McDonald's: Evaluating Management Practices and Performance

This report delves into the management practices and operational performance of McDonald's, a prominent fast-food chain. It begins by outlining the core aspects of the company's management, including design of goods and services, quality management, process and capacity design, supply chain management, and inventory management. The report then explores alternative management strategies, such as improving employee compensation, offering healthier menu options, and implementing advanced technology. Furthermore, it outlines strategies to boost productivity and overall performance, focusing on quality improvement, business flexibility, and gathering feedback from employees and customers. A detailed implementation plan is presented, encompassing benchmarking, assigning accountability, setting clear targets, allocating funds strategically, and maintaining focus. The report concludes with a discussion on performance metrics, including performance indicators, formal surveys, and rapid appraisal methods, to evaluate the effectiveness of the implemented strategies. The study emphasizes the importance of a comprehensive improvement plan to address organizational challenges within McDonald's.

FOOD SERVICE MANAGEMENT

TABLE OF CONTENT
 Introduction
 Current management practices and operational performance of McDonald's
 Alternative management strategies in order to resolve issues
 Management strategies in order to improve productivity and performance
 Implementation Plan for putting solutions to practices within McDonald's
 Metrics for monitoring and evaluating the plan
 Conclusion
 References

INTRODUCTION
 Food Service Management is basically daily operation of restaurants in order to
prepare and serve different food and beverages.
 There are different staff members that ensures that the customers are satisfied in
order to make business profitable.
 Present study is based on the fast food restaurant McDonald's having its headquarter
in Chicago, US

CURRENT MANAGEMENT PRACTICES
AND OPERATIONAL PERFORMANCE
OF MCDONALD'S
 Design goods and services
 Quality management
 Process and capacity design
 Supply chain management
 Inventory management

ALTERNATIVE MANAGEMENT
STRATEGIES IN ORDER TO RESOLVE
ISSUES
 Better pay to employees
 Offer healthy and balanced choices
 Introduce effective technology for business operations

Management strategies in order to improve
productivity and performance
 Working on Quality
 Have flexibility in business
 Ask employees and customers feedback
on productivity

Implementation Plan for putting solutions
to practices within McDonald's
 Benchmarking
 Assign Accountability
 Break down your targets
 Consider where your funds are allocated
 Create focus

Metrics for monitoring and evaluating the
plan
 Performance indicators
 Formal surveys
 Rapid appraisal method

CONCLUSION
 From the above study it is been concluded that there is a huge diversity with respect
to food service context
 It is very important to have improvement plan in order to overcome organisational
challenges within McDonald's.

REFERENCES
 Raghavendra, A.N. and Nijaguna, G., 2015. Supply chain management in hospitality
industry: impact on service quality in Mcdonald's restaurants, Bangalore. Global
Journal Of Commerce And Management Perspective. GJCMP. 4(2). pp.22-29.
 Cho, M., Bonn, M.A., Giunipero, L. and Divers, J., 2019. Restaurant purchasing
skills and the impacts upon strategic purchasing and performance: The roles of
supplier integration. International Journal of Hospitality Management. 78. pp.293-
303.