Meeting Personal Support Needs: Case Studies and Questions Analysis

This assignment comprehensively addresses the multifaceted aspects of meeting personal support needs within a healthcare context. It begins with a table of contents and then proceeds to answer questions related to physical, sensory, and emotional needs of patients, emphasizing the importance of providing quality services and ensuring patient safety. The assignment includes case studies that delve into practical scenarios, requiring consideration of patient needs and outlining appropriate actions. It explores risk management, strategies for identifying client preferences, and the significance of staff training and equipment safety. The document also covers reporting protocols, handling changes in patient conditions, and maintaining patient dignity, with a focus on documentation and organizational responsibilities, including duty of care and work safety. The assignment concludes with a discussion on manual handling tasks, ensuring both staff and client safety, and strategies for managing risks in various situations.

Meet personal Support
Needs

Table of Contents
QUESTION -2 ................................................................................................................................4
QUESTION 6...................................................................................................................................4
QUESTION 7 ..................................................................................................................................4
QUESTION 8...................................................................................................................................4
CASE STUDY – 1...........................................................................................................................4
CASE STUDY -2.............................................................................................................................5
QUESTION 9...................................................................................................................................5
QUESTION 10.................................................................................................................................5
QUESTION 11.................................................................................................................................5
QUESTION 14 ................................................................................................................................6
QUESTION 15 ................................................................................................................................6
QUESTION 16.................................................................................................................................6
QUESTION 17.................................................................................................................................6
QUESTION18 .................................................................................................................................7
QUESTION 19 ................................................................................................................................8
QUESTION 20.................................................................................................................................8
QUESTION 21 ................................................................................................................................8
QUESTION 22.................................................................................................................................8
QUESTION23 .................................................................................................................................8
QUESTION 24.................................................................................................................................9
QUESTION 25.................................................................................................................................9
QUESTION 26.................................................................................................................................9
QUESTION 27.................................................................................................................................9
QUESTION 28...............................................................................................................................10
QUESTION 38 ..............................................................................................................................11
QUESTION 39...............................................................................................................................11
QUESTION 40...............................................................................................................................12
QUESTION 41...............................................................................................................................12
QUESTION 42...............................................................................................................................12

QUESTION 43...............................................................................................................................13
QUESTION 44 ..............................................................................................................................14
QUESTION 45 ..............................................................................................................................14
QUESTION 46...............................................................................................................................15
QUESTION 47...............................................................................................................................15
END OF ASSESSMENT...............................................................................................................16
TASK 1 – Question 1 ...............................................................................................................16
TASK 1-Question 2...................................................................................................................16
TASK 1-Question 3...................................................................................................................16
TASK 1-Question 4...................................................................................................................16
REFERENCES..............................................................................................................................17

QUESTION -2
Equipment Features Functions Safe use
1 Wheelchairs Easy for patients
to move
Promote mobility Anyone can
handle
2 Walking for
ramps
Comfortable Easy for old age
people
Persons can walk
an well as use
wheelchairs.
QUESTION 6
Physical needs can be proper rest, relief of pain, personal hygiene, good nutrition, oral and
mouth care. Provide good quality services and take care of patients. Safety and security of
patients is also important (Bryson, 2017).
QUESTION 7
Sensory needs refer to sight, smell, hearing, taste and touch. If someone has listening issue then
checking and improving the listening environment.
QUESTION 8
a) Physical needs are water, food, air, shelter and clothing.
b) Patients need good environment in the hospital so that they can feel relax and get well soon.
c) Actions to take are, provide a weighted lap pad, cushion or other tools that are helpful, provide
earplugs to help patients with noise sensitivity.
CASE STUDY – 1
Needs How did you consider their
needs
Actions to take

It will require a lot of efforts to
assist a dinner with blind.
They require good food which
smell and taste is good. They
will get fresh air.
Serve them quality food and
taste of food should be
according to the choice of
patient.
One should properly take care
of person who is blind, serve
them and make them happy.
CASE STUDY -2
Sensory/ physical/ both How did you consider their
needs
Actions to take
The person will want to walk
at beautiful places, get fresh
air and enjoy.
I will take them to some place
where they will feel relax and
can feel beauty of life.
In this case good arrangement
should be made so that they
can enjoy their life. I will
motivate them to be strong and
do not feel weak.
QUESTION 9
A client is allowed to task risk so that they can get well soon and enjoy their life instead of
feeling weak and dull. If he/she will not take initiative then may be their health get affected.
QUESTION 10
List three risk of client
1 Impaired balance
2 Reduced muscle strength
3 Visual impairment
I will not take step against organizational protocol. I will make her feel relax and comfortable so
that she can eat food , give medicines to improve her health. She can suffer many problems if she
will not eat food on time.

QUESTION 11
Strategies to identify clients preference
1. Conduct surveys
2. Social media analytics
strategies to ensure clients have input into their care in positive way
1. Share decisions and help each other
2. Use open ended questions and ask people to respond
Strategies to confirm level of participation in meeting needs
 Review and read care plan again
 Encourage independence
QUESTION 14
Staff are required in preparing equipments and aids in safe manner to provide support to clients
because sometimes patients need help from someone. Staff members help in using equipments
like, wheelchairs or walking on ramps. Members give physical support to clients as feel relaxed
(Morgan and et.al., 2018).
QUESTION 15
Staff can access risk when providing support to clients as patients share their problems with staff
when they are moving patients from one place to another, handling trolleys and wheelchairs. It is
important to have identified risk because it is easy to solve the problems and solutions can be
find. Better strategies can be made or improvements in policies can be done to satisfy needs of
clients (Spetz and et.al., 2019).
QUESTION 16
Difficult areas of client service delivery:
1. Physical or health status
2. Family circumstances
3. Cultural or beliefs

QUESTION 17
Whom to report for routine or complex problems
I will report to senior doctor regarding problem that is faced by Mrs. Michael. Due to age issue
may be she is suffering such issues but it can be complex problem. Some clients are their who
did not like the environment and they feel uncomfortable.
Specific information for routine or complex problems
Identify what is the problem and whether it is a serious issue or not. Try to find alternatives for
solving the problem, evaluate and select the best alternatives from them. Finally, implement the
selected solutions to handle the problem (Thunberg and Källström, 2018).
QUESTION18
Change noticed Major Minor How would you act on
the situation and report
The person has an
itchy rash all over their
back
I will give some
effective medicines
and cream to apply.
The person will feel
relax and report to
senior person.
The person's family
are on holiday
In this situation when
person family is on
holiday, then whole
responsibility lies on
the staff and hospital.
Extra care is required
to client.
The person is having
difficulty with the
buttons on their
clothes
In this provide them
clothes which are
comfortable for them
and they feel relax and

report to
administration
department.
The person says they
do not feel hungry
today
I will tell to doctor to
check them why they
are not feeling hungry.
It is important to eat
healthy food for
patients.
QUESTION 19
Reasons for possible change:
1. To build natural support such as, community group or friendships.
2. Clarify choices for pathways
3. Identify opportunities for future growth.
QUESTION 20
Staff should be alert all the time and identify the sign that indicate about the health of client.
There are many signs that helps in determining whether patient is feeling good or not. Different
signs may be, anxiety around or avoiding some specific events, behaviours of concern, change in
eating habits, communication style changes, crying etc.
QUESTION 21
Changes in health that occur when providing personal care:
1. Patients can share views
2. Feel relax and comfortable
3. Get well soon as there will be no problem
4. Feel good as receiving better treatment from others

QUESTION 22
1. Cannot hold small item
2. Decreased upper body strength
3. Unable to do up buttons on their clothing when they used to dress themselves
QUESTION23
Situation Process change Aids change
Cannot hold small item They should get good
treatment by experienced
doctor.
They can suffer bigger
problem in future because it is
not good sign.
Decreased upper body strength In this patients should be given
healthy medicines and make
them feel comfortable.
Due to decrease in upper body
strength client may get more
weak, affect by more diseases.
Unable to do up buttons on
their clothing when they used
to dress themselves
In this situation clothes or
dresses should be made with
no buttons, which will be
comfortable for them to wear.
Due to this problem their
bandages may be removed.
QUESTION 24
JOAN'S worker should answer that necessary steps are being taken by staff members for
improving health of Joan. He should not disclosed Joan's personal history because worker from
different section is not having any right to ask about someone's problem. Joan want personal care
and social outings which should be kept private and this is against protocols to ask about
someone.
QUESTION 25
1. There are some protocols of hospital which is to be followed by staff members. Joan's
support workers should maintain dignity when examined by health professionals as they
know better and may lead to bad impact on health of Joan.

2. Telling everyone about health issues of Joan may lead to negative impact on other
patients as they will feel that equal treatment is not given.
QUESTION 26
Support worker of Joan should maintain dignity while giving bed bath by wash one side of body
from head to toe and then same on the other side. Put the towel while wash is completed and
cover with blanket all time. Proper care should be given so that Joan can get good as soon as
possible.
QUESTION 27
Information in progress notes:
1. Details of healthcare professional record.
2. Clinical status of patient
3. Details of witness if there.
4. Name,date and time.
QUESTION 28
According to my opinion documents must be stored and kept safely to reduce the risk in future. It
is important to store documents so that there will be less chances of stolen or getting lost of
documents. As all the personal information of clients are recorded and it is essential to keep them
safe, private details related to health issues should not be leaked outside. In today's world details
can be recorded with the help of computers, in that set security passwords or some sioftwaresso
that information can be safe.
Body system Major functions of
process
Main organs or
structures
Examples of issues
Digestive Breakdown of food
into small molecules
Stomach, mouth, small
intestine, large
intestine
Gastrectomy,appendict
is,peritonitis,diarrhoea,
colostomy
Increased blood
pressure
transport Heart,blood, blood
vessels(veins, arteries
Angiogram,
hypertension, anaemia,

and capillaries) haemorrhage
lymphatic Absorption of fatty
acids
Bone marrow, spleen,
tonsils
Tonsillectomy,
splenomegaly,
lymphoma,autoimmun
e
Musculoskeletal
system
Support, protection The bones and joints Fibula, osteoporosis,
vertebral, dislocation,
arthroscopy
respiratory Help in breathing Lungs, mouth, nose,
windpipe, voice box.
Asthma, lung cancer,
pleural effusion,
chronic obstructive
pulmonary disease
senses Help in
smelling,testing,
listening, feeling.
Nose, ear, eyes, tongue
and body.
Blindness, deafness,
glaucoma, ptosis,
cataracts,sensory
processing disorder.
Urinary system Filter blood and create
urine as a waste by
product.
Kidneys, uterus,
bladder, urethra
Enuresis, cystitis,
urologist, haematuria
integumentary Protects body's
internal living tissues
and organs
Skin, hair, nails, and
exocrine glands.
Dermatitis, epidermis,
cryotherapy, topical,
melanoma
QUESTION 38
TERM Organisational application Example
Duty of care It is duty of staff to prevent
clients from harm or injury.
It is the responsibility of
personal support care to

provide good treatment to
clients and avoid injury or
harm.
Dignity of risk It is a concept according to
which people should have
freedom to take decisions.
As personal support I can take
decisions which are beneficial
for the health of clients.
Work, health and safety All the employees should work
properly, take care of health of
patients and take care of their
own safety.
It is the duty of personal
support care person to properly
treaty the patient and they
should feel comfortable.
QUESTION 39
OWN SAFETY
1. Pull the load according to the ability of individual person, otherwise it may lead to stress
to the person.
2. Staff can use equipment or aids for moving clients from one place to another.
CLIENT SAFETY
1. organise the work so that amount of bending or twisting is reduced.
2. Cool down after loading heavy work and take some rest for sometime.
QUESTION 40
b)
d)
e)
f)
QUESTION 41
When carrying manual handling task it is the responsibility of organisation to ensure that staff
are working within work heathy and safety requirements. They should check the capabilities of
individual person, characteristics of load, identify layout of environment. The employer is