MBA503 Assessment: Woolworths Operations and Action Plan

This presentation analyzes Woolworths Limited's operations management and decision-making processes. It begins with a description of the organization, including its founding, store count, and business strategy focused on convenience, quality, and value. The analysis covers Woolworths' operations strategy, emphasizing the need for total quality management (TQM). The presentation examines the company's decision-making processes, highlighting the importance of speed of delivery, innovation, and corporate social responsibility. It then explores Woolworths' product and service design, process design, and value chain (supply chain), with an emphasis on planning and control. The presentation also discusses quality management, including the use of six sigma tools and the need for TQM implementation. Finally, it presents a detailed action plan with timelines for improvements in areas such as market research, product development, competitor analysis, digital marketing, and quality management, alongside a list of relevant references.


Operation management and
Decision making:
Woolworths limited
Scholar id:


 Woolworths limited was founded in the year of
1909.
 It operates in 995 stores in across the
countries.
 It has employed 201,000 team members
 Business strategy of company is to deliver the
best in convenience, quality and value for
customers.
Description of the organization


 Woolworths uses transparent and obvious
operation strategy
 Operation strategy is changed due to
modernization
 Existing strategy of Woolworths is not more
efficient hence company should emphasize on
total quality management (TQM) system
Operations Strategy


 Woolworths emphasize on speed of delivery of
product
 Innovation is encouraged throughout
launching the new production as per the need
of customers
 Woolworths consider the corporate social
responsibility into decision-making such as
providing fresh and quality foods
Decision-making processes and innovation


 Different products and services of Woolworths
are clothing, foods, and entertainment, and
books as well as, home delivery services.
 Research and development function of
Woolworths is properly resourced
Product and Service Design


 Manufacturing and retail facility is being used
adequately to support the business
procedures.
 In marketing field, company needs to make
enhancement.
 Company should use modern marketing in
business procedure to make improvement.
Process Design


Value Chain (Supply Chain)


 Woolworths forecasted the demand on the
basis of survey and previous facts and figures
related to products and services.
 There is linkage between decision making
procedure and short and long-term planning.
Planning and Control


 Short-term planning helps in decision-making
in terms of making planning regarding dealing
with type of tasks.
 Long-term planning helps in attaining the
goals of company like increasing demand and
sales of Woolworths.
Cont’d


 Woolworths uses six sigma quality tools in
their organization in order to manage the
quality.
 There is required to make improvement in
quality system.
 It should use total quality management (TQM)
system for improving the production process.
Quality Management


Action plan
Action to be taken Timeline
Identification of needs through conducting
market research
3 months
Developing product as per the requirement of
market
2 months
Creating competing price by competitor
analysis
1 months
Using digital technology to promote the
products and services
2 months
Considering effective quality management tool
in operation process such as TQM and
inventory control management system
5 months
Review the plan 3 months
Implementation 2 months

 Bali, S. and Amin, S.S., 2017. An analytical framework for supplier evaluation and
selection: a multi-criteria decision making approach. International Journal of
Advanced Operations Management, 9(1), pp.57-72.
 Govindan, K., Rajendran, S., Sarkis, J. and Murugesan, P., 2015. Multi criteria
decision making approaches for green supplier evaluation and selection: a
literature review. Journal of Cleaner Production, 98, pp.66-83.
 Ingram, T.N., LaForge, R.W., Williams, M.R. and Schwepker Jr, C.H., 2015. Sales
management: Analysis and decision making. Routledge.
 Montabon, F., Pagell, M. and Wu, Z., 2016. Making sustainability
sustainable. Journal of Supply Chain Management, 52(2), pp.11-27.
 Poff, N.L., Brown, C.M., Grantham, T.E., Matthews, J.H., Palmer, M.A., Spence, C.M.,
Wilby, R.L., Haasnoot, M., Mendoza, G.F., Dominique, K.C. and Baeza, A., 2016.
Sustainable water management under future uncertainty with eco-engineering
decision scaling. Nature Climate Change, 6(1), p.25.
 Woolworths. 2018. About us. [Online]. Available at:
https://www.woolworthsgroup.com.au/page/about-us/our-approach/strategy-and-o
bjectives
(Accessed: 6 May 2019).
References