A Comprehensive Report on Leadership and Management in McDonald's

This report provides a comprehensive analysis of leadership and management principles as applied within the McDonald's Corporation. It begins by defining and comparing the roles and characteristics of managers and leaders, highlighting their distinctions. The report then explores how leader roles and managerial functions are adapted across various situational contexts, particularly within McDonald's global operations, which involves adapting to different tastes and cultures. Furthermore, it applies leadership concepts such as situational leadership, contingency leadership, and systems leadership, illustrating their practical application within the company. The analysis extends to operations management, detailing key approaches and the roles of leaders and managers in achieving business objectives. The report also assesses environmental factors that influence operational management and decision-making processes. Overall, the report offers a detailed examination of leadership and management strategies, showcasing how they contribute to McDonald's success.

Leadership and
Management Concept
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Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
TASK1.............................................................................................................................................1
P1 Define or compare different roles or characteristics of a manager and a leader..................1
TASK 2............................................................................................................................................3
P2Analyse examples of how leader's role and function of manager adopt in various
situational contexts......................................................................................................................3
P3Apply various concept and models of Approach, consider situational leadership, systems
leadership or contingency...........................................................................................................5
TASK3.............................................................................................................................................6
P4 Explain key approaches to operations management and the role that leaders and managers
play..............................................................................................................................................6
P5 Explain value and importance of operations management in achieving business objectives.
.....................................................................................................................................................8
TASK 4............................................................................................................................................9
P6Assess the factors within environment of business which affect on operational management
and decision making by mangers and leaders.............................................................................9
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
Leadership is way of encouraging and motivating group of employees towards achieving
a business objective and common goals. In organisation leaders give right direction and guidance
with effectual strategy to workforce for effective performance at workplace. Management
concept defined as a procedure of achieving targeted goals in business through planing,
organizing, leading, monitoring and controlling the financial, physical, resources information and
human resources of industry in efficient and effectual manner(Bush, Bell and Middlewood,
2019). This report is based on Mc donald's corporation, this company based on American fast
food founded in 1940 in California. Initially they rechristened their company as a Hamburger
stand but after some years they turned into franchise with Golden Arches Logo in 1953. They
serve their services and food in world wide in each country company adopt their taste and
cultures for customer satisfaction and increase growth. The below report include duties and
characteristics of managers and leaders, how leader's roles or functions of managers apply at
different conditional contexts, adopt theories or concepts of approach, situational leadership,
system contingency and leadership, models of operation management or roles of managers and
leaders that they are play, values and importance of operation management in getting targeted
objectives and analyse factors that affect business environment which effect decision making
process or operational management also.
MAIN BODY
TASK1
P1 Define or compare different roles or characteristics of a manager and a leader.
Leader:
Leader is a person who is able to ensure that how things and work can be improved at
workplace. Leader is an individual who motivates employees of company, that they are able to
perform with their efficiency and effectiveness. In general terms, leader is an individual who
convinces other employees to him (Golensky and Hager, 2020). Leader should have the ability to
inspire and build confidence in other people and moves them to implement actions. In terms of
Mc Donald's, leader has responsibility to set targets, control and maintain stock and plan budgets
for their company.
Manager:
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Manager is a person who manages any company. Manager is a person who is responsible
for managing a part of company. In general terms, a manager is a person who exercises various
managerial functions of company (Adler, and Laasch, 2020). Managers have the authority to
hire, terminate, maintain discipline, ensure performance appraisals and controls operations of
company. In terms of Mc Donald's, manager performs responsibility of creating employees,
resolving customer 's complaints and trains assisting managers of their company.
Differentiation between leader and manager on basis of characteristics and roles:
Basis Leader Manager
Characteristics
 Risk taker: Leaders of a
company are risk takers. In
terms of Mc Donald's, leader
should have the ability to take
risks in markets.
 Delegation of authority:
Leader of a company has the
ability to use authority in
company in order to
accomplish goals and
objectives. In terms of Mc
Donald's, leader use the
authority at workplace to
ensure and efficiency and
effectiveness in their company.
 Risk taker: Generally
managers avoid risks in
company. In terms of Mc
Donald's, manager avoids the
risk factors at workplace to
reduce uncertainty.
 Delegation of authority:
Manager of a company
delegate authorities and duties
to subordinates in a company.
In terms of Mc Donald's,
manager delegates authorities
and roles among the
subordinates to maintain
efficiency and effectiveness of
their company.
Roles  The role of leader of Mc
Donald's is to determine a
clear vision for their company
and ensure that their goals and
objectives are timely met with
high efficiency level.
 The role of manager of Mc
Donald's is to ensure high
quality provision with
consistent supervision of team
members.
 Managers of Mc Donald's has
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 Leaders of Mc Donald's is to
supervise and train new staff
members, ensures that meal
service is carrying with a
proper quality level.
to oversee various activities of
kitchen to check high quality
of food items are cooked.
Role of a leader:
Leader is considered as a representative of any company. Leader of company has
responsibility to present as a representative at seminars, meetings and conferences of
company(McDonald, 2018) . Leader is a person who integrates and reconciles personal goals
with company 's goals. Role of a leader of Mc Donald's is to ensures that all the work and duties
of that are carried by subordinates are effectively performed.
Functions of a manager:
Manager is a person who manages various functions of a company. Function of a
manager is to plan and set goals and according to that organise staff members in order to
accomplish goals and objectives of company. Functions of a manager of Mc Donald's is to
manage activities related to planning, organising, directing and controlling operations of their
company.
TASK 2
P2Analyse examples of how leader's role and function of manager adopt in various
situational contexts
In business mangers or leaders play huge role in every situation at management. Leaders
motivate and inspire to workforce to achieve effectual results of the business and they assists
them to increase their efficiency and performance. Managers support them in every situation
with making effective strategies. (Hu, and et. al., 2020) In context of Mc donald's industry, they
focus on different countries and leaders and mangers support in every task for better
achievements.
Leaders with their roles: The roles of leaders play important role in business goals and
objectives. Leaders provide vision to employees in business and they have role in different
functions such as marketing, operation management and other departments also. In Mc donald's
context, they have franchise in large numbers in different countries, so company follow their
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bcultures in terms of taste in this leaders leads the teams for achieving success rate in market as
per store location.
Managers with their functions: In every organisation there are four primary functions
that managers play in business such as planning, organizing,staffing, leading and controlling in
terms of task performance, workforce and other factors also. In context of Mc donald's company,
the business of franchise that operates in different locations all are run individually owned cafe
and restaurants include of planning, leading, organizing and controlling. Their functions involve
in collecting resources, adopting other area's taste and many other aspects also.
Roles of leaders and manager's functions in situational context at Mc donald's corporation
Adopting different taste and cultures: Mc donald's organisation is well known
company in fast food and their services(Kuznetsova, Karpenko and Vidomenko, 2020) . They
have different outlets in various countries. The reason behind their success is to adopting cultures
and taste as per their outlet areas. This strategy attract the customers on high scale and also their
reaching rate high in market. There are different competitors of this industry but they have loyal
customers in market because of their food quality and services. Leaders contribute huge in
success because they provide direction in right manner and perform every task in teams or in
group not individually. Adopting different taste requires team management and effectual
guidance to achieve success in this situation. Managers give efforts in adopting others taste
through proper planning first they analyse the market situations , find effectual resources sources
and conduct survey about customer's taste and their expectations from Mc donald's company.
After they implement plans with proper organizing resources then lead the whole plan towards
the achievements as per outcomes they control the performance with help of effectual strategies
which assists in reaching target goals.
Management change: In every organisation changes is must according to the market
trends and customer's needs, this assists in achieving better success for future. In current scenario
there are lots of competition in market for reduce the competition changes is required. In context
of Mc donald's corporation, leaders play huge role in making changes in management Mc
donald's adopting new technologies and trends of market on regular basis for this leaders
perform task in teams and in adopting new things it is important to use these resources in right
manner so company achieve target goals. Making changes in organisation business needs various
functions of managers which is helps in achieving effectual outcomes. Adopting new
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technologies and trends of market require effective planning for implementing in business and
reach the market needs for better growth.
P3Apply various concept and models of Approach, consider situational leadership, systems
leadership or contingency
In present situation of company is modify on a daily basis as per changes happen in
environment of business. For maintain or organize industry in a effectual manner both managers
or leaders use different concepts or models of styles leadership within industry. In terms Mc
donald's industry these approaches can be describe as below
 Situational leadership- This style of leadership, managers and leaders choose suitable
style as per requirements that suits the level of development of the followers within the
organisation firm. (Yamin and Alharthi, 2020) In this it encourage workforce as per
their demand of various conditions. It is appropriate and supple style of leadership in
which modify are implemented in suitable way. In this leaders of Mcdonald's firm used
this leadership style to manages and maintains the various conditions accordingly. This
can be sections in different features in organisation that are describe as below.
◦ Telling - In this features leaders perform as a decision taker who interact and transfer
the data and information according to the expectations of workforce, so that targeted
objectives can be get in specific time frame.
◦ Selling – At this procedure leaders present their thoughts and road map that are
utilize in proceeding the plan so that performing on it would be simple and easy. This
also assists in intelligibly knowing ideas by workforce so that targeted objectives can
be accomplished in particular period.
◦ Delegating – In this structure of situational style of leadership, leaders or people are
act in collateral that refers that they both take involvement in planning or decision
making process so that effective outcomes can be achieved. this assists in responsible
to each one who take part in planning or strategy of making.
◦ Participating - In this factor leaders are performing for encouraging their group
members or inspire them for productive performance so that industry will achieve
innovative or proficient results in their daily life.
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 Contingency leadership- This theory of leadership refers that leader's effectualness is
contingent on whether or not their style of leadership appropriate for specific situations.
As per this theory individual can be a effective leader. In context of Mcdonalds
company , in country they operate their business so as per requirements leaders take
initiative to lead the team in right direction. In this there are important aspect involve
that is structure of task, relationship of employees and power position, all these are helps
in better development of task.
 System leadership – this model of leadership, leaders can make individual workforce as
per their ability or capability that will assists company to increase performance of group
and improving personality individually in the terms of professional. It shows
combination of leadership which is collaborative and intrinsic creation that assists in
decentralized the overall network. In this each group members are freely present their
thoughts and ideas in innovative and effective manner(McAllister, 2020) . In context of
Mc donald's company, leaders crebates effectual position and values and maintain task
in an suitable manner in all levels of departments. Due to this industry gain high shares
in market or also sustain in the marketplace for a longer period of time.
It also includes various theories that is effectual for manger or leaders to manage firm
productivity or profitability that are shown below in terms to Mcdonald's organisation :
 Autocratic style- In this manager of industry can pass orders to their leaders for meeting
task or leaders also communicate assignment to their group members so that it can be
efficiently and effectively. By using this decision of style can be got effectually and
rapidly but at the similar time it will reduced workforce satisfaction within company.
 Democratic style- In case of Mcdonald's managers focus on adopting style of democratic
leadership in some condition so that goals can be earned with full satisfaction of
workforce. Due to this maximum favourable outcomes can be get.
TASK3
P4 Explain key approaches to operations management and the role that leaders and
managers play
Operations management refers to and administration of a company 's business operations
which helps in having high level of effectiveness and effectiveness in company. Operations
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management is defined as a significant terms in which it can transforms raw materials and
labours into products and services in a efficient and effective manner(Gandolfi and Stone, 2018)
. In order to generate revenues for their company and maintains profitability in markets. In terms
of Mc Donald's it is essential for company to have a proper operations management systems so
that all necessary activities and operations in company are taken in effective and efficient ways
in order to accomplish its goals and objectives of their company. Different key techniques and
methods to operations management with the role of leaders and managers in order to achieve its
goals used by Mc Donald's are follows: Total quality management: It defines to a management approach that is used in having
long term success by maintaining customer satisfaction. In total quality management
effort of a company, all staff members of company give their active participation in
improving processes, products, services and culture of company. Mc Donald 's focus on
employee involvement at workplace so that operations and activities are carried in best
effective manner and ensures that employees are giving their full participation in carrying
work on time, neatly dressed and perform their job roles with effectiveness. Company
keeps its main focus on increasing customer satisfaction by them quality products with
effective service by its employees in order to generate their revenue. Six sigma: It refers to a method which provides various tools in order to improve
potential of business processes. Six sigma helps in increasing performance of company
and decreasing in process variations that helps in reducing defection and improvement in
profitability, employee morale and quality of products and services. Mc Donald's is using
various food safety management system at workplace which consist good manufacturing
practices, sanitation program and various approved hazard analysis in order to improve
operations of their company to accomplish its goals and objectives.
 Just in time: It refers to a corporate system which is designed to produce outputs for
company in minimum lead time with lowest cost by regularly determining and
eliminating several forms of corporate waste and variance. Purpose of using just in time
technique of operations management is to manufacture products and services according
to customer's needs with perfect quality. Mc Donald's is using just in time technique of
operation management to ensure that order of customers is placed in a specific order. It is
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helpful for company to make products and services available to customers so that they
don't need to wait for their order.
P5 Explain value and importance of operations management in achieving business
objectives.
Operations management is a process of planning goals effectively, organize staff
members, ensures co-ordination and controls operations which are responsible for the production
of products and services(Sousa and Rocha, 2019). Operations management is essential for any
business company as it helps in managing business practices effectively, controlling and
supervising products, services and staff members of their company. Operation management has
importance and value in carrying of business activities in order to achieve planned goals and
objective of their company. Mc Donald's operations management supports company's position as
the largest fast food restaurant chain in global world. There are various elements through which
operations management of their helps them in accomplishing goals and objectives their company
as it ensures: Design of services and products: Mc Donald's motive in strategic decision area of
operations management is to provide affordable and quality products to customers. As
serving shapes and prices of their products are set on the basis of customer 's
expectations. Quality management: Mc Donald's purpose is to maximize and increase quality products
with in expected price limit of products. Company uses production line method to
maintain product quality consistency for customers. As maintaining a fix amount of
consistency in product quality helps their company to satisfy customers and build brand
image in customer's mind. Location strategy: Mc Donald's aim in strategic decision making area of operations
management is to build and maintain locations for getting higher number of market reach.
Company 's marketing mix consists of restaurants, kiosks and company's websites and
mobile app for searching venues. Layout design and strategy: Mc Donald's uses practicality for decision area of operation
management as this strategy of layout design and strategy involves maximising space
utilization in restaurants rather than focusing on comfort.
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 Supply chain management: Mc Donald's global supply chain supports several location
around global world. Company is using strategy of supply chain diversification for
decision area of operation management. As this strategy consists in getting more number
of suppliers from various regions to decrease various risks. Inventory management: Mc Donald's purpose in inventory management is to minimize
inventory costs while supporting company's operations. Local and regional intermediaries
and distributors co-ordinate with restaurant 's managers to deal their inventory. Maintenance: Mc Donald's outlet managers select maintenance service providers.
Company has certified maintenance providers, as a result Mc Donald's uses maintenance
area of operations management.
 Process and capacity design: Mc Donald's process and capacity design is centred on its
efficiency for cost minimization which supports company's strategies. Process and
capacity design in operations management that deals on maintaining process efficiency
and adequate capacity to fulfil market's demand.
It is evaluated that leaders and managers can uses these factors to improve their
efficiency in operations management in order to fulfil goals and objectives of their company
effectively and efficiently with high level of profitability (Li, Castaño, and Li, 2018) .
TASK 4
P6Assess the factors within environment of business which affect on operational
management and decision making by mangers and leaders
There are several factors that can be included in business environment which create a
severe effect on working activities of leader and manager in operations management of a
company(Adnan and Valliappan, 2019) . In terms of Mc Donald's various factors which creates
impact on business environment of their company in operations management are as follows: Bad quality products and services: Producing poor quality products and services can
discourage customers towards company which can lead to face reap losses. Due to
producing of low quality products company 's brand positioning in markets can be
hampered. The various factors which can lead to manufacture low quality products and
services include unfair trade, unfair rewards given to employees, poor managing sources,
lack of skills and lack of availability of food resources. Leaders and managers can ensure
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that the products and services which are produced are of high and efficient quality so that
it reduces chances of lacking quality products and services. Proud employees: Due to employee having skills which no other employee has will lead
to create proud employees in company(Novak, Breznik and Natek, 2020) . As they tend
to become proud as they cannot be retrenched. Mc Donald's can loose its efficiency
because of having proud employees in their company as they are not able to deal with
their customers effectively and they tend to become more demanding towards company.
Leaders and managers of Mc Donald's can ensure that employees are highly trained with
latest skills so that amount of uncertainty can be reduced in their company. Ethics: It refers to moral responsibilities which a individual follows as a code of conduct
according to their profession so that results can be achieved in positive way(Place and
Vardeman-Winter, 2018). Ethics of company are said to be their rules and code of
conducts so that employees can work according to their rules with efficiency. Leader and
manager of Mc Donald's can reflect a proper transparency with its shareholders which
reflects the ethic of their company and they are able generate higher profits. Social factors: There are various social factor that are faced by various companies in
order to sustain themselves in markets for long run. Social factors basically relates to
society demands that operations that re directly relates and creates an impact of
company's operations. In terms of Mc Donald's company is facing rising disposable
income in their operations that could be taken as an opportunity to grow their business.
As there is a demand of healthy lifestyle trend so it could taken as an opportunity as well
as a threat for their company and their operations. Economical factors: These factors generally pertains and tells about effects if economic
conditions and trends on remote and macro environment of companies. In terms of Mc
Donald's company is facing slow and stable growth in developed countries which is an
opportunity for their company as well as Mc Donald 's is facing slowdown in Chinese
economy that could be recognised as a threat for company.
 Legal factors: These factors relates and defines to various legal regulations that are
impose by governments of different countries that defines and impact legal factors of
companies. In terms of Mc Donald's, company is facing health regulations in their
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