System Analysis and Design: Enhancing Mental Healthcare with NewAccess

This report presents a system analysis and design for improving the NewAccess mental health intervention program, which targets anxiety and depression. The core issue addressed is the need for patients to repeatedly narrate their stories to multiple healthcare professionals, leading to irritation an...Read More

Running Head: SYSTEM ANALYSIS AND DESIGN
SYSTEM ANALYSIS AND DESIGN
Name of Student
Name of University
Author’s Note

1SYSTEM ANALYSIS AND DESIGN
Executive summary
The mentally ill patients need to get their disease diagnosed in an appropriate way. For this, they
have to narrate their story to the professional to whom they go for checkup. This narration of
story in a repeated manner brings an irritation among them which results in loss of information.
This loss of information takes place because the patient does not wants to speak more due to the
illness he has already been going through. This report discusses regarding a system that can be
introduced which would allow them to tell their story only once and it could be used in future.

2SYSTEM ANALYSIS AND DESIGN
Table of Contents
Introduction......................................................................................................................................3
Discussion........................................................................................................................................3
Problems......................................................................................................................................3
Capabilities..................................................................................................................................4
Benefits........................................................................................................................................4
Conclusion.......................................................................................................................................6

3SYSTEM ANALYSIS AND DESIGN
Introduction
NewAccess is an intervention program that provides services to people suffering from
anxiety and depression. They provide these services to the patients free of cost. The program
aims people that are presently not going through any health services. The service providers under
NewAccess help the patients to set their individual practical goals, which would help them in
coming back into normal form. The services provided by the organization include six sessions.
Appointments can be taken in person or through phone. The report discusses regarding the
problems faced by the patients as well as the organizations. It further discusses the capabilities
and benefits of the system that would be introduce to mitigate the problems faced by the patients.
Discussion
Problems
 The problems faced by the patients suffering from mental illness are very serious. It is
time consuming for the doctors or psychiatrists to diagnose their disease.
 In some cases, the patient might have to change doctors in order to know what the actual
problem is (BeyondBlue's New Mental Health Program Helping People Recover From
Depression And Anxiety. 2018). Every time they go a professional, they need to repeat
their story.
 The repetition of story results in irritation in the patients while narrating their issues to
the professional. Especially, the young patients are very impatient when it comes to
describing their story.

4SYSTEM ANALYSIS AND DESIGN
 At first, they have to visit a Headspace caseworker then a staff in the medical institute.
The staff might be a psychologist, a general practitioner or a psychiatrist.
 Retelling their stories everywhere they go make them clam up and speak little
(beyondblue, 2018). This as a result makes it very hard for the professionals to help them
tackle their situation or to prescribe any medicine in order to make them feel better.
Capabilities
 Considering the situation of the patients, an application can be introduced that would
record their story in the first instance.
 The application can be run in phone as well as a computer (Mishkind, SPHR & Waugh,
2018). The main function of the application would be record the story of the patient when
he approaches to the first professional for help.
 The application would function in such a way that before the patient narrates his story to
the professional, the application should be started. This would help the application to
record whatever the patient says. The recording would be saved in a database so that it is
not deleted by any other means.
 The recording could be unlocked with the help of fingerprint of the patient or a pin
number as per the patient’s choice (Layard, 2015). The recording can be shared with the
professional by just sharing the unique pin.
 Any unauthorized user cannot access the recording. The professional, for future use
cannot save the recording (Paul, Aaron & Tamara ,2016). This is done to avoid any
mishaps that might take place due to the access to the saved recording. The recording of
every patient would be saved with its own ID. This ID would be confidential for the
patient and only the patient can change it.

5SYSTEM ANALYSIS AND DESIGN
Benefits
 Security: the application provides proper security to the recording made by the patient.
The recording id saved in the cloud can be viewed with a unique ID and password known
by patients only (Lawrence, Johnson & Hafekost et al., 2015). Unauthorized users cannot
get access to the recording. The recording being saved in a database or cloud cannot be
erased. The recording would be kept confidential to prevent any ill activity. The
recording would be accessible by the doctor only in the presence of the patient
(Rickwood, Mazzer & Telford, 2015). This done to avoid any illegal activities that could
be caused by the professional. The system would also record the timings when it was
accessed. This would help the patient to know the number of professionals he has been to
(Clement, Schauman & Graham, 2015). The database would have an option where the
prescribed medicines and suggestions given by the professional can be noted down. This
would help the patient to have the data in one place instead of looking for prescriptions.
One new update can be brought about in the system after it succeeds. The update would
be that when the patient would note down the prescribed medicines by a professional, the
system would show how appropriate is the medicine according to the patient’s illness.
 Less time consuming: the system would help the process to consume less time because
the recording would be done in first instance. This would not require the patient to narrate
his story to every professional he visits (Lawrence, Hafekost & Johnson, 2016). Every
time he visits a new professional, the doctor or psychiatrist would be provided the access
of the recording and diagnose the disease that the patient is suffering from.
 Better health: With the help of the system, the patient would not need to narrate his issues
to professional. It irritates the patient, especially the younger ones when they have to

6SYSTEM ANALYSIS AND DESIGN
narrate the same story to professionals repeatedly (Lawrence, Hafekost & Johnson,
2016). This requires more time and deteriorates the health condition of the patient. This
system had been designed for the purpose of health benefits of the patients.
 Proper medication: the system would help the patients to have proper medication. The
new update that has been designed in the system would show how appropriate the
prescribed medicines are. This would help the patient understand weather he is medicated
in a proper way or not (Lawrence, Hafekost & Johnson, 2016). The score of the
prescription would be rated in percentage. The higher the percentage, the more suitable it
is for the patient.
Conclusion
From the above report, it can be concluded that mentally ill patients need to be taken care
of in a proper way. They already go through issues such as depression and anxiety. A system has
been designed and can be introduced in the organizations that would help the patients to share
their story in an effective way. This system would also prevent any information loss due to
irritation felt by the patient. The irritation is caused because the patients have to retell their story
whenever they meet a professional for better health care.

7SYSTEM ANALYSIS AND DESIGN
References
beyondblue. (2018). Retrieved from
https://www.beyondblue.org.au/get-support/newaccess/newaccess-testimonials
BeyondBlue's New Mental Health Program Helping People Recover From Depression And
Anxiety. (2018). Retrieved from
https://www.huffingtonpost.com.au/2015/08/18/beyondblue-newaccess-mental-
health_n_7996398.html
Clement, S., Schauman, O., Graham, T., Maggioni, F., Evans-Lacko, S., Bezborodovs, N., ... &
Thornicroft, G. (2015). What is the impact of mental health-related stigma on help-
seeking? A systematic review of quantitative and qualitative studies. Psychological
medicine, 45(1), 11-27.
Lawrence, D., Hafekost, J., Johnson, S. E., Saw, S., Buckingham, W. J., Sawyer, M. G., ... &
Zubrick, S. R. (2016). Key findings from the second Australian child and Adolescent
Survey of Mental Health and Wellbeing. Australian & New Zealand Journal of
Psychiatry, 50(9), 876-886.
Lawrence, D., Johnson, S., Hafekost, J., Boterhoven de Haan, K., Sawyer, M., Ainley, J., &
Zubrick, S. R. (2015). The mental health of children and adolescents: report on the
second Australian child and adolescent survey of mental health and wellbeing.
Layard, R. (2015). A new priority for mental health. London: London School of Economics.
Membride, H. (2016). Mental health: early intervention and prevention in children and young
people. British Journal of Nursing, 25(10), 552-557.

8SYSTEM ANALYSIS AND DESIGN
Mishkind, M., SPHR, S. S., Waugh, M., & Hubley, S. (2018). Evidence Base for Use of
Videoconferencing and Other Technologies in Mental Health Care. Telepsychiatry and
Health Technologies: A Guide for Mental Health Professionals, 31.
NewAccess for depression and anxiety: adapting the UK Improving Access to Psychological
Therapies Program across Australia - Paul Cromarty, Aaron Drummond, Tamara Francis,
Julianne Watson, Malcolm Battersby, 2016. (2018). Retrieved from
http://journals.sagepub.com/doi/abs/10.1177/1039856216641310?journalCode=apya
Rickwood, D. J., Mazzer, K. R., & Telford, N. R. (2015). Social influences on seeking help from
mental health services, in-person and online, during adolescence and young adulthood.
BMC psychiatry, 15(1), 40.