Workplace Scenarios Case Study: Mental Health Unit CHCMHS001

This case study delves into two workplace scenarios concerning mental health issues. The first scenario involves an email from a worker to a client with schizophrenia, addressing weight gain, lethargy, and behavioral changes, offering advice and support. The second scenario presents a question-and-answer format, exploring the rights and responsibilities of a client with Autism Spectrum Disorder (ASD) and their service provider, including complaint procedures, potential risks, and monitoring methods. The case study also includes a complaint letter to a service-providing agency, detailing dissatisfaction with service quality. Furthermore, it outlines qualitative and quantitative methods for monitoring advocacy, along with review strategies and feedback mechanisms. The document also considers situations where supervisor or colleague suggestions can improve the client's health, supported by a bibliography of relevant sources.

Workplace Scenarios
Student Details
6/15/2019

WORKPLACE SCENARIOS
Scenario 1 (Email to David)
Hello David Thompson,
It is to inform you that in a recovery program by Mental Illness Fellowship of
Queensland (MHFQ) I am your worker in the partners. In simple works, I am an expert that is
appointed through MHFQ program for discussing your problem and finding cures for it. I am
well aware of the problem you are facing right now that is Schizophrenia and its side effects. I
also have treated many patients with the same disease and similar side effects. Most people
consider Schizophrenia as a big problem, however, it is not that big if it is detected and cured in
the early stage. It is the mental disorder in a person about his thinking regarding their feelings,
behaviors and the way of thinking (Boyle, 2014).
As you have gained weight as well as feeling lethargic, it is your duty to feel good for
yourself. Due to this, your behavior is also not desirable towards your family and others as you
are getting verbally aggressive gradually (Bölte, Westerwald, Holtmann, & Freitag, 2011). Try to
do things what you like with your family members. The increased weight is in your hands, it may
take some time to reduce it. However, you defiantly can reduce your weight as much as you
want. These things can only be possible if you feel good and happy for yourself as well as for
your family. Other may or may not be thinking about your weight gain, however by not going to
your college you are defiantly harming your studies as well as giving others a chance of
comment on you (Laursen, 2011).
The people present around you do not have any authority of taking your decisions or can
claim that what you can and cannot wear, or how you can and cannot look. It is your life as well
as your body you have to respect yourself, and then only others can respect you. Moreover, it is
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WORKPLACE SCENARIOS
good to be fit and healthy for long and productive life, so while continuing to go to college you
can also join some weight reducing centers or can start cardio exercises, which will help you
gradually in the reduction of your weight (Sekar, Bialas, Rivera, & Davis, 2016). I have been in
this profession for such a long time and like to contact as well as solve different quires of my
patients. It is advised to you to kindly think upon the factors that I have told you and trust me
with your information that it will be kept confidential (Frith, 2014).
Thanks & Regards
Scenario 2 (Question and Answers)
a) In the given situation here are the following rights and responsibilities of Brandon and his
Service Provider:
Brandon: Should provide a safe environment, compensate for provided services, follow
every rule of the contract between client and service provider, should not abuse his power, etc.
Service Provider: Work with the utmost care, no delay or unnecessary breakouts in service
facilities or contract with the client, take service feedbacks in order to improve services, etc
(Gold, Oire, & Fabian, 2012).
b) Brandon should complain about the things to higher authorities or the state’s human
development council. In order to report it, Brandon should directly approach the officials of
that service providing company and discuss his matters. Still, they ignore his plea then he
can write a complain letter to human ministry or development council of the respective
country and ask for settlement against that service providing agency.
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WORKPLACE SCENARIOS
c) Brandon should identify and understand his rights against that service-providing agency.
One can help Brandon by providing him detailed knowledge about the requirements and
facilities written in the contract that is made between him and that service providing
company, due to that he can understand all of his rights. One can also help him by stating
him various situations in which his rights and promised are broken by that service providing
company (Gantman, Kapp, Orenski, & Laugeson, 2012).
d) Two potential risky situations might be:
 Brandon might have to face the situation where the service provider may skip
providing services to Brandon for one or more days.
 A lawsuit between the company and Brandon may lead to the risk of forceful exit
of Brandon from his current unit (Lloyd, MacDonald, & Lord, 2013).
In this way, the dignity of Brandon might be at risk and it can be protected by a powerful
collective bargaining and reconciliation process.
e) To,
The Authority Service-Providing Agency
Subject: Complaint Letter
Respected Authority,
It is to inform you that I am Brandon Bickerton, living in one of the units provided by
your company. I am suffering from Autism Spectrum Disorder and my age is 41 years. I
would like to inform you about your goals, services as well as the methods you have adopted
to achieve them. Your goal of providing facility services to disabled people is a very
productive and efficient goal, however, the methods your company is taking in order to
achieve those goals are not satisfactory enough. Your employees also do not have the
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WORKPLACE SCENARIOS
manners of talking with the client (Gold, Oire, & Fabian, 2012). I want to complain that your
agency is not providing me the facility services for appropriate hours due to this; I am facing
so many problems. So I request you kindly work on this issue and bring ethical practices in
your services, otherwise, I may take legal actions against your company.
Thank you, Brandon Bickerton
f) Monitoring
 Qualitative Method
The extent to which advocacy is involved in the service providing mechanism can be
monitored with all qualitative means of the performance of service providers and the service
itself.
 Quantitative Method
Advocacy process can be monitored with the help of various quantitative measures that can
be used to calculate the extent to which the expression of views and concerns of other person is
taken care off (Lloyd, MacDonald, & Lord, 2013).
Reviewing
 Meta-Analysis
During and after the advocacy process the performance of service providers can be
reviewed with the help of Meta-analysis of quantitative monitored measures (Gold, Oire, &
Fabian, 2012).
 Systematic Review
In this type of review, the systematic analysis of performance and its different variables can
be reviewed easily and effectively.
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WORKPLACE SCENARIOS
Feedbacks
 Participative Feedback
In and after the advocacy process the feedback of the process can be collected by
becoming the actual part of the process, in this way time-to-time many minor feedbacks can also
be collected (Bölte, Westerwald, Holtmann, & Freitag, 2011).
 Conduct Survey
At the end of the process, a complete survey can help in collecting feedbacks.
g) Name of the required methods are given below:
 Experimental Observation
 Screening Experimental Results
 Participative Performance
 Informative Communication
h) In order to improve the health of Brandon here are some situations where the suggestion of
supervisor or collogue can be taken into consideration (Gantman, Kapp, Orenski, &
Laugeson, 2012).
 Situation 1: When the review reports are formed in order to get personal appraisal
the psychiatrist needs to consult his supervisor in this way the improvements in
Brandon can also be analyzed.
 Situation 2: At brainstorming meetings and at informal meetings in the
organization, the psychiatric can present his topic in front of his colleagues and
get a suggestion as per the results.
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WORKPLACE SCENARIOS
Bibliography
Bölte, S., Westerwald, E., Holtmann, M., & Freitag, C. (2011). Autistic Traits and Autism
Spectrum Disorders: The Clinical Validity of Two Measures Presuming a Continuum of
Social Communication Skills. Journal of Autism and Developmental Disorders , 41 (1),
66-72.
Boyle, M. (2014). Schizophrenia: A Scientific Delusion? London: Routledge.
Frith, C. D. (2014). The Cognitive Neuropsychology of Schizophrenia. London: Psychology
Press.
Gantman, A., Kapp, S. K., Orenski, K., & Laugeson, E. A. (2012). Social Skills Training for
Young Adults with High-Functioning Autism Spectrum Disorders: A Randomized
Controlled Pilot Study. Journal of Autism and Developmental Disorders , 42 (6), 1094-
1103.
Gold, P. B., Oire, S. N., & Fabian, E. S. (2012). Negotiating reasonable workplace
accommodations: Perspectives of employers, employees with disabilities, and
rehabilitation service providers. Disability and rehabilitation , 34 (23), 2007-2017.
Laursen, T. M. (2011). Life expectancy among persons with schizophrenia or bipolar affective
disorder. Schizophrenia Research , 131 (1-3), 101-104.
Lloyd, M., MacDonald, M., & Lord, C. (2013). Motor skills of toddlers with autism spectrum
disorders. Autism , 17 (2), 133-146.
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Sekar, A., Bialas, A. R., Rivera, H. d., & Davis, A. (2016). Schizophrenia risk from complex
variation of complement component 4. Nature International Journal of Science (530),
177-183.
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