Training Needs Assessment Report: Medtronic Company, Australia

This report provides a comprehensive training needs assessment for Medtronic Australia, identifying key performance gaps such as lack of organizational citizenship behavior, inadequate learning environment, improper transfer of training methods, and deficiency in managerial skills. To address these gaps, the report suggests using surveys, observations, customer feedback, and interviews as assessment methods. It emphasizes the importance of evaluating the needs assessment process and highlights potential negative outcomes if the assessment is not properly planned, including low morale, increased job attrition, and reduced revenue. The report recommends that Medtronic focus on employee training to enhance productivity, considering individual skills and potential during the needs assessment process. Ultimately, the goal is to align training programs with the specific needs of the company to improve overall performance and achieve organizational objectives. Desklib provides this and many other solved assignments for students.

Running head: Training Assessment 1
Training and Development Program

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Contents
Introduction......................................................................................................................................3
Identification of performance gaps..................................................................................................4
Justification of chosen method........................................................................................................5
Evaluation of need assessment process...........................................................................................6
Possible outcomes if needs assessment is not properly planned or conducted................................7
Recommendations............................................................................................................................7
Summary..........................................................................................................................................8
References........................................................................................................................................9

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Introduction
Training and development program is necessary for the organization to improve the productivity
of the employee in an adequate manner (Koh, Teh, San & Abdullah, 2017). A need assessment
facilitates a business to attain its objectives as it decreases gap between employee skills and
required skills by the working environment (Ferreira & Abbad, 2013). It assists to outline the
benchmark for deciding value of the training administered. Medtronic Company of Australia is
taken to describe the needs of assessment in which performance gaps will be identified. It is a
global leader in the medical technology, solutions and services that work on saving the lives of
human beings by providing superior quality of care. A need assessment has various methods
which help to evaluate the requirement of training and development program within the
organization. It is necessary for the company to conduct need assessment in an appropriate
manner otherwise it would create obstacles within the organization.

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Identification of performance gaps
It is vital for the company to identify the performance gaps before deciding to conduct the
training and development program within the organization. It can be identified by applying
number of steps such as identify skills needed, evaluate team or individual of the organization,
assess result and create a skill development program. Gap analysis includes the comparison of
actual performance with desired performance. Medtronic has been using the effective quality
deep clinical, therapeutic expertise and skills to prevent from potential obstacles and challenges
that are faced by the healthcare system. The performance gaps are described below in the context
of needs assessment.
Lack of organizational citizenship behaviour
It has been found that Medtronic is facing the issue of lack of organizational citizenship
behaviour. Organizational citizenship behaviour is considered as the concept that every company
want to have but few of them can attain it actually. The employee of the company does not go
beyond task performance and technical proficiency. There is no initial step found by employee to
improve the performance of the company.
Learning environment
Learning environment is vital for the organization because it can enhance the productivity of the
employee (Nda & Fard, 2013). Lack of learning environment can be the cause of low morale of
the employees where they do not understand about accomplishment of the assigned project. It is
the big gap of performance in Medtronic which shows the needs assessment.
Improper transfer of training methods

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Improper transfer of training methods is a gap which creates the adverse situation within the
organization. It presents the needs assessment within the organization because the training is not
to gain the knowledge but to transfer learning into performance. Training transfer is the dynamic
process which requires planning (Sabzian & Gilakjani, 2013).
Lack of managerial skills
There is a lack of managerial skills and critical thinking skills in the manager of the Medtronic
Company. It is necessary for the company to prevent bias and provide equal opportunities to the
employee. It is the major reason to undertake the needs assessment for the organization.
Justification of chosen method
There are a various methods of need assessment that helps to conduct the training program for
the organization. Survey, observation, customer feedback and interviews have chosen to conduct
the needs assessment for Medtronic Company.
Survey
It is an effective approach for identifying the deficiencies in specific areas. For conducting a
survey, a questionnaire is being prepared and circulates among employees of Medtronic. It has
been chosen because it reaches a large number of employees in less time. It is helpful to analyze,
summarize and report of the gathered details. The questions in the survey are focused on the
needs of the employee and the issues which are facing by them within the process of the
organization (RHD Action, 2016).

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Observation
The managers of the training look at the work of the employees in regular working situations.
This observation facilitates to provide enough information on the performance gaps. Medtronic
is the company where numbers of employees are working. It is the process which considers
functional, behavioural and technical aspects at the time of observing. There are various reasons
that being the cause of lack of motivation and encouragement (Ferreira, da Silva Abbad &
Mourão, 2015). Observation is the technique that helps to develop the real data without
interrupting to regular work flow.
Customer feedback
The method of customer feedback is efficient to determine the needs assessment and it facilitates
to know deficiencies of performance. It majorly indicates the improvement areas. Medtronic is
the large company that is connected with huge number of customers. The feedback from them
would be facilitated to know about the area which should be improved for enhancing the
revenues of the company (van den Akker, Branch, Gustafson, Nieveen & Plomp, 2012). This
approach gets valuable insights about the target audiences.
Interviews
An interview is the method that aid to gather data on performance gaps whilst taking with each
employee and group of employees of Medtronic. It can be formal or informal and can be
conducted in easy manner. This method helps to find out the issues within the process of the
company by communicating with employee of Medtronic. It gives immediate feedback and
recognizes performance issues and investigates possible outcomes.

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Evaluation of need assessment process
On completion of each method of needs assessment, it is necessary to evaluate the need
assessment process. It has been evaluated after considering the factors of performance gaps that
there is a need of training and development program in Medtronic Company in Australia as
training is the desired solution. Need assessment process can be evaluated by considering the
Training Suitability Analysis to accomplish the need of improve productivity of the employees.
Training is the solution of many employment problems within the organization. Training is the
solution of reducing the issues in the organization as it helps to increase the productivity of the
employee by making learning environment (Sajeev & Singha, 2016). It increases the managerial
skills and proper transfer of training methods. Satisfied and encouraged employee will increase
the organizational citizenship behaviour. It is necessary for the company to know about the area
where training and development programs are required. These specific areas are described below
in the context of Medtronic Company.
Organizational improvement to improve productivity
Organizational analysis helps to determine the overall approach of the organization to attain the
goals of the company. Medtronic Company has approached various strategies to accomplish the
task within time frame by providing effective quality of services to the customers. The high
authority should conduct the training program in the company as there is a lack of learning
environment (Sajeev & Singha, 2016). It has been found that there are various training programs
conducted in the company with regard to employee training and other management interventions.
Person analysis

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It has been evaluated that particular employee of the company is influenced due to lack of
guidance from the managers. The company should provide the training session to each employee
whether they are old or new ones (Grohmann & Kauffeld, 2013). 360 degree evaluations should
be applied as it is able to recognize the strength and weakness of the employee. Along with that
it identifies the area of improvement in regards to skills, behaviours and competencies. There is a
different need of individuals of the company due to different expectancies and skills (Braun,
Stepleman & Swift, 2016).
Performance improvement
Performance of the employees is important for the growth of the company. The high
performance work system should be implemented by the company to improve the productivity of
the employees. There is a need of training and development program as it provides to them for
increasing their performances and made them perform to their potential (Rothwell, Hohne &
King, 2018).
Work analysis
It has been evaluated that work analysis is able to collect the information about the particular job
function. Managers of the company are belonged to different backgrounds and cultures, which
can raise the issue within the organization in regards different understanding. Training and
development program is essential for Medtronic to initiate a new heart therapy that should
include the most skilled workers who possess proper knowledge and skills about the treatment
procedures (Wilson, 2014).

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Possible outcomes if needs assessment is not properly planned or conducted
Medtronic Company has to face adverse situation in case of improper planning of need
assessment as it is the critical part for conducting the training within the organization. The
possible outcomes are low morale within the organization, increasing rate of job attrition, less
revenue and lack of decision making. It has been found that the specific need of the Medtronic
Company to increase the productivity of the employees in an appropriate manner which can be
done by conducting training program. Need assessment is essential process to identify the gap of
performance if it is not conducted in proper manner than it would be difficult to analyze the area
for improvement within the organization (Baker, 2015). There are number of employees working
with Medtronic Company to provide the health best quality deep clinical, economic and
therapeutic expertise and skills to address the complex issues. They will get discouraged due to
improper planning of need assessment because it is integral for assessment to identify the real
area to improve. For instance, if need assessment finds the need of improvement in infrastructure
of Medtronic Company and various steps take in order to remove issues regarding infrastructure
while it is not the issue. It will lead company in to adverse situation because steps of
improvement will be taken on wrong identification of need which increase the rate of attrition
and reduce the revenue of the company. It will reduce the decision making process and if
accurate and timely information is not available, then employees of Medtronic Company making
decision will have to depend on incomplete pictures (Data-driven Aid Logo, 2016).
Recommendations
It is recommended to Medtronic Company that training program is the effective process to
improve the productivity of the employees. Training has various advantages which can be
benefitted to the organization in order to reduce the obstacles of the company. Need assessment

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is the systematic process to recognize the gaps between current condition and desired condition
that is why it should be implemented with great approach so that need of the organization can be
identified in an appropriate manner. It is not compulsory that every employee has same skills so
need assessment should be conducted by considering the different values and skills of the
employee. According to Data-driven Aid Logo, (2016), once the origin reason of a performance
gap is decided and the solution is training then instructional objectives obtain from the
organizational, individual or operational needs recognized in the assessment. It should be done
by keeping different values, skills and potential of the employees in the mind so that incorrect
need assessment do not lead organization into adverse situation. Company need to focus on
increasing the productivity of the employee as it is the need and specific area to improve which
may impact other area. Employees of the company should be guided in an adequate manner so
that they do not get confused and discouraged due to lack of understanding about the task.
Summary
From the above discussion, it can be summarized that need assessment is vital to conduct before
implementing training program in the organization; it helps to find out the need and specific area
of the company in order to improve them by conducting training program. Medtronic Company
has been chosen to conduct the need assessment process so that need of the company can be
revealed. It has been evaluated that the process of need assessment should be cleared on specific
need. Various methods have been mentioned for the need assessment such as survey, interviews,
customer feedback and observations. Need assessment process has been evaluated by
considering the Training Suitability Analysis to accomplish the need of improve productivity of

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the employees. The reasons have been emphasized in case of improper planning of need
assessment.

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References
Baker, E. (2015). The potential impact of positive organizational behavior on the library working
environment: An introduction for library administrators. In Library staffing for the
future (pp. 1-28). Emerald Group Publishing Limited.
Braun, K., Stepleman, L., & Swift, S. (2016). Development of a Needs Assessment Tool to
Guide Surgical Training. Obstetrics & Gynecology, 128, 59S.
Data-driven Aid Logo, (2016). Why needs assessments are so very important. Retrieved from:
http://datadrivenaid.org/2015/04/why-needs-assessments-are-so-important/.
Ferreira, R. R., & Abbad, G. (2013). Training needs assessment: where we are and where we
should go. BAR-Brazilian Administration Review, 10(1), 77-99.
Grohmann, A., & Kauffeld, S. (2013). Evaluating training programs: Development and
correlates of the questionnaire for professional training evaluation. International Journal
of Training and Development, 17(2), 135-155.
Koh, S. Y., Teh, B. H., San, O. T., & Abdullah, A. (2017). The impacts of physical,
psychological, and environmental factors on employees job satisfaction among public
accounting professionals in malaysia. IMC 2016 Proceedings, 1(1).
Nda, M. M., & Fard, R. Y. (2013). The impact of employee training and development on
employee productivity. Global Journal of Commerce and Management Perspective, 2(6),
91-93.