Impact of Diversity on Employee Engagement at McDonalds

This assignment focuses on a research report examining employee engagement at McDonald's, specifically addressing the management of employees from diverse cultural backgrounds and attitudes. The research utilizes multiple-choice, opinion, and scaling questionnaires distributed to both managers and restaurant workers to gather data on various aspects of the topic. Key areas of investigation include the impact of cultural diversity on operational performance, the benefits of hiring employees from diverse cultures, strategies for managing diverse teams, and the challenges faced in this context. The questionnaires explore employee perceptions of workplace issues, benefits of diversity, and organizational strategies for promoting cultural diversity. The analysis of the collected data aims to provide insights into how McDonald's can improve employee engagement and optimize its management methodologies in a multicultural environment, with a focus on the UK restaurants.

Setting of research questionnaires

Table of Contents
DIFFERENT TYPES OF QUESTIONNAIRE............................................................................................3
Multiple Choice.......................................................................................................................................3
Opinion Questionnaire.............................................................................................................................9
Scaling Questionnaire............................................................................................................................12

TITLE: If McDonalds management methodology of managing employees from diverse
cultural ethnicity with diverse attitude towards work lead to better employees’
engagement.
DIFFERENT TYPES OF QUESTIONNAIRE
There are three different types of questionnaires and the questions are in two sets, first are
for the restaurant manager and second are for the restaurant workers. There are 50 sample size
chosen in which 20 are the managers of McDonald and 30 are the restaurant workers. The
different kinds of questionnaire given below:
Multiple Choice
First Set for Restaurant Managers
QUESTIONNAIRE
Q1) What are the benefits of cultural diversity to an organization?
a) Reduced employee turnover
b) Improved creativity
c) Enhanced productivity
Q2) What is the impact of working with group of employees from diver’s cultural ethnicity
with divers’ attitude toward work on performance of McDonald?
a) Arise interpersonal conflicts
b) Enhanced tendency of organizational personnel
c) Miscommunication
Q3) How does the cultural diversity impact on organizational performance?
a) Capability to attract human resources
b) Creativity
c) Organizational flexibility
Q4) According to your opinion, what issues faced through McDonald in managing the
diver’s cultural ethnicity with diverse attitude towards work of employees at workplace?
a) Language and Communication
b) Ethnic and Cultural Differences

c) Gender inequality
Q5) What are different ways you adopt to manage the group of staff members from diverse
cultural ethnicity?
a) Learn regarding different cultures
b) Develop equality and diversity policies
c) Provide diversity training
Q6) According to your opinion, what benefits McDonald can gain from managing diver’s
cultural ethnicity?
a) Improves cultural insights
b) Wider range of skills
c) Improved company reputation
THEME 1: Benefits of cultural diversity
Q1) What are the benefits of cultural diversity to an organization? Frequency
a) Reduced employee turnover 10
b) Improved creativity 4
c) Enhanced productivity 6
a) Reduced employee
turnover b) Improved creativity c) Enhanced
productivity
0
2
4
6
8
10
12
10
4
6
Interpretation: According to opinion of 10 respondents that the main benefit of cultural
diversity is to minimize the employee turnover rate because people from diverse culture are able
to make innovation at workplace. There are 4 respondents which said that cultural diversity is
helpful in improving the creativity at workplace. 6 remaining respondents are agreeing with
increased productivity of company.

THEME 2: Impact of working with group of employees from diver’s cultural ethnicity
with divers’ attitude toward performance
Q2) What is the impact of working with group of employees from
diver’s cultural ethnicity with divers’ attitude toward work on
performance of McDonald?
Frequency
a) Arise interpersonal conflicts 6
b) Enhanced tendency of organizational personnel 6
c) Miscommunication 8
a) Arise interpersonal
conflicts b) Enhanced tendency of
organizational
personnel
c) Miscommunication
0
1
2
3
4
5
6
7
8
9
6 6
8
Interpretation: There are 6 respondents and according to them impact of working with the
group of staff members with diverse cultural ethnicity arise interpersonal conflict at workplace
because people from different backgrounds are working together and they face complexities in
understanding the opinion of each other. There are 6 respondents which are agreeing with
enhanced tendency of organizational personnel. According to 8 respondents that diversity
cultural ethnicity develops miscommunication among the staff members of different
backgrounds.
THEME 3: Cultural diversity impact on organizational performance
Q3) How does the cultural diversity impact on organizational
performance?
Frequency
a) Capability to attract human resources 6
b) Creativity 8

c) Organizational flexibility 6
a) Capability to attract
human resources b) Creativity c) Organizational
flexibility
0
1
2
3
4
5
6
7
8
9
6
8
6
Interpretation: According to view point of 6 respondents that cultural diversity impact on the
organization performance is capability to attract human resources. There are 8 respondents he
said that cultural diversity helps in increase creativity at workplace. 60 respondents are agreeing
with organizational flexibility.
THEME 4: Issues faced through McDonald in managing the diver’s cultural ethnicity
Q4) According to your opinion, what issues faced through McDonald
in managing the diver’s cultural ethnicity with diverse attitude
towards work of employees at workplace?
Frequency
a) Language and Communication 5
b) Ethnic and Cultural Differences 10
c) Gender inequality 5

a) Language and
Communication b) Ethnic and Cultural
Differences c) Gender inequality
0
2
4
6
8
10
12
5
10
5
Interpretation: There are 5 respondents which said that Language and Communication is a
main diver’s cultural ethnicity issues that faced through McDonald because the different
background people have the different communication styles and language. 10 respondents said
that Ethnic and Cultural Differences arises main issues. 5 remaining respondents are agreeing
with the gender inequality issues.
THEME 5: Ways you adopt to manage the group of staff members from diverse cultural
ethnicity
Q5) What are different ways you adopt to manage the group of staff
members from diverse cultural ethnicity?
Frequency
a) Learn regarding different cultures 12
b) Develop equality and diversity policies 6
c) Provide diversity training 2
a) Learn regarding
different cultures b) Develop equality
and diversity policies c) Provide diversity
training
0
2
4
6
8
10
12
14
12
6
2

Interpretation: As per opinion of 12 respondents that learn about the different culture is one of
the effective ways that management of McDonald’s organization adopts to manage group of
employees from that diverse culture. From this, employees can able to support each other and
work for attaining the common objectives. 6 respondents are agreeing with develop equality and
diversity policies. There are 2 respondents and according to them, company needs to provide the
diversity training to staff members so that they can aware regarding the diversity at workplace.
THEME 6: Benefits McDonald can gain from managing diver’s cultural ethnicity
Q6) According to your opinion, what benefits McDonald can gain
from managing diver’s cultural ethnicity?
Frequency
a) Improves cultural insights 10
b) Wider range of skills 5
c) Improved company reputation 5
a) Improves cultural
insights b) Wider range of skills c) Improved company
reputation
0
2
4
6
8
10
12
10
5 5
Interpretation: 10 respondents said that managing the diverse cultural ethnicity helps in
improve cultural insights. 5 respondents are agreed with enhance wider range of the skills at
workplace. 5 remaining respondents are agreeing with improve reparation of an organization.
Second Set for Restaurant Workers
QUESTIONNAIRE
Q1) What are the issues you faced due to your culture in the workplace of McDonald?
a) Workplace bulling
b) Discrimination and Harassment

c) Poor performance
Q2) What are the benefits you get due to culture diversity ethnicity in the workplace of
McDonald?
a) Innovation
b) Wider range of skills
c) Better decision making
Q3) According to you, what are the strategies used by your organization for promoting
cultural diversity at workplace?
a) Organize event and activities
b) Opportunity for writing a blog
c) Development of internal communication channel
Q4) In your opinion, what strategies may be required by your company for managing
culture diversity ethnicity in the workplace?
a) Crete diversity friendly policies
b) Reassess employee benefit
c) Provide diversity training
d) Establish diverse mentorship
THEME 1: Issues you faced due to your culture
Q1) What are the issues you faced due to your culture in the workplace
of McDonald?
Frequency
a) Workplace bulling 10
b) Discrimination and Harassment 10
c) Poor performance 10

a) Workplace bulling b) Discrimination and
Harassment c) Poor performance
0
2
4
6
8
10
12
10 10 10
Interpretation: On the basis of 10 respondents that workplace bulling is a main issue that faced
through the staff members at McDonald’s because of the diverse culture employees. There are 10
respondents which agree with the discrimination and harassment issues faced due to culture in
the workplace of McDonald’s.10 respondents are agree with the poor performance.
THEME 2: Benefits you get due to culture diversity ethnicity in the workplace
Q2) What are the benefits you get due to culture diversity ethnicity in
the workplace of McDonald’s?
Frequency
a) Innovation 12
b) Wider range of skills 10
c) Better decision making 8
a) Innovation b) Wider range of skills c) Better decision
making
0
2
4
6
8
10
12
14
12
10
8

Interpretation: According to view point of 12 respondents that innovation is a main benefit that
employees get due to culture diversity ethnicity in the workplace of McDonald’s. 10 respondents
are agreeing with the wider range of the skills. On the basis of 8 respondents that through
working with the diverse background employees, they can able to take the better decision at
workplace.
THEME 3: Strategies used by your organization for promoting cultural diversity
Q3) According to you, what are the strategies used by your organization
for promoting cultural diversity at workplace?
Frequency
a) Organize event and activities 10
b) Opportunity for writing a blog 15
c) Development of internal communication channel 5
a) Organize event and
activities b) Opportunity for
writing a blog c) Development of
internal
communication
channel
0
2
4
6
8
10
12
14
16
10
15
5
Interpretation: On the basis of 10 respondents that McDonald’s needs to Organize the event
and activities for promoting cultural diversity at workplace. According to viewpoint of 15
respondents that employees can gain the opportunity for writing a blog. There are 5 remaining
respondents which agree with development of internal communication channel.
THEME 4: Strategies may be required by your company for managing culture diversity
ethnicity
Q4) In your opinion, what strategies may be required by your company
for managing culture diversity ethnicity in the workplace?
Frequency
a) Create diversity friendly policies 10

b) Reassess employee benefit 5
c) Provide diversity training 5
d) Establish diverse mentorship 10
a) Create
diversity friendly
policies
b) Reassess
employee benefit c) Provide
diversity training d) Establish
diverse
mentorship
0
2
4
6
8
10
12
10
5 5
10
Interpretation: There are 10 respondents and as per their opinion that McDonald’s needs to
Create diversity friendly policies so that each employee at workplace treated fairly. 5
respondents are agreeing with Reassess employee benefit. On the basis of 5 respondents that
McDonald’s should provide the diversity training to staff members so that they can able to
understand the culture f each other and work together. There are 10 remaining respondents which
agree with establish diverse mentorship.
Opinion Questionnaire
First Set for Restaurant Managers
QUESTIONNAIRE
Q1) According to your opinion, what is the impact of diver’s cultural ethnicity on operation
performance of McDonald’s restaurants?
Q2) What are the benefits organization get from hiring the employees from diverse
culture?
Q3) How does you manage employees from diver’s cultural ethnicity with divers’ attitude
towards work to give better customer satisfaction?
Q4) What are the issues faced by company from divers’ attitude of employees toward