McDonald's: A Comprehensive Analysis of Business Operations, Benefits

This report offers a comprehensive analysis of McDonald's business operations, encompassing various aspects such as management structure, recruitment strategies, employee training programs, and benefits packages. It delves into the different levels of management within McDonald's, from the Business Coaching Director to the Operations Consultant, highlighting their respective roles and responsibilities. The report also examines McDonald's approach to recruitment, emphasizing the importance of local hiring and effective communication with potential candidates. Furthermore, it explores the company's extensive training initiatives, including onsite, classroom, and online training programs, designed to equip employees with the necessary skills for various roles. The report also covers employee performance evaluation, benefit programs, and compensation strategies, showcasing McDonald's commitment to attracting and retaining talent. The report also addresses the impact of COVID-19 on McDonald's operations, including changes in market tastes, and adaptations in business practices.

McDonald's is one of the largest companies in the world with more than 37,000
restaurants across the globe, as of 20181 . Employment opportunities with one of
its many franchises typically offer both full-time and part-time positions
and flexible schedules for students, working moms, and others.
1. Overall
McDonald's emphasizes local management to better respond to the outside environment.
Furthermore, hiring local people will bring confidence to the company in the local market
because the customer and the company have easy access to the relevant bureaucratic
habits of the local government.
Business coaching director. A business coaching director must have the skills and qualities,
to advocate for McDonald's.
Assistant 2. At this level the second assistant really begins to develop his or her managerial
skills and knows what to do with a shift.
Assistant 1. At this level Assistant 1 assists in the gathering of operational managerial skills
and is given both the finance, human resources and training.
Restaurant manager. The restaurant management has all responsibility towards everyone,
profitability and every other aspect within the limited scope of the operation.
Area monitoring. A team of restaurant managers learns from the area supervisors to advise
and guide everything from recruiting employees' marketing initiatives.
Operation consultant. The operations consultant is an experienced manager who will be
involved in long-term planning for restaurants.
Operations management. Acting as a business consultant, the input of an operations
manager plays an important role in the operations of the restaurant.
2. Planning
Under the influence of COVID-19, global market tastes are shifting. The
coronavirus has added a lot of fuel to the already increasing demand for fresh ,
organic, additive-free food with traceable sources, with people becoming more
health-conscious and spending more time in their own kitchens.
employees to wear gloves or masks to curtail the
spread of COVID-19
Closing some seating and tables to accommodate social distancing
More frequent cleaning of high touch surfaces, including tables
Limiting layoffs but reducing salaries to ensure economic resources
Rely on technology to development
3. Recruitment
For McDonald's, employees are the most important asset. The locations are often
recommended in restaurants. The company's hiring experience shows that this is the best
method in hiring quality employees such as those who live locally or friends of existing

employees. McDonald's also uses local job centers, career fairs and other local
establishments. It is important to use the rental vehicle effectively with a clear message
targeting the right audience
After the final interview, the manager will evaluate the candidate's response. A successful
profile will demonstrate skills and behaviors that have been identified as key to the
position. The applicant will also be required to present documents showing that he or she is
eligible to work. The first stages are to inform all candidates whether or not they are
accepted by providing satisfactory references.
The company will notify all unsuccessful candidates in writing. McDonald appoints all new
employees to enter the business through a Welcome Mereting, which they must attend.
Welcome meeting gives an overview of the Company, including:.
• Job role
• Food, hygiene and safety training
• Policies and procedures
• Manage
• Benefit
• Training and developing
New employees will also be meeting their coach, and restaurant tours. The company
operates a 3-week internship period, after which employees are assessed for their
performance and the company will decide whether to keep them or discontinue.
4. Training
Training in place. Onsite training is the training of a person who learns a job by actually
doing nod. Every day, around the world; Restaurant members receive onsite training and
coaching in the skills and procedures needed to do their jobs.
Training by class. Classroom course, developed and led by training professionals, prepares
brilliant employees for promotion
Online Training. A new computer-based training system has been introduced to interact
with the learning experience for team members and managers right in the restaurant.
Training Employees . At McDonald's, training never stops. Team members are trained on all
food safety and food handling procedures. trained people work while they learn the
operational skills required to run 25 restaurant positions including the grill area.
Management training. McDonald's is dedicated to professional training and development.
Restaurant manager. The average restaurant manager goes through more than 2,000 hours
in four years of training. This is the equivalent of a college student spending four years in
class.
Direct training. It is the training given directly after selection so that an employee can
understand the positions in which he will be employed and the responsibilities of the job.
Training abroad. Different programs are arranged so that people with other qualifications
can train staff at different levels abroad so that they can understand different standards and
can improve their capabilities.

The curriculum is distributed using a combination of classroom lectures, hands-on lab
activities, these lectures are also available on online classrooms.
Employees define their specific career path, including development path for restaurant
management and operations.
Operator development training programs are developed and supported by specialists at
Hamburger University and facilitate execution in restaurants. For executives, this serves as a
foundation for management and helps employees progress into their careers.
5. Performance
Evaluate employee performance and compare employee performance with your
performance benchmarks. Managers use job analytics to define specific job performance
and performance standards. Performance evaluation helps employees to estimate current
performance, set work standards, and then provide feedback to employees with the aim of
eliminating power shortages.
6. Benefit
The following information highlights McDonald's benefits and workers' compensation and
examples of employees in the United States. McDonald's Benefit and Compensation
Program is designed to attract, retain, and attract talent, and incentive employees will
perform at strong performance and help McDonald's achieve business goals.
Performance-based wage approaches are designed to increase productivity, based on the
performance of individuals or groups. McDonald's incentives are for employees based on
job performance.
There are 2 forms: cash-based and not cash-based
Cash based
• Benefit benefits
• Annual benefits
• Medical benefits
• Furniture [HSF]: Once a year mcdonald's supplies furniture, rugs, furniture, curtains,….
• Travel Fee Allowance [LFA]: Once every two years, management level workers are allowed
to choose any area for family travel within 10 days within the country.
Don't rely on money
· Employee of the year
· Employee of the month
· Branch of the year
· Access to gift certificates
· Goods
Free food