospitality industry.

Company Information:
o Hilton worldwide holdings inc., Which
was previously Hilton hotels
corporation, is one of the largest
American multinational hospitality
companies with the capability of
managing and franchising a wide
collection of hotels and resorts.
o The organization which was founded
by Conrad Hilton in the year 1919, is
now managed by Christopher J.
Nassetta.

Company Information:
 The company is currently operating across
the world and the main objective is to serve
the customers of different parts of the globe
with the optimum quality of services.
 The company is currently managed by the
chairman of the company, Jonathan D.
Gray along with the president and chief
executive officer of the company,
Christopher J. Nassetta.

Selection of the Company:
 The company is one of the well known
organizations operating in the hospitality
industry with considerable amount of good
reputation in managing the cultural diversity
in their workforces.
 The satisfaction of the employees in getting
managed by the employees is one of the
major reason of the selection and along with
that the company is recognized as number
one in best workplaces in the bay area™
2019.

Initiatives:
 Improved activities of the team
member resource groups .
 The improvement in the
functionality of team member
benefits support .
 Improvement in the activities of
executive inclusion council.

Initiatives:
 Representation of diverse
workplace segments.
 Development of diverse
workplace segments.
 Innovative recruitment.
 Leadership development
programs.

Collection of Information:
Newsroom articles
shared by the company.
Business website.
News articles .
Business magazines .

Critique:
 Inclusive workforce.
 Global brands provides
greater ease.
 Betterment of global
communities.

Recommendations:
 External development of their
culturally diversified worker groups.
 Developing programs with top
universities such as Harvard or
Cornell.
 Leadership excellence programs .
 Mentoring programs .

Additional Sources:
Evaluation of the strategies .
Feedback shared by the employees of the
company.
Important literature articles regarding the
management of the cultural diversity.

Bibliography:
GAY, G., 2013. TEACHING TO AND THROUGH CULTURAL
DIVERSITY. CURRICULUM INQUIRY, 43(1), PP.48-70.
HILTON.COM. 2019. HOTELS BY HILTON - BOOK THE BEST RATES
ACROSS ALL BRANDS. [ONLINE] AVAILABLE AT:
HTTPS://WWW.HILTON.COM/EN/
NEWSROOM.HILTON.COM. 2019. [ONLINE] AVAILABLE AT:
HTTPS://NEWSROOM.HILTON.COM/ASSETS/HWW/DOCS/HILT-
EXTERNAL-DIVERSITY-BROCHURE.PDF
WORK, G. 2019. HILTON. [ONLINE] GREAT PLACE TO WORK UNITED
STATES. AVAILABLE AT:
HTTPS://WWW.GREATPLACETOWORK.COM/CERTIFIED-COMPANY/10
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