This integrative literature review, published in the Journal of Psychiatric and Mental Health Nursing, examines the experiences of mental health service users. The review, conducted by researchers at the University of Limerick, analyzed 34 studies published between 2008 and 2012, focusing on adults aged 18-65. The research explored service users' perspectives on accessing care, building relationships with providers, and the continuity of care within mental health services. Key themes emerged, including the importance of acknowledging mental health problems, fostering relationships, and ensuring continuity of care. The review highlights issues with stigma, poor communication, and the need for a shift in the provider-service user relationship to facilitate genuine engagement and empowerment, particularly in relation to the recovery model. The review emphasizes the critical role of relationships in mental health care and suggests implications for mental health nursing practices.