This report provides a comprehensive analysis of McDonald's information system transformation, focusing on its checkout systems. It begins with an introduction to McDonald's and the importance of information systems in the fast-food industry, outlining the objectives of the report. Part 1 critically examines the past roles of information systems like TTL and KVS, along with the associated policies and procedures from a management perspective. It highlights the challenges faced, such as investment and security risks, and the strategies implemented to manage these issues. Part 2 then shifts to a critical analysis of the present roles of information systems, including TPS, and how they contribute to increased efficiency in checkout operations. The report discusses the current policies and procedures, offering insights into how McDonald's has adapted to technological advancements and customer needs. The analysis draws from various secondary resources to support its claims, providing a detailed overview of McDonald's journey in transforming its information systems.
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