Melbourne Education Institute: BSBLDR402 Workplace Relationships Tasks

This document presents a student's completed assessment tasks for the BSBLDR402 unit, focusing on leading effective workplace relationships. The assessment includes various tasks designed to evaluate the student's understanding and application of key concepts. Task 1 involves answering written questions on positive and negative workplace behaviors, and the impact of workplace culture on business performance. Task 2 requires reviewing customer service, researching best practices, identifying training opportunities, and participating in a role-play. Task 3 involves answering case study questions and participating in a role-play about managing workplace difficulties. Finally, Task 4 focuses on identifying a suitable network, reporting on the network, and participating in a networking activity. The document includes cover sheets, instructions, and checklists for each task, providing a comprehensive overview of the assessment requirements and the student's responses. The student provides examples of positive and negative workplace behaviors, explains the importance of a positive workplace culture, and addresses other related topics within the provided questions.

Student Id: ______________________
Student Name: ____________________
Melbourne Education Institute 5740
RTO Number: 45054 CRICOS Number: 03673A
Student Assessment Tasks
BSBLDR402 Lead effective workplace relationships
Student Id: ______________________
Student Name: ____________________

BSBLDR402 Lead effective workplace relationships Student Assessment Tasks
BSBLDR402 Lead effective workplace relationships Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
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BSBLDR402 Lead effective workplace relationships Student Assessment Tasks
Table of Contents
Table of Contents................................................................................................................................2
Assessment Information......................................................................................................................3
Assessment Instructions......................................................................................................................4
Student Assessment Agreement..........................................................................................................5
Assessment Task 1 Cover Sheet..........................................................................................................6
Assessment Task 1: Written Questions...............................................................................................8
Assessment Task 1 Instructions..........................................................................................................9
Assessment Task 1 Checklist............................................................................................................11
Assessment Task 2 Cover Sheet........................................................................................................12
Assessment Task 2: Effective workplace relationships project........................................................13
Assessment Task 2 Checklist............................................................................................................16
Assessment Task 3 Cover Sheet........................................................................................................17
Assessment Task 3: Managing workplace difficulties project..........................................................18
Assessment Task 3 Instructions........................................................................................................19
Assessment Task 3 Part B Meeting Instructions...............................................................................20
Assessment Task 3 Checklist............................................................................................................21
Assessment Task 4 Cover Sheet........................................................................................................22
Assessment Task 4: Networking project...........................................................................................23
Assessment Task 4: Instructions.......................................................................................................24
Assessment Task 4 Checklist............................................................................................................25
BSBLDR402 Lead effective workplace relationships Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
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BSBLDR402 Lead effective workplace relationships Student Assessment Tasks
Assessment Information
The assessment tasks for BSBLDR402 Lead effective workplace relationships are included in
this Student Assessment Tasks booklet and outlined in the assessment plan below.
To be assessed as competent for this unit, the student must complete all of the assessment tasks
satisfactorily.
Assessment Plan
Assessment Task Overview
1: Written Questions Students must answer all questions correctly.
2: Effective workplace relationships
project
Students must review customer service provision,
research best practice customer service practices,
identify potential training opportunities and
communicate information and ideas at a role-play
meeting with their team.
3: Managing workplace difficulties
project
Students must answer case study questions and then
prepare for and participate in a role-play about
workplace difficulties.
4: Networking project Students must identify a suitable network, report on the
network and participate in, and report on a network
activity.
Assessment Preparation
Please read through this assessment thoroughly before beginning any tasks. Ask your assessor for
clarification if you have any questions at all.
When you have read and understood this unit’s assessment tasks, print out the Student Assessment
Agreement. Fill it out, sign it, and hand it to your assessor, who will countersign it and then keep it
on file.
Keep a copy of all of your work, as the work submitted to your assessor will not be returned to you.
Assessment appeals
BSBLDR402 Lead effective workplace relationships Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
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BSBLDR402 Lead effective workplace relationships Student Assessment Tasks
If you do not agree with an assessment decision, you can make an assessment appeal as per your
RTO’s assessment appeals process.
Students have the right to appeal the outcome of assessment decisions if they feel they have been
dealt with unfairly or have other appropriate grounds for an appeal.
Additional Resources
The following resources will be given to you before you begin each Assessment Task.
Assessment Task 2
 Agenda Template
Assessment Task 4
 Networking Report Template
BSBLDR402 Lead effective workplace relationships Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
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BSBLDR402 Lead effective workplace relationships Student Assessment Tasks
Assessment Instructions
Each assessment task in this booklet consists of the following:
Assessment Task Cover Sheet
This must be filled out, signed and submitted together with your assessment responses.
If you are submitting hardcopy, the Cover Sheet should be the first page of each task’s submission.
If you are submitting electronically, print out the cover sheet, fill it out and sign it, then scan this
and submit the file.
The Assessment Task Cover Sheet will be returned to you with the outcome of the assessment,
which will be satisfactory (S) or unsatisfactory (U). If your work has been assessed as being not
satisfactory, your assessor will include written feedback in the Assessment Task Cover Sheet
giving reasons why. Your assessor will also discuss this verbally with you and provide advice on
re-assessment opportunities as per
Your RTO’s re-assessment policy.
Depending on the task, this may include
 Resubmitting incorrect answers to questions (such as short answer questions and
case studies)
 Resubmitting part or all of a project, depending on how the error impacts on the
total outcome of the task
 Redoing a role play after being provided with appropriate feedback about your
performance
 Being observed a second (or third time) undertaking any tasks/activities that were
not satisfactorily completed the first time, after being provided with appropriate feedback.
Assessment Task Information
This gives you:
 A summary of the assessment task
 Information on the resources to be used
 Submission requirements
 Re-submission opportunities if required
Assessment Task Instructions
These give questions to answer or tasks, which are to be completed.
Your answers need to be typed up using software as indicated in the Assessment Task Instructions.
BSBLDR402 Lead effective workplace relationships Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
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Copy and paste each task’s instructions into a new document and use this as the basis for your
assessment task submission. Include this document’s header and footer.
If you are submitting electronically, give the document a file name that includes the unit
identification number, the task number, your name and the date.
Checklist
This will be used by your assessor to mark your assessment. Read through this as part of your
preparation before beginning the assessment task. It will give you a good idea of what your
assessor will be looking for when marking your responses.
BSBLDR402 Lead effective workplace relationships Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
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BSBLDR402 Lead effective workplace relationships Student Assessment Tasks
Student Assessment Agreement
Make sure you read through the assessments in this booklet before you fill out and sign the
agreement below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
Have you read the assessment requirements for this unit?  Yes  No
Do you understand the requirements of the assessments for this unit?  Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any specific needs that should be considered?  Yes  No
If so, explain these in the space below.
Do you understand your rights to re-assessment?  Yes  No
Do you understand your right to appeal the decisions made in an assessment?  Yes 
No
Student name
Student number
Student signature
Date
Assessor name
Assessor signature
Date
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Assessment Task 1 Cover Sheet
Student Declaration
To be filled out and submitted with assessment responses
 I declare that this task is all my own work and I have not cheated or plagiarised the
work or colluded with any other student(s).
 I understand that if I If I am found to have plagiarised, cheated or colluded, action will
be taken against me according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these
assessment tasks.
Student name
Student ID number
Student signature
Date
Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has
been carried out according to the required assessment procedures.
Assessor name
Assessor signature
Date
Assessment outcome S NS DNS Resubmission Y N
Feedback
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Student result response
 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature
Date
A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
BSBLDR402 Lead effective workplace relationships Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
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Written answer question guidance
The following written questions use a range of “instructional words” such as “identify” or
“explain”, which tell you how you should answer the question. Use the definitions below to assist
you to provide the type of response expected.
Note that the following guidance is the minimum level of response required.
Analyse – when a question asks you to analyse something, you should do so in in detail, and
identify important points and key features. Generally, you are expected to write a response one or
two paragraphs long.
Compare – when a question asks you to compare something, you will need to show how two or
more things are similar, ensuring that you also indicate the relevance of the consequences.
Generally, you are expected to write a response one or two paragraphs long.
Contrast – when a question asks you to contrast something, you will need to show how two or
more things are different, ensuring you indicate the relevance or the consequences. Generally, you
are expected to write a response one or two paragraphs long.
Discuss – when a question asks you to discuss something, you are required to point out important
issues or features, and express some form of critical judgement. Generally, you are expected to
write a response one or two paragraphs long.
Describe – when a question asks you to describe something, you should state the most noticeable
qualities or features. Generally, you are expected to write a response two or three sentences long.
Evaluate – when a question asks you to evaluate something, you should do so putting forward
arguments for and against something. Generally, you are expected to write a response one or two
paragraphs long.
Examine – when a question asks you to examine something, this is similar to “analyse”, where you
should provide a detailed response with key points and features and provide critical analysis.
Generally, you are expected to write a response one or two paragraphs long.
Explain – when a question asks you to explain something, you should make clear how or why
something happened or the way it is. Generally, you are expected to write a response two or three
sentences long.
Identify – when a question asks you to identify something, this means that you are asked to briefly
describe the required information. Generally, you are expected to write a response two or three
sentences long.
List – when a question asks you to list something, this means that you are asked to briefly state
information in a list format.
Outline – when a question asks you to outline something, this means giving only the main points,
Generally, you are expected to write a response a few sentences long.
Summarise – when a question asks you to summarise something, this means (like “outline”) only
giving the main points. Generally, you are expected to write a response a few sentences long.
BSBLDR402 Lead effective workplace relationships Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
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BSBLDR402 Lead effective workplace relationships Melbourne Education Institute RTO Number: 45054 CRICOS Number: 03673A
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