medication care. and giving a proper introduction
assists in building a healthy
relationship between the
healthcare professional and
engaging the client without any
barriers.
Good morning
I would like to go straight to your
case and confirm your details to
verify them. I would like to confirm
your name, date of birth, past
condition, and surgery details.
Patient identification and matching
against records is undertaken in
healthcare settings to avoid risks of
all possible errors. This is in line
with the “Australian Safety and
Quality Framework for Health
Care” (Australian Commission on
Safety and Quality in Healthcare,
2019).
Mrs. Caroline Morris, 3rd of
February 1971
I have learned that you will be
discharged today to stay at home
with a visit from a stoma nurse.
You have also indicated that you
do not want any visit from the
community nurse and you will self-
inject SC meds post-discharge.
As per the “Australian Commission
on Safety and Quality in
Healthcare” (2019) patient
engagement in treatment options
helps in enhancing their health
outcomes.
3

Patient Education on Medication and Ileostomy Care Post-Surgery