Medical Centre Data Analysis Report: Best Practices and Issues

This report presents a data analysis of three medical centres: Kirkwood, Sycamore, and Broadleaf. It examines various aspects, including surveyed practices, best and worst-performing areas, and patient complaints. The analysis includes bar charts and pie charts to visualize the data. The report identifies Kirkwood Medical Centre as having the best diagnostic facilities, while also highlighting areas needing improvement, such as hygiene in toilets and lounges. Broadleaf Medical Centre struggles with prescription repetition, and Sycamore Medical Centre faces issues with diagnostic services. The report also analyzes the main problems generating complaints, such as poor customer service and communication. Based on the analysis, Sycamore Medical Centre is determined to be the best centre overall. The report concludes with suggestions for medical centre owners and partners to improve diagnostic services and patient interaction. Limitations of data volume and collection are also considered.

Data skill portfolio

Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................1
MAIN BODY..................................................................................................................................1
Bar chart presenting surveyed practices......................................................................................1
Assessment of the best practice in the survey.............................................................................3
Analysis of worst area in the survey............................................................................................3
Formulation of Pie chart to reflect the problems that are generating complaints........................3
Analysis of worst problems that are creating complaints............................................................6
Determination of best medical centre and justification for the selection....................................7
Suggestions to the owners or partners.........................................................................................7
Analysis of limitations of data volume and collection................................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Data analysis is the process of collecting and analysing the information which is sourced
from various resources. It is very important for the researchers to make sure that they are able to
analyse the information properly (Killen, 2017). Present report is based upon data analysis of
medical centres that are Kirkwood, Sycamore and Broad leaf. This assignment will focus on
different topics such as best and worst areas etc.
MAIN BODY
Bar chart presenting surveyed practices
Kirkwood medical centre
Broadleaf medical centre
1

Sycamore medical centre
2

Assessment of the best practice in the survey
The information which was collected for the survey of different medical centres has
facilitated to determine that the best practice was diagnostic facilities of one of the centres. It was
Kirkwood Medical Centre. There are various types of services that are offered by it under this
facility. These are MRI, CT and ECG scan and phlebotomy. The satisfaction level of customers
was very high for this service of the centre and its percentage was 100%. Remaining two centres
which are Broadleaf and Sycamore are required to make improvement in this facility. The
percentage of them for satisfaction of this service is 86% and 11%. They can make improvement
by paying attention towards the quality of the facilities (Li, 2020).
Analysis of worst area in the survey
Kirkwood medical centre: From the data analysis of this medical centre it has been
analysed that worst service which is offered by it to the customers is hygiene of toilets and
lounge. Almost 88% of the customers were dissatisfied with this facility of the centre. It is
essential to deal this worst area as it is affecting the health of patients. It is recommended to the
care centre to be focused with hygiene of these common areas.
Broadleaf medical centre: The worst service which is provided by this centre to the
customers is repetition of the prescription on time. Percentage of unsatisfied customers because
of this service was 93% and it demonstrates that most of the customers are not satisfied with the
prescription. For the medical centre it is vital to make sure that the way in which prescription is
repeated is improved as it is required to provide proper treatment to the patients. It could be
improved by assuring the on time repetition of patient’s prescription.
Sycamore medical centre: With the of gathered data it has been analysed that the
diagnostic services of this centre are worst services. Almost 89% of the customers are not
satisfied with these facilities. It is required to be improved because it may affect the recovery of
patients. In order to improve these facilities, the staff members can make sure that MRI, CT and
ECG scans are managed properly for provide appropriate care to the patients (Pfaff, 2016).
Formulation of Pie chart to reflect the problems that are generating complaints
Kirkwood medical centre
3

Broadleaf medical centre
4

Sycamore medical centre
5

Analysis of worst problems that are creating complaints
Kirkwood medical centre: From the collected information it has been analysed that the
major three problems that are faced by it are poor customer service and public transport,
improper attitude and communication of staff with customers etc. Number of complaints that are
registered for these problems are 87, 72 and 57 respectively and the percentages for all of them
are 19, 16 and 13. It is essential to respond to the issues as it portrays a negative image of
medical centre in front of the customers. It could be improved by makings sure that the level of
communication and services is enhanced by the organisation (Tavana and et. al., 2015).
Broadleaf medical centre: From the gathered information it has been analysed that major
three problems for this care centre are lack of privacy, booking and availability of appointments.
Percentages of complaints for these areas are 14, 15 and 26 and numbers of complaints that were
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registered in context of these services are 129, 132 and 234. These complaints of patients are
required to be responded because it may leave negative impact upon number of patients who are
visiting the centre for acquiring medical services. Improvement in the facilities could be made by
paying attention towards management of privacy and appointments of customers.
Sycamore medical centre: The main issues that are increasing complaints for this
medical centre are misdiagnosis of patients, poor customer service, attitude and communication
of staff. Number of complaints that were registered for these problems are 87, 92 and 82. The
percentage of them are 14, 15 and 13. It is essential for the senior authorities to make sure that
these issues are responded properly as it is required to satisfy the customers. In order to deal with
the problems, the staff members can meet expectations of patients and interact with them
properly (Utanto, Widhanarto and Maretta, 2017).
Determination of best medical centre and justification for the selection
By analysing the collected information for three medical centres it has been determined
that the best centre is Sycamore Medical Centre. The reason for selection of it is that the
satisfaction level of its patients is high as compared to other centres. The best services that are
provided by it to the patients are lack of misdiagnosed patients, availability of parking and
interaction of receptionist. Rest of the two medical centre can achieve benefit by comparing their
services with it so that appropriate changes could be made in policies.
Suggestions to the owners or partners
 The partners in medical centres are recommended to pay attention towards providing best
diagnostic services to the patients as it can facilitate the proper delivery of best facilities
to them.
 It is suggested to the owners to be focused with proper interaction with the patients as it
can help to determine actual requirements of them so that care could be provided to them
accordingly.
Analysis of limitations of data volume and collection
The main challenge which could be faced while collecting information is improper details
shared by the respondents. Due to this, decision making may get affected because when the
information will not be accurate then it may result in formulation of ineffective decisions. It will
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also affect the attainment of all the desired goals that are formulated previously (Yao, Zheng and
Bai, 2015).
CONCLUSION
The above report concludes that data analysis is the procedure which is followed by the
individuals for making sure that the collected information is analysed in systematic manner. In
order to analyse the gathered details charts and graphs could be used that can help to meet all the
research objectives.
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REFERENCES
Books and Journals:
Killen, C.P., 2017. Managing portfolio interdependencies. International Journal of Managing
Projects in Business.
Li, K. and et. al., 2020. A data-driven strategy to forecast next-day electricity usage and peak
electricity demand of a building portfolio using cluster analysis, Cubist regression
models and Particle Swarm Optimization. Journal of Cleaner Production.273.
p.123115.
Pfaff, B., 2016. Financial risk modelling and portfolio optimization with R. John Wiley & Sons.
Tavana, M. and et. al., 2015. A fuzzy hybrid project portfolio selection method using data
envelopment analysis, TOPSIS and integer programming. Expert Systems with
Applications.42(22). pp.8432-8444.
Utanto, Y., Widhanarto, G. P. and Maretta, Y. A., 2017, March. A web-based portfolio model as
the students’ final assignment: Dealing with the development of higher education trend.
In AIP Conference Proceedings (Vol. 1818, No. 1, p. 020063). AIP Publishing LLC.
Yao, J., Zheng, S. and Bai, Z.D., 2015. Sample covariance matrices and high-dimensional data
analysis. Cambridge: Cambridge University Press.
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