McDonald's Food Quality Improvement Project - Operations Management

This project focuses on improving the declining food quality at McDonald's, a major fast-food chain. The project outlines a detailed action plan, beginning with identifying the problem using quality tool analyses. It proposes methodologies like Six Sigma and Just in Time to reduce waste and improve food quality. The plan highlights impacted business functions (procurement, finance, and marketing), ensuring success through regular project monitoring. A comprehensive timeline spanning 14 weeks is provided, detailing activities from team creation to project completion, including stakeholder communication. Evaluation metrics, such as productivity and customer satisfaction, are established to measure the project's effectiveness. The project successfully addresses the need for improved food quality, aiming to restore customer trust and satisfaction. The project includes a communication plan to disseminate information to stakeholders. The project references relevant academic sources.

Operations Management

Table of Contents
PHASE II: PLANNING AND IMPLEMENTATION....................................................................1
1. Identifying methodologies and strategies for making improvement to meet goals.................1
2. Highlighting business functions that will be impacted by action plan and ensuring success
of plan..........................................................................................................................................1
3. Creating timeline for implementing proposed improvement to the problem..........................1
4. Creating communication plan for disseminating action plan to all stakeholders....................2
PHASE III: EVALUATION............................................................................................................3
Evaluating and highlighting metrics used for determining project implementation process......3
REFERENCES................................................................................................................................4

PHASE II: PLANNING AND IMPLEMENTATION
1. Identifying methodologies and strategies for making improvement to meet goals
McDonalds’ food quality is getting worse day-by-day. In order to eradicate this, six
sigma is helpful in removing defects in the product and improving quality of the same in
effective manner (Myerson, 2018). With the help of this, company can reduce wastage and
minimise defects to ensure food quality. Another method can be used is Just in Time. By
implementing this method, McDonalds’ can make analysis of the inventory and only when actual
need arises, then only order food and related raw materials. This can help to minimise wastage.
Apart from it, other strategies and method such as Kanban is not used because any changes by
implementing can create stress and uncertainty in company and affect customer taste as a whole.
2. Highlighting business functions that will be impacted by action plan and ensuring success of
plan
Business functions such as procurement function, finance function and marketing
function (Kakade, Raman & Sharma, 2019). With the change by placing action plan,
procurement function will get impacted because it will place order from raw materials only when
actual requirement would exist. While, finance function will get impacted and then sanction the
amount and get transactions done in company’s books (Shani & Coghlan, 2019). On the other
hand, marketing function would be responsible for showcasing that McDonalds’s is offering
quality food to them to maximise customer attraction. Furthermore, to ensure success of the
action plan, project will be monitored at regular intervals.
3. Creating timeline for implementing proposed improvement to the problem
The timeline for the improvement to the problem has been created and will be completed
in 14 weeks below with various actions listed-
Action Status Priority Start Date End Date
Creating improvement team Complete High 9/17 9/20
Understanding prevailing situation Complete High 9/21 9/25
Identifying problem cause Complete Moderate 9/25 9/30
Identifying and measuring risks In progress High 9/30 10/2
Considering optimum solution In progress Low 10/2 10/5
Feedback from stakeholders Not started High 10/5 10/9
Developing implementation plan Not started Low 10/9 10/30
Obtaining approval Complete Moderate 10/30 11/15
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Implementing plan and reporting
progress In progress Moderate 11/15 11/30
Monitoring results Not started High 11/30 12/12
Confirmation of resolution of
problem In progress Low 12/17 12/20
Project completion Not started High 12/20 12/24
4. Creating communication plan for disseminating action plan to all stakeholders
Communication Plan
Stakeholders Method of
Communication
Frequency Responsibility Notes
Key stakeholders Project kick-off
meeting
At the start of
project
Top management Project schedule,
deliverables,
request for log
Executive of
client
Executive
Steering
Committee
Once in a week Account
Manager
Reviewing
milestones, value
indicators
attained
Client Sponsor Newsletter
through formal
email
Once in a week Project Manager Reviewing status
of project,
change requests
Development
team
Status Meetings Once in two days Project Manager Providing input
for further
meetings with
client sponsor
Client Sponsor:
Key stakeholders
Client
Satisfaction
Survey
At the end of
project
Project Manager
and
Account
Manager
Formally at the
end of phase
The above communication plan will be successfully accomplish the goal as proper
communication between stakeholders regarding quality will be met. Hence, McDonalds’s will be
able to serve in a better manner to its customers with top quality food.
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PHASE III: EVALUATION
Evaluating and highlighting metrics used for determining project implementation process
The metrics that will be used in project implementation process are productivity,
customer satisfaction etc. The productivity metric will be used because it allows assessing the
resources usage is made in effective manner or not (5 Useful Project Management Metrics.
2019). It is used to make comparison of total effort to budgeted effort making direct impact on
bottom line. Moreover, delays in timeline or low performance by workforce or suppliers impacts
this metric. On the other hand, customer satisfaction metric will be used as well. Quality
assurance in case of McDonalds’ is basically customer-focused performance metric.
This will help company to identify whether its customer satisfaction rate is improved
after implementation process or not. It is required that defects should be identified throughout the
project and quality deliverable at the end of it (Kasemsap, 2018). Hence, these two metrics are
chosen for this project. It can be analysed that since action plan will be completed after 14
weeks. The project implementation process will be monitored for next 2 weeks and defects will
be identified and corrected thereof for successful project completion. Thus, it can be said that
food quality of McDonalds’ that is deteriorated will be improved with this project.
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REFERENCES
5 Useful Project Management Metrics. 2019 [Online] Available Through:
<https://www.villanovau.com/resources/project-management/5-useful-metrics/>
Kakade, P., Raman, S. B., & Sharma, R. (2019). U.S. Patent Application No. 10/255,574.
Kasemsap, K. (2018). The roles of information technology and knowledge management in
project management metrics. In Global Business Expansion: Concepts, Methodologies,
Tools, and Applications (pp. 1191-1221). IGI Global.
Myerson, P. (2018). Lean Demand-driven Procurement: How to Apply Lean Thinking to Your
Supply Management Processes. Productivity Press.
Shani, A. B., & Coghlan, D. (2019). Action research in business and management: A reflective
review. Action Research, 1476750319852147.
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