Daffodils Health: Policy Change Regarding Medicare Cards - 2017

This document is an announcement from Daffodils Health in New South Wales, Australia, regarding a policy change concerning Medicare cards, effective May 11, 2017. The clinic is implementing this new policy due to concerns about the misuse of Medicare cards and identity theft. The policy emphasizes the importance of patients safeguarding their Medicare card information and requests patients to present their original cards at the billing counter to avail of bulk billing. Patients without their cards at the time of service will be required to pay the full scheduled amount. The clinic provides details on how to obtain estimated bills for those without insurance and offers online forms for submitting necessary information. The announcement also provides contact information and resources for reporting identity theft and suspicious calls, encouraging patients to cooperate with the new measures to prevent fraud and protect their personal data. The document stresses the clinic's commitment to patient care and the importance of maintaining trust and satisfaction among its customers.

To
The patients
Daffodils Health
New South Wales
Australia
Date- 11/5/17
Subject- Current change of the clinic policy regarding the Medicare Cards.
Dear all,
Here at Daffodils Health, we have a commitment for our patients to provide them with
the best quality care. At Daffodils Health, we are always driven by the relationship we
established for more than a decade over, with our patients and families. We recognize comfort,
dignity, self-determination, and self-expression. We respect the individuality of the patients.
We, at Daffodils Health, are proud of our staffs who work with utmost devotion and
professionalism. All of our staff are highly qualified and promotes wellness for our patients.
Daffodils health promotes comfortable care to the patients in a caring environment. We, the
members of Daffodils Health are united by the commitment to our patients. This commitment
bounds us to work together in harmony and collaboration to offer the patients with the best
possible care. Daffodils Health is committed to provide quality care to them who needs it.
Daffodils Health, strives to earn the trust and satisfaction of the patients. Integrity, respect
and collaboration are important to all our team. Daffodils health is an approved clinic, which

comes under the Medicare System. The billing team provides the patients with top-notch service
and guarantees that the payments from the insurance companies and patients happen in timely
manner. The billing team of Daffodils Health is here to help the patients to understand and solve
the problems regarding the bill payment. Daffodils Health provides the Medicare card-holding
patients with Bulk Billing option. By the Bulk-Billing facility, our customers are able to cover a
number of healthcare services enlisted under the Medicare schedule. For years, the Medicare
Cards used the social security number of the recipients. This led to a lot of misuse of the
Medicare Cards.
From this day onwards, Daffodils Health has changed their policy towards the patients as
the Billing team of the clinic is facing with some issues regarding the misusage of the Medicare
cards. Daffodils Health care is concerned about the identity of their patients and request the
patients to not to share the card or the number with anyone. The patients are requested to give the
Medicare Card number only to the doctors apart from the billing counter. Daffodils Health is
requesting the patients to bring their Medicare Cards to avail the bulk billing option. If any
patient is unable to produce the Medicare card at the billing counter at the time of visiting, have
to pay the full scheduled amount at the payment counter. To avoid it, the patients and the family
of the patients are requested to produce the original Medicare Health Card of the patient at the
Billing counter, during the time of billing. Daffodils Health concerns for their avid customers.
We are applying this new policy because of some recent incidents of identity theft with Medicare
Cards. We, the members of Daffodils Health, are requesting the patients with Medicare Cards to
cooperate with us and support us implementing this new policy.
Daffodils Health, also request the patients to be familiar with the system of How
Medicare uses their personal information. If someone suspects identity theft or have lost the

Medicare card, call the Federal Trade Commission. It is a request to the patients, if there are any
uncertain calls about Medicare call the government customer service line [phone]/ (800)
772-1213 and let them know about the call. It is also a request to the customers from the
Daffodils Health to keep a photocopy of your Medicare Card in your Wallet.
Daffodils Health gives a pool of faith to all their patients, with and without insurance.
Daffodils Health provides the patients without Medicare or any private insurance, the estimated
structure of the bill so that the patients can arrange the approximate bill amount. The customers
just have to request an estimate to the billing counter or just have to call our listed number.
Daffodils Health is always at the service of the customers and the competent staffs at the billing
counter would email the estimated details. You can also view the charges at our official website.
Thanks and Regards,
John Doe
Practice Manager
Daffodils Health
New South Wales
Australia
P.S- If any patient is unable to produce the Medicare information or any private insurance
information at the time of the treatment, Daffodils Health requests the patients to use the online
secure form present at the website to submit the relevant information. The patients are requested
to find the relevant details in the website regarding this issue.

Contact Details:
555-555-5555
[e-mail]
New South Wales
Australia
DAFFODILS
We are committed to the patients to provide them with the best possible care. We thrive to maintain our relationship with our
patients. We promise to treat our patients, not only with competent care, but also with dignity and respect. We have a proficient
and qualified medical team and competent registered and enrolled nurses to provide the patients with ultimate healthcare. Our
healthcare team is devoted to the patients and provides them with caring environment (Cancer, 2017).
 Patients availing the Medicare scheme are eligible for bulk billing.
 Patients under the Medicare scheme are requested to produce the Medicare Card to avoid cash
payment.
 The patients are requested to keep their personal Medicare number to themselves. Do not share
your details with anyone.
 The implementation of the new policy will start from the day 11.05.17.
 The management of the clinic has revised the previous policy to fight against the serious crime
of identity theft. The clinic management is providing the information regarding the change of
the policy to the patients through the help desk of the billing counter.
 Keep one photocopy of the Medicare Card in the Wallet.
 Contact the payment section for more details.
 Check our official website for more details. The patients will find the official letter addressed
to them regarding this issue in the official website.
Know the estimated payment:
If you are without insurance, we will provide you with an estimated amount after the services you may
avail in the process. If you are with Medicare or insurance, we will provide you with the details about
how much amount Daffodils health expects from you and the insurance you have. To know the
estimated amount, call our number 5555-5555. You may also fill up our online form. We will calculate
the rest and provide you with the details via email. You can view the pricing chart from the website
and compare it with the emailed estimated charges. You can also contact the business office.
If you are in an emergency situation and you do not have your insurance details
or Medicare Card with you at that time, check our website later and provide the
insurance details and Medicare number online.
Be safe:
Do not disclose your information to anyone other than the payment sector or our
online portal. If you get any suspicious call trying to know about your Medicare
card number, give the government customer service line (633-4277/772-1213) a
call. Keep a photocopy of your Medicare card with you. Fight against the serious
crime of identity theft with us, Daffodils Health.
Contact us:
If you have any question about the bills, either call 5555-5555 or contact the help
desk of the billing section. You can also check our official website to know the
details about billing (Cancer, 2017).
Provide your information:
Specialty of Daffodils Health:
Details about the new policy:
Cancer (2017), cancer, Available at:
http://www.cancer.org.au/get-
involved/events/daffodil-day/
[Accessed on 6 Nov. 2017]